RCMP – ADMINISTRATIVE ASSISTANT

City of Airdrie; Airdrie; On-site; CAD 45,000 - 60,000; Full time

Job summary

The City of Airdrie is seeking an RCMP Administrative Assistant to provide administrative support and front counter service within the RCMP detachment. This full-time role involves data entry, customer interactions, and ensuring accurate processing of records, while maintaining a high level of confidentiality and service quality.

Benefits

Excellent health, dental, paramedical and benefits plan

Career development and tuition reimbursement

Employee discounts

Annual adult Genesis Place pass

Social events and health & wellness initiatives

Qualifications

• 3 years’ experience as an administrative assistant.
• Minimum 2 years’ experience in a high-pressure customer-facing service environment.
• Willingness to obtain PROS and CPIC certification.

Responsibilities

• Act as the first point of contact for the public.
• Complete requests for criminal record checks and data entry into RCMP systems.
• Process payments for services.

Skills

Customer service

Attention to detail

Adaptability

Confidentiality

Tact and diplomacy

Education

Post-secondary education, certificate, or diploma in administration

Tools

PROS

CPIC

Job description

The RCMP Administrative Assistant provides front counter customer service support to the residents of Airdrie. This position provides a wide range of confidential services and administrative support within the RCMP detachment. The RCMP Administrative Assistant is responsible for entering data into multiple RCMP Records Management System(s). This includes interacting with residents and providing information via the front counter, phone and email. Services provided may include completing criminal record checks, civil fingerprinting, and handling payments for services. The work involves frequent interruptions with information arriving in multiple platforms requiring the need to quickly align with new priorities.

Responsibilities include but not limited to :

• Act as the first point of contact for the general public at the front counter, email and over the phone (interactions may be of a sensitive nature). Respond to inquiries and requests for information
• Responsible for providing appropriate RCMP forms (e.g. collisions and witness statements), creating files in PROS and ensuring accurate and detailed information is captured and updated within RCMP systems
• Complete e-collision data entry into PAT and submit reports to the Province of Alberta
• Complete requests for criminal record checks (including conducting queries in RCMP and Provincial Court databases to ensure accurate and updated information is released)
• Process payments for criminal record checks, fingerprints and other services

You Bring :

• Post-secondary education, certificate, or diploma in administration
• PROS End User and Information Management Certification or willing to obtain
• CPIC Web or willing to obtain certificate
• 3 years’ experience as an administrative assistant
• Minimum of 2 years’ experience in a high-pressure customer facing service environment
• Minimum of 2 years’ experience working in a high volume data entry environment with an eye for detail and accuracy
• Prior experience working in a policing or RCMP environment and knowledge of PROS and CPIC operating systems is an asset
• Prior experience working in a legal environment would be an asset
• Ability to be a positive influence in a team-setting
• Ability to work in an environment requiring a high level of confidentiality, tact, diplomacy and exposure to graphic or sensitive material
• Ability to adapt well in an ever-changing environment
• Strong initiative and the ability to work effectively in a fast paced environment
• Ability to quickly align with shifting priorities to address frequent interruptions
• Ability to deal effectively with people in difficult situations
• Demonstrated commitment to exceptional customer service

We Offer :

Along with a competitive compensation program and City paid health and dental premiums, this position also includes :

• Excellent health, dental, paramedical and benefits plan
• Career development and tuition reimbursement
• Employee discounts, annual adult Genesis Place pass, social events and health & wellness initiatives

Continuous learning through training and development is encouraged as are flexible work arrangements, when possible. We recognize that our people work best when they feel engaged in their environment and appreciated for their efforts and our overall benefits package reflects that.

Additional Information :

This is a full time (37.5 hours per week) position.

Please provide a cover letter as a means of introducing yourself and your interest in this role.

• An RCMP Enhanced Reliability Clearance is required or must be willing to obtain before the start date. This specific security check is not something that can be started prior to being offered employment. This clearance process is very comprehensive and may take 1-3 months to obtain.

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