Raffles Butler

Accor Hotels; Vancouver; On-site; CAD 40,000 - 60,000; Full time

Job summary

Join a leading hotel as a Raffles Butler, where you'll create memorable experiences for residents by anticipating their needs. This role involves personalized service, managing in-suite dining, and ensuring adherence to luxury standards. Ideal candidates possess strong communication and interpersonal skills, with a background in hospitality. Enjoy a supportive work environment with opportunities for growth and comprehensive benefits.

Benefits

5-day Work Week

Duty Meals provided

Colleagues’ Discount at Accor Hotels

Flexible Benefits

Medical and Wellness Benefits

Comprehensive Insurance Coverage

Career Development Opportunities

Holistic Learning and Development Opportunities

Qualifications

• Minimum 2 years’ relevant experience.
• Excellent communication skills in English.

Responsibilities

• Create personal connections through emotional luxury.
• Engage and customize check-in procedures.
• Address security incidents and resident complaints.

Skills

Communication

Interpersonal Skills

Problem Solving

Attention to Detail

Self-Motivation

Education

Diploma or Degree from School for Tourism and Hotel Management

Tools

Property Management System

Job description

Job Description

The Raffles Butler is at the center of the Raffles Hotel Singapore residents’ service experience. This position encompasses a spectrum of responsibilities from pre-arrival, arrival, in-house, and departure arrangements. The Butler will strive to listen attentively, observe the little details, and personalise interactions with the aim to anticipate and be intuitive of residents’ needs and wants. An ambassador of the hotel, well-rounded in all areas of the hotel, including Rooms, Food and Beverage, Spa, and other resident touched areas.

Primary Responsibilities

• Executes Butler core tasks: Takes responsibility and ownership in creating personal connections through emotional luxury between Butlers and residents. Engages and customises check-in procedures, suite set-up, suite orientation, offers welcome drinks, itinerary and dining recommendations and bookings, through observation and interactions anticipate and be intuitive of residents’ needs and wants. Orchestrates the celebrations of residents’ special occasions, assists with in-suite experiences, resolves resident feedback, serves daily amenities, offers assistance for departure arrangements, and provides a fond farewell. Tasks include unpacking, packing, laundry, shoe-shine, and in-room dining service, promptly answers any resident calls and emails, and communicates with respective departments. Ensures service standards and individual performance are aligned with Accor Hotels Values - Guest Passion, Trust, Sustainable Performance, Spirit of Conquest, Innovation, and Respect.

Deals with internal stakeholders

• Executes the annual upsell strategy: Achieves all goals as set by management and cooperates with the Lobby Operations team in promoting inter-hotel sales and in-house restaurants and facilities. Cooperates closely with the In-Suite dining team and housekeeping to ensure a seamless In-Suite dining and cleaning experience. Acts as a link for residents with all other areas of the hotel. Addresses any security incidents and resident complaints to the Head Butler and reacts proactively when suitable and appropriate.

Improves quality of product and services

• Ensures residents receive the experience as detailed in brand Standard Operating Procedures (SOP), Raffles Singapore Local Standard Operating Procedures (LSOP), as well as Forbes 5-star / Leading Quality Assurance (LQA) standards, and aims to achieve the scores and goals set by management. Adheres to Work Safety and Health (WSH) policies and procedures and ensures all direct reports and peers are trained in and follow WSH guidelines.

Qualifications

Candidate Profile

Knowledge and Experience:

• Diploma or Degree from School for Tourism and Hotel Management.
• Minimum 2 years’ relevant experience.
• Excellent communication skills in English; ability to speak other languages and/or basic understanding of other languages is an advantage.

Competencies:

• Strong interpersonal skills.
• Ascertains and addresses guest/colleague needs.
• Focuses on service with an eye for detail and an approachable attitude.
• Works well under pressure, analyzes and resolves problems, exercises good judgment, and maintains professionalism.
• Prioritizes and organizes work effectively and delegates when necessary.
• Self-motivated with good initiative in a dynamic environment.
• Ensures security and confidentiality of guest and hotel information.
• Good computer and property management system skills.
• Embraces and responds to change effectively.
• Creative and experiential focus.
• Good knowledge of the local market.
• Understanding of international luxury travelers and their needs.
• Experience with international quality standards and non-hotel environments is a plus.
• Multi-cultural understanding.

Additional Information

Benefits of Joining Raffles Hotel Singapore:

• 5-day Work Week.
• Duty Meals provided.
• Colleagues’ Discount and/or Preferential Room Rates at worldwide Accor Hotels.
• Flexible Benefits – Dental, Optical, Vacation Expenses, Children’s Education.
• Medical and Wellness Benefits.
• Comprehensive Insurance Coverage.
• Local/Overseas Career Development & Growth Opportunities.
• Holistic Learning and Development Opportunities.