Quality Service Analyst (Temporary) - Prince George - 2025.106

Community Living BC; Prince George; On-site; CAD 30,000 - 60,000; Full time

Job summary

Community Living British Columbia (CLBC) is seeking a Quality Service Analyst in Prince George. The successful candidate will be responsible for leading negotiations, monitoring service quality, and providing support to adults with developmental disabilities. This temporary position offers a flexible hybrid work model and competitive hourly pay.

Qualifications

• Experience in social services, resource development, or contract management.
• An equivalent combination of education and experience may be considered.

Responsibilities

• Develop and negotiate service contracts.
• Consult with staff about support requests and service availability.
• Conduct on-site reviews and manage service requests.

Skills

Budget Management

Conflict Resolution

Service Network Development

Independent Work

Education

Bachelor's degree in Business, Social Work, or related field

Job description

We are honoured to again be selected as one of B.C.'s Top Employers.

If you are looking for an opportunity to contribute your experience, knowledge, and passion in a meaningful way, CLBC is the place for you!

Community Living British Columbia (CLBC) is a Crown corporation responsible for arranging supports and services for adults with developmental disabilities and their families. CLBC staff strive to advance the vision of Communities of belonging, lives with connection.

Status / Term : Temporary / Auxiliary - Anticipated 70 hours bi-weekly until March 2026

Classification / Salary : Social Program Officer (Growth to R24) / Starting at $39.30 to $41.65 hourly

Location : Prince George (Hybrid - 3 days a week in office, after passing a 6-month probation)

Team :

At CLBC, we are committed to fostering a diverse, equitable, inclusive, and accessible workplace. We encourage applications from all people with relevant skills, including women, Indigenous peoples, persons with disabilities, racialized people, and those who identify as 2SLGBTQ2IA. For accommodation needs, please contact us at any stage of the hiring process.

Visit our Careers at CLBC page to learn more about working at CLBC, what we offer, and tips for the interview process.

About the Role :

As a Quality Service Analyst at CLBC, you will be the primary point of contact for service providers, representing CLBC. You will lead negotiations for funding and service levels, review and monitor contracts for quality, develop and approve new resources, manage service requests, and ensure crisis response systems are in place.

Key responsibilities :

• Develop service contracts or agreements and negotiate costs and quantities
• Negotiate contract costs and advise on corrective actions in service delivery
• Consult with Facilitators about support requests, service availability, and resources
• Conduct on-site reviews and investigate service issues
• Assist individuals and families in crisis situations
• Build and develop new service relationships
• Ensure service collaboration and develop cost-sharing agreements
• Coordinate with staff regarding funding limitations and participate in budget management
• Review financial reports to ensure service delivery aligns with funding

What you will bring :

• Bachelor's degree in Business, Social Work, or a related field (preferred)
• Experience in social services, resource development, or contract management
• An equivalent combination of education and experience may be considered

Additional skills :

• Experience managing budgets and resources
• Ability to manage multiple priorities and meet deadlines
• Developing and maintaining service networks
• Representing CLBC professionally in the community
• Working independently and seeking continuous improvement
• Resolving conflicts and handling urgent situations effectively

Additional info :

• Occasional local travel required
• Valid Class 5 driver's license and clean driving record required
• Successful applicants will undergo a Criminal Record Check
• An internal eligibility list may be established

Closing date : June 6, 2025

Required Experience :

Key Skills : Gas Chromatography, Laboratory Experience, Archival Standards, ELISA, Test Cases, Analytical Chemistry, Quality Assurance, Spectroscopy, Quality Control, cGMP, Selenium, Western Blot

Employment Type : Temporary

Vacancy : 1

Hourly Salary : $39 - $41