Queen's Pub Logistics & Administration Assistant Manager

Amsmediacentre; Ontario; On-site; CAD 35,000 - 55,000; Part time

Job summary

An established industry player is seeking a Logistics & Administration Assistant Manager to support the Queen's Pub. This role involves creating staff schedules, ensuring compliance with health and safety regulations, and overseeing daily operations. The ideal candidate will possess strong communication and leadership skills, fostering a positive work environment while managing staff training and performance. This position offers a unique opportunity to contribute to a vibrant campus atmosphere, ensuring quality service and a welcoming environment for all patrons. If you're passionate about team dynamics and operational excellence, this role is perfect for you.

Qualifications

• Strong analytical, planning, and prioritization skills required.
• Leadership skills to motivate and supervise teams effectively.

Responsibilities

• Create weekly staff schedules ensuring fairness and consistency.
• Oversee daily operations alongside the Head Manager.
• Handle customer complaints professionally to ensure positive resolutions.

Skills

Accountability

Attention to Detail

Communication

Cultural Sensitivity

Problem Solving

Conflict Management

Time Management

Client/Customer Focus

Job description

Queen's Pub Logistics & Administration Assistant Manager

Alma Mater Society, Kingston, Ontario, Canada

Job Description

Posted Monday, January 20, 2025 at 5:00 AM | Expired Monday, March 31, 2025 at 3:59 AM

The Alma Mater Society (AMS) is the oldest student association in Canada, founded in 1858. It serves as a service, advocacy, and governing body for students enrolled in AMS-affiliated programs at Queen's University. The AMS operates as a not-for-profit entity, managing its services and finances according to its Constitution and Mission.

The Queen's Pub, Restaurant & Bar provides a safe, welcoming environment on campus offering quality service, affordable prices, and Queen's tradition.

Key Skills

• Accountability
• Attention to Detail
• Communication
• Cultural Sensitivity
• Problem Solving
• Conflict Management
• Time Management
• Client/Customer Focus

Job Duties

• Work 25 hours/week, including early mornings, late nights, and weekends
• Create weekly staff schedules ensuring fairness and consistency
• Ensure accurate and timely payroll processing every two weeks
• Train and monitor staff on health and safety standards, updating manuals as needed
• Coordinate staff training sessions with input from management
• Plan staff socials and create a monthly newsletter with updates
• Monitor employee performance and address disciplinary issues following procedures
• Assist with staff merchandise creation and promotional activities
• Ensure compliance with health and safety regulations
• Participate in meetings and maintain open communication with stakeholders
• Conduct thorough transition processes with incoming managers
• Handle customer complaints professionally to ensure positive resolutions
• Oversee daily operations alongside the Head Manager
• Support staff training with positive reinforcement and coaching
• Maintain professionalism during high-volume periods
• Foster positive relationships with suppliers
• Assist in strategic planning, budgeting, and capital proposals
• Delegate tasks, set priorities, and coordinate work with the Head Manager
• Participate in hiring panels to ensure adequate staffing
• Ensure staff adherence to policies and standards
• Perform other duties as assigned

Minimum Requirements

• Strong analytical, planning, and prioritization skills
• Effective time management
• Ability to measure and improve performance
• Leadership skills to motivate and supervise teams
• Delegation and expectation-setting abilities
• Calmness in urgent situations

Work Conditions

• Interaction with employees, management, and the public
• Operation of computers and peripherals
• Occasional heavy lifting
• Frequent standing and walking

The AMS is an equal opportunity employer, committed to diversity and inclusion, and does not discriminate based on age, race, religion, color, disability, sex, sexual orientation, or national origin.

Alma Mater Society, Kingston, Ontario, Canada