Quarry Scalehouse Clerk

Walker Industries; Niagara Falls; On-site; CAD 40,000 - 55,000; Full time

Job summary

A family-owned environmental services company in Niagara Falls is seeking a Scale House Operator to ensure accurate weighing and ticketing of trucks at the quarry. The ideal candidate will have strong customer service skills, a high school diploma, and the ability to work independently in a fast-paced environment. This full-time role offers a comprehensive benefits package and supports community engagement through paid volunteer days.

Benefits

Comprehensive total rewards package

Opportunities for paid volunteer days

Supportive leadership for growth and success

Qualifications

• Proven customer service experience.
• Flexibility to work at various locations across the Niagara Region.
• Strong verbal and written communication skills across multiple formats.

Responsibilities

• Accurately weigh and document trucks entering and leaving the quarry.
• Respond to customer inquiries related to products and materials.
• Handle basic customer complaints and document concerns.

Skills

Customer Service

Communication skills

Basic Math

Cashiering

Computer Skills

Cash Handling

Education

High school diploma or equivalent

Post-secondary education or relevant experience

Job description

Working at Walker

At Walker, your contribution matters. Become part of a team you can count on, where your health and safety are our priority. Our team of more than 1200 people works in environmental waste management, renewable energy, paving, and construction aggregates and emulsions. We are a fifth-generation family-owned company founded in 1887, operating from our base in the Niagara Region with facilities across Canada and the United States. We care about the environment, each other, and our neighbors, and give back to our communities. Join us on our journey to build a sustainable future together.

About the Job :

Build your future with us. If you're organized, detail-oriented, and take pride in delivering great service, this could be the perfect role for you.

Reporting directly to the Sales Manager, Niagara Region, the Scale House Operator is responsible for accurately weighing and ticketing trucks entering and exiting the quarry. You will be the first point of contact for many of our customers and haulers, helping ensure smooth and efficient operations at the scale house while delivering a high level of service and professionalism.

What You'll Be Doing :

• Accurately weigh and document trucks entering and leaving the quarry to ensure compliance with load and safety regulations.
• Respond to customer inquiries related to products, materials, and orders, referring to Sales as needed.
• Handle basic customer complaints, document concerns, and forward them appropriately for resolution.
• Process payments (credit card) and maintain organized records of orders and receipts.
• Open and close the scale house, ensuring that systems such as computers and security are functioning properly.
• Maintain communication with team members via CB radio and with external contacts via phone and email.

Here's What You Need :

• High school diploma or equivalent required; post-secondary education or relevant experience preferred.
• Proven customer service experience.
• Flexibility to work at various locations across the Niagara Region with shifts between 7:00 AM and 5:00 PM.
• Basic knowledge of computer systems for data entry and generating reports.
• Self-motivated and able to work independently with limited supervision.
• Strong verbal and written communication skills across multiple formats (in-person, phone, email).
• Ability to maintain accurate records and manage payment processing.
• Professional, courteous, and tactful in daily interactions.
• Adaptable and comfortable working with diverse teams and changing priorities.
• Strong multitasking skills in a fast-paced environment.

What's in it for you

• You become part of a team you can count on.
• A comprehensive total rewards package and benefits to support your wellbeing.
• Leaders who support your growth and success.
• A workplace that provides the best health & safety practices in the industry.
• Give back to your community with two paid volunteer days annually and opportunities to become involved in events.

At Walker, your contribution matters. If you share our commitment to giving back to the community and caring about the environment, we'd love to hear from you. Our workplaces strive to reflect the diversity of the communities in which we operate. We welcome applications from qualified candidates of all ethnicities, races, religions, gender identities and expressions, Indigenous communities, and persons with disabilities.

Should you require any accommodation in applying for this role or throughout the interview process, please let us know when contacted, and we will work with you to meet your needs. We thank all applicants for their interest; however, only those selected for further consideration will be contacted.

Key Skills

Customer Service, Communication skills, Basic Math, Cashiering, Computer Skills, Math, Retail Sales, 10 Key Calculator, Copywriting, Cash Handling, Planograms, Stocking

Employment Type : Full-Time

Experience : Years

Vacancy : 1