Quality Technician

Insight Global; Toronto; On-site; CAD 60,000 - 80,000; Full time

Job summary

Insight Global is seeking Quality Analyst Technicians to ensure the quality of audio-visual systems in Toronto. The role includes conducting thorough QAQC testing, troubleshooting AV technologies, and collaborating with teams for optimal system performance. If you have strong technical skills in AV systems and a knack for problem-solving, apply today to join a vibrant and innovative team.

Qualifications

• Experience with QAQC testing on AV technologies.
• Familiarity with tools like Crestron and Microsoft Teams.
• Ability to document and maintain testing procedures.

Responsibilities

• Conducting QAQC testing on AV technologies.
• Troubleshooting conference meeting cameras.
• Collaborating with IT teams for system integration.

Skills

QAQC Testing

AV Systems Integration

Technical Troubleshooting

Network Compatibility Testing

Documentation

Tools

QSYS

Job description

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Base pay range

$25.00/hr - $35.00/hr

Direct message the job poster from Insight Global

Professional Recruiter/ Sales Development Representative | Technology Sales

We are looking for five (5) Quality Analyst Technicians who will be responsible for ensuring the quality and functionality of all audio-visual systems and equipment, including but not limited to:

• Conducting QAQC testing on AV technologies, such as Crestron/flex/MTR(s), SurfaceHubs, Dante, Biamp, QSYS, and related systems. Performing integration and functionality tests to ensure seamless interaction with UC technologies like Office 365 and Microsoft Teams.
• Testing and troubleshooting conference meeting cameras (Poly, PTZ, OneBeyond, Qsys, Huddly, Logi) to ensure proper performance and integration.
• Verifying camera alignment, video quality, and compatibility with AV control systems.
• Ensuring full integration and optimal functioning of UC technologies, especially Microsoft Teams and Office 365, within AV systems.
• Testing interaction between conferencing systems, hardware, and software for smooth user experiences.
• Performing network compatibility testing for AV setups, including Wi-Fi, PoE, and firewall/security configurations.
• Testing data flow, latency, and connection stability across networks, ensuring standards compliance.
• Using QSYS for operational testing, configuration, and verification across AV setups.
• Collaborating with engineering and IT teams to resolve system integration issues, ensuring audio and video quality.
• Implementing QA/QC best practices to meet performance, reliability, and safety standards.
• Documenting and reporting test results, issues, and resolutions, maintaining clear and repeatable procedures.
• Working with engineering teams during installation or configuration to troubleshoot and re-test components.
• Providing technical support during deployment and troubleshooting phases.
• Ability to work multiple days per week at CIBC Square, downtown Toronto.
• QA/QC testing, including:
• AV displays and screen casting functionality
• AV audio, video, and control functionalities
• Meeting room booking functionalities
• Camera AI testing, including:
• Outlook booking
• Non-Outlook booking
• Scheduling functions like start, end, cancel, ad hoc

Seniority level

• Associate

Employment type

• Contract

Job function

• Information Technology

Industries

• Banking

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