Quick Service Supervisor

MLSE (Maple Leaf Sports & Entertainment Partnership); Toronto; On-site; CAD 40,000 - 57,000; Full time

Job summary

Maple Leaf Sports & Entertainment Partnership (MLSE) seeks a Food & Beverage team member to deliver championship service across events. Under the Food and Beverage Manager, you will help oversee Concessions, Premium Hospitality, Vending, and Bar operations, driving outstanding fan and staff relations.

You will coach staff, enforce Smart Serve, maintain policy compliance, and ensure efficient service while supporting inventory control and administrative tasks.

Qualifications

• Must be available to work evenings, weekends, and holidays; varying hours based on event schedule.
• Smart Serve certification is required.
• Proven ability to effectively communicate with fans and all levels of management and staff.
• Ability to create a fun yet productive working environment.
• Passionate about and committed to providing exceptional customer service.

Responsibilities

• Coach and motivate staff during games and events.
• Strictly ensure responsible alcohol service using Smart Serve principles.
• Ensure AGCO and MLSE policies and regulations are followed.
• Supervise and direct the prompt, efficient, and friendly serving of all food and beverages.
• Work quickly and independently to resolve operational issues when necessary, with proper follow-up.
• Control inventory within assigned areas to ensure smooth operation.
• Participate in opening/closing duties, cleaning checklists, tracking sales and service statistics nightly.
• Monitor and manage speed of service and product quality.
• Assist in the training and development of staff.
• Adhere to MLSE service standards and policies including Health & Safety.

Skills

Evenings/weekends

Smart Serve

Communication

Team leadership

Customer service

Lifting ability

Job description

Powered by Passion. United by Purpose. Build for Impact.

At Maple Leaf Sports & Entertainment Partnership (MLSE), we exist to deliver the ultimate fan experience by lifting trophies, spirits, and communities – united as one.

We're more than a workplace. We are a team of passionate people, boldly building the future of sport and entertainment, together. We believe in the power of play, the strength of collaboration, and the energy that comes from showing up with purpose.

From the ice to the pitch, the hardwood to the digital arena, we’re proud to be the driving force behind the Toronto Maple Leafs (NHL), the Toronto Raptors (NBA), Toronto FC (MLS), Toronto Argonauts (CFL) and development teams with the Toronto Marlies (AHL), Raptors 905 (NBA G League), Toronto FC II (MLS NEXT Pro League) and Raptors Uprising Gaming Club, the Toronto Raptors Esports franchise in the NBA 2K League.

We bring these teams – and world-class entertainment – to life at our iconic venues, including Scotiabank Arena, BMO Field, Coca-Cola Coliseum, Ford Performance Centre, BMO Training Ground, and OVO Athletic Centre. Off the field, we serve up elevated dining at e11even, Real Sports, and our signature club spaces like Hot Stove Club, ScotiaClub, and Platinum Club.

Through MLSE Foundation and MLSE LaunchPad, we use the power of sport to help youth facing barriers reach their full potential. Since 2009, we’ve invested more than $45 million into Ontario communities -- and we’re just getting started.

This is what it means to be One MLSE: a culture where everyone plays a role, everyone belongs, and everyone contributes to something bigger than themselves.

So, if you're ready to play with purpose, grow with passion, and win as one, we’d love to have you on our team.

• We know that great candidates come from a variety of backgrounds and experiences. Even if you do not meet every qualification listed, we encourage you to apply. Your unique perspective, transferable skills, and lived experience may be exactly what we’re looking for. **

Job Description

As a valuable member of the Food & Beverage team, you will deliver championship service throughout the organization. Under the direction of the Food and Beverage Manager, you will assist in overseeing and directing all aspects of the Quick Service Department including Concessions, Premium Hospitality Service, Vending, and Bar operations. You will be instrumental in supporting outstanding fan and staff relations.

Click here to take a look behind the scenes to see how we elevate the fans' food and beverage experience for every event.

• Coach and motivate staff during games and events.
• Strictly ensure responsible alcohol service using Smart Serve principles.
• Ensure AGCO and MLSE policies and regulations are followed.
• Supervise and direct the prompt, efficient, and friendly serving of all food and beverages.
• Work quickly and independently to resolve operational issues when necessary, ensuring proper follow-up with the Manager.
• Control inventory within assigned areas to ensure the smooth operation of the unit.
• Participate in all fields of administrative work including but not limited to opening/closing duties, cleaning checklists, tracking sales and service statistics nightly, performance reviews, and maintenance logs.
• Monitor and manage speed of service and product quality.
• Assist in the training and development of staff.
• Adhere to all MLSE service standards and policies including Health & Safety.
• Perform related duties and special projects as assigned.

Qualifications

Note: Before reviewing the qualifications listed below, we want you to know that we understand you may not meet all the qualifications described and have other relevant expertise and experience. We invite you to please share this with us in the 'Message to the Hiring Manager' section of our online application.

• Must be available to work evenings, weekends, and holidays; varying hours based on event schedule.
• Must be able to bend, crouch, and have the ability to lift/carry 50lbs up and down stairs.
• Proven ability to effectively communicate with fans and all levels of management and staff.
• Smart Serve certification is required.
• Previous experience in a unionized work environment is beneficial.
• Ability to create a fun yet productive working environment.
• Passionate about and committed to providing exceptional customer service.

Job Posting Compensation Range/Rate

$24.75 per hour

At MLSE, we are committed to building an equitable, diverse and inclusive organization. We are an equal opportunity employer, and we do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. MLSE will provide reasonable accommodation for qualified individuals with disabilities in the job application process. If you have difficulty using our online application system and you need an accommodation due to a disability, please email [e-mail]. This email is only for accommodation requests. Resumes sent to this email address will not be considered.