R&D Atlassian Operations Specialist

Abnormal Security Corp.; Canada; Remote; CAD 102,000 - 120,000; Full time

Job summary

Abnormal Security Corp. is looking for an R&D Atlassian Operations Specialist to enhance the use of JIRA across their R&D teams. This strategic role involves optimizing workflows, managing documentation, and ensuring data integrity while collaborating with various teams to drive operational excellence.

Benefits

Competitive Compensation

Equity as part of compensation

Flexible PTO

Generous Healthcare Coverage

Fully Distributed Workforce

Qualifications

• 4+ years of experience administering JIRA in a technical organization.
• Deep understanding of JIRA workflows, permissions, and reporting tools.
• Hands-on experience with Confluence and other Atlassian products.

Responsibilities

• Design and maintain JIRA workflows for R&D.
• Support consistent use of JIRA across teams.
• Create and manage dashboards for reporting.

Skills

JIRA administration

Documentation skills

Data-driven mindset

Agile software development

Integration with third-party tools

Workflow customization

AI tools optimization

Tools

Jira

Confluence

Slack

Salesforce

ServiceNow

Gainsight

Job description

We’re looking for a dedicated R&D Atlassian Operations Specialist to support and enhance how our R&D organization uses Jira. In this role, you’ll play a key part in shaping and executing the Jira platform strategy to drive consistency, transparency, and operational excellence across our engineering, product, and technical program management teams.

As the owner of JIRA for R&D, you will own the design and maintenance of R&D company-managed workflows, ensure data integrity, support robust reporting, and help integrate JIRA into our broader operating system. You'll partner closely with TPMs, engineering leadership, platform admins, and go-to-market (GTM) teams to ensure JIRA remains the single source of truth for work happening across R&D. You will help us leverage data from JIRA to improve how we work and support in optimizing how R&D leverages Confluence to document and disseminate information across the organization.

Key Responsibilities

• Workflow Ownership: Design, implement, and maintain R&D company-managed JIRA workflows that reflect how we plan, execute, and deliver across engineering teams.
• Drive Consistency: Support the consistent use of JIRA across engineering teams in R&D by establishing templates, conventions, and best practices.
• Dashboard Management: Create and maintain dashboards for R&D and collaborate with TPMs to ensure consistent reporting views for Engineering Managers and Single Threaded Owners.
• System Integration: Collaborate alongside ServiceNow, Salesforce, Gainsight, and other GTM tooling admins to bolster cross-platform integrations and eliminate friction between R&D and GTM teams.
• Documentation: Develop clear, up-to-date documentation for how JIRA is used in R&D—including how to set up new projects and onboard new teams effectively.
• Data Quality: Perform regular audits to ensure accuracy, completeness, and consistency of data across projects and teams.
• Feature Exploration: Trial new features in JIRA to keep our usage modern and aligned with our evolving needs.
• Strategic Connections: Help connect JIRA to core systems such as our Product Development Operating System, ensuring traceability and alignment between strategic goals and execution.
• Confluence Management: Manage the structure, organization, and maintenance of R&D’s confluence space, ensuring it is the source of truth for how we work.

Qualifications

• 4+ years of experience administering JIRA in a technical organization.
• Deep understanding of JIRA company-managed projects, workflows, permissions, automation, and reporting tools.
• Hands-on experience with Jira Cloud, Confluence and other relevant Atlassian products.
• Experience designing scalable JIRA configurations across multiple teams and functions.
• Familiarity with integrating JIRA with third-party tools e.g. Slack, Salesforce, ServiceNow, Gainsight
• Strong documentation skills with the ability to translate systems into clear onboarding materials.
• Data-driven mindset with experience performing audits and surfacing insights from JIRA.
• Experience with workflow customization using plugins such as scriptrunner, jira workflow extensions, or scripting.
• Understanding of agile software development within a product/engineering org.
• AI first mindset, with experience learning and leveraging AI Tools to optimize output.

What You’ll Bring

• A systems-thinking approach to tooling and process.
• An agile mindset—you're excited to make life easier and more productive for engineers, product managers, and TPMs.
• An eye for detail and quality—whether it’s workflow design or dashboard integrity.
• Curiosity and initiative—you proactively explore new features and continuously improve our use of JIRA.

Base Pay Range --> CAD $102,000 - $120,000

#LI-MA1

Abnormal AI is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status or other characteristics protected by law. For our EEO policy statement please click here . If you would like more information on your EEO rights under the law, please click here .

As part of Abnormal AI's secure hiring practices, we conduct video interviews and validate applicant identity at various stages through our recruitment process. Further, if your application is successful and Abnormal AI makes a conditional offer of employment, we will carry out pre-employment checks which must be successfully completed to progress to a final offer. All processes and pre-employment checks are in line with prevailing legislation and Abnormal AI's policies relevant to our security and privacy standards.Abnormal AI is committed to protecting your privacy. Please review our Abnormal AI Applicant Privacy Policy for full information about how Abnormal AI uses your personal information. By submitting an application you confirm that you have read and understand the Abnormal AI Applicant Privacy Policy .

About Abnormal AI

We're one of the world's fastest growing cybersecurity companies, on a mission to protect the modern workplace from the most pressing threats. Our AI-native technology was built from the ground up to tackle forward-looking security challenges, and our team works with bleeding-edge technology to keep our customers and their people safe as attacks grow ever more sophisticated.Our team is what makes us successful, which is why we're committed to a culture of learning, ownership, and high performance, where you'll have the opportunity to accelerate your growth and unlock excellence with the support of talented colleagues.

Taking care of our team goes beyond the office. Our compensation and benefits philosophy is designed to put attract, motivate, and retain top talent: Competitive Compensation We pay competitively to attract, reward, and retain top talent in the market

Equity is an important part of our total comp strategy

When the company does well, we all do well. Equity is an important and exciting part of our total compensation strategy as a pre-IPO startup. We’re guided by the belief our team members should share in the financial success of our company and grant equity accordingly.

Flexible PTO

All regular salaried team members enjoy flexible PTO. We want team members to grow with us, and a big part of that is making sure our team has the opportunity to rest and recharge. We also observe 12 paid holidays every year.

Generous Healthcare Coverage for You and Your Family

Taking care of our team goes beyond the office. In the US, we cover 100% of employee health care premium costs, and up to 100% for dependents, depending on the plan. Internationally, we offer similarly generous coverage, customized to each country in which we operate.

Fully Distributed Workforce

Operating as a globally-distributed, majority remote company means we get to work with talented folks, no matter where they live. We prioritize a balance of deep focus time with Zoom meetings, and regular in-person events.As a fast growing startup, we continuously review, improve, and personalize our benefits offerings based on the team’s input. Don’t see something that’s important to you? Let us know!

Our Interview Process

We value transparency at Abnormal, and our interview process is no exception.

Inclusion Matters

Abnormal AI is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status or other characteristics protected by law. For our EEO policy statement please click here . If you would like more information on your EEO rights under the law, please click here .

Privacy Policy

Learn more about Abnormal's Privacy Policy here .

We have been made aware that there are potential scammers posing as Abnormal AI recruiters. Please ensure that any communication you have with our recruitment team comes from an official Abnormal email domain. Your safety and privacy are important to us, and we will never request sensitive personal information outside of our secure application process. Thank you for helping us maintain a secure and trustworthy application experience. Should you encounter what you believe to be a scamming attempt at any time in your recruiting process, please let us know at [e-mail]