Quantative UX Researcher, Ecommerce

At Loblaw Digital, we know that our customers expect the best from us. Whether that means building the best, most innovative online shopping experience, or designing an app that will impact the lives of people across the country, we’re up for the challenge. From our office in Downtown Toronto, we’ve created leading eCommerce experiences in the online grocery shopping, beauty, pharmacy, and apparel spaces, and we’re only just getting started.

Why is this role important?

As a UX Researcher for Ecommerce at Loblaw Digital (PC Express, SDM eCommerce), you will be joining a mixed-methods research team whose mission is to share research and insights that advocate for customers’ experiences across Canada. You are passionate about the quantitative research craft, triangulating data, conducting quantitative analysis, and educating cross-functional teams on the customer experience.

Alongside a team of Mixed Methods Researchers, you will have countless opportunities to share your quantitative expertise, while learning from and collaborating with your team members. You are on the cutting edge of current approaches within quantitative research and data analysis. You are accustomed to a fast paced, deadline-driven environment and you possess excellent organization, interpretive, and communication skills. You have strong networking skills with a focus on collaboration.

What you'll do

• Own reporting for Voice of Customer programs including monthly reports of satisfaction survey data.

• Own verbatim analysis from Ecommerce Voice of Customer data, including fine-tuning text analytics processes and automated analysis.

• Use analytical software such as Tableau, Google Cloud Platform, SQL, Python / R to synthesize and analyze data to generate actionable insights and recommendations for cross-functional partners, enabling business teams to have a holistic view of the changing customer’s experiences.

• Triangulate insights from voice of customer data (satisfaction scores and verbatim analysis) with other research insights, such as customer interviews, to craft compelling stories that provide actionable recommendations to all cross-functional teams, including senior leadership.

• Collaborate with Analytics teams (Business insights & analytics, Data Science) to develop new analysis and methodologies that can foster a comprehensive understanding of customer’s needs.

• Ensure quality of data by working with Research Operations Manager.

• Along with Research Operations Manager, educate stakeholders on accessing Voice of Customer data and self-serve analysis.

• Together with the research Director, prioritize analysis efforts to Strategic business goals.

• Confidently socialize insights to stakeholders and decision makers.

• With guidance from Sr Researchers, own ad hoc research investigations, including surveys, new methodologies, and standardized reporting for in-house research analysis; the end-to-end research process – from framing research problems, to executing your research plan, to mining and analyzing data from internal data sets, all the way through to socializing insights that drive actionable change for the Shoppers Drug Mart digital businesses.

Does this sound like you?

• 3+ years’ experience in an analytical, research or insight role, ideally analyzing and integrating research into meaningful and actionable insights.

• You are highly collaborative, comfortable working with cross-functional teams.

• Skilled in querying and analyzing raw datasets using SQL in multi-method studies; experience with GCP is considered a plus.

• A university degree in an analytical discipline or a human-centered discipline (Business, Analytics, Information, Psychology, Sociology, Anthropology, Human Computer Interaction).

• Skilled at understanding business objectives to prioritize insights and recommendations.

• Exceptional time management, problem solving, critical thinking and analysis skills combined with the ability to synthesize and effectively communicate findings to all levels throughout the organization.

Bonus Qualifications:

• An understanding and interest of the strengths and shortcomings of different research methods, including qualitative, when and how to apply them during product development processes and apply them to strategy.

• Knowledge of user-centered design methods.

• Experience in Product, Service or UX design.

How You’ll Succeed:

At Loblaw Digital, we seek great people to continually strengthen our culture. We believe great people model our values, are authentic, build trust and make connections.

We’re able to keep innovating because our colleagues are passionate about their work and excited about the future of eCommerce.

If you have big ideas, undeniable enthusiasm, and thrive in a collaborative, creative, and diverse group, we’ll get along just fine.

Looking for a challenge? Good. Love an innovative work environment? Even better.

Apply today.

Employment Type:

Full time

Type of Role:

Regular

Loblaw Digital recognizes Canada's diversity as a source of national pride and strength. We have made it a priority to reflect our nation’s evolving diversity in the products we sell, the people we hire, and the culture we create in our organization. Accommodation is available upon request for applicants with disabilities in the recruitment and assessment process and when hired.

In addition, we believe that compliance with laws is about doing the right thing. Upholding the law is part of our Code of Conduct – it reinforces what our customers and stakeholders expect of us.