Quick Service Restaurants (QSR) Lead - Eataly Sherway Gardens

Eataly; Toronto; On-site; CAD 45,000 - 60,000; Full time

Job summary

Eataly is seeking a QSR Lead for their Sherway Gardens location. The role involves supervising quick service operations, engaging with guests, and ensuring high hospitality standards. Ideal candidates will have supervisory experience in food service and strong communication skills. Additional benefits include medical insurance, paid time off, and discounts.

Benefits

Medical Insurance

Dental Insurance

Vision Insurance

Paid Time Off

Parental Leave

RRSP

Bonus Programs

Daily Family Meals

Discounts

Product and Cuisine Classes

Qualifications

• At least 2 years of supervisory experience in food service.
• Knowledge of coffee and Italian cuisine is a plus.

Responsibilities

• Supervising daily operations of quick service counters.
• Training and organizing team members.
• Ensuring compliance with health and safety standards.

Skills

Communication

Problem Solving

Math Skills

Education

High School Diploma

Post-Secondary Degree

Tools

Espresso Machines

Blenders

Cash Registers

Job description

Quick Service Restaurants (QSR) Lead - Eataly Sherway Gardens

Be among the first 25 applicants

Company Description
Eataly is the world’s largest artisanal Italian food and beverage marketplace! Each Eataly location has its own character and theme, but all aim to provide guests with:

• High-quality Italian, local, and homemade products for shopping
• Learning opportunities through classes and product knowledge

Job Description
The QSR Lead supervises daily operations of Eataly’s quick service counters, including coffee, drinks, pastries, gelato, pizza, focaccia, paninis, and grab-and-go meals. Reports to the QSR General Manager and Assistant General Managers, supervising sales associates and baristas. Responsibilities include:

• Maintaining a leadership presence, engaging with guests, team members, and vendors to ensure smooth operations and high hospitality standards
• Training, motivating, and organizing team members
• Purchasing supplies, beverages, and equipment as directed
• Monitoring inventory, checking orders, and distributing supplies
• Managing transactions and ensuring accurate accounting
• Recording shift notes and assisting with administrative tasks like scheduling
• Ensuring compliance with quality, health, safety, and sanitation standards
• Handling guest incidents and resolving issues
• Performing additional duties as assigned

Qualifications
Candidates should have:

• High school diploma or equivalent; post-secondary degree preferred
• At least 2 years of supervisory experience in food service
• Strong math skills and accuracy with money handling
• Knowledge of steps of service
• Excellent communication and problem-solving skills
• Knowledge of coffee and coffee production
• Knowledge of Italian cuisine and beverages is a plus

Job Requirements
Candidates must be able to:

• Work onsite with a flexible schedule, including evenings, weekends, and holidays
• Lifting up to 50 pounds
• Stand, walk, bend, and squat for up to 8 hours
• Operate equipment such as espresso machines, blenders, juicers, and cash registers

Additional Benefits
Includes medical, dental, vision insurance, paid time off, parental leave, RRSP, bonus programs, daily family meals, discounts, product and cuisine classes, referral bonuses, and more.

Additional Details

• Seniority level: Associate
• Employment type: Full-time
• Industry: Food and Beverage Services