Quality Service Analyst (Permanent) - Victoria - 2025.181

Community Living BC; Victoria; Hybrid; CAD 71,000 - 77,000; Full time

Job summary

A community service organization based in Victoria is seeking a Quality Service Analyst responsible for contract negotiations and service quality monitoring. The ideal candidate has a Bachelor's degree in a related field and experience in the social services sector. Key responsibilities include consulting with facilitators, conducting monitoring reviews, and assisting families during crises. This full-time position offers a hybrid work model and a salary starting at $71,771 per year.

Benefits

Employer-paid extended health and dental plan

BC Public Service Pension plan

Generous vacation plus personal days

Paid maternity/parental/adoption leave

Wellness supports including an Employee and Family Assistance Program

Qualifications

• Experience in the social services sector in resource development or contract management.
• An equivalent combination of relevant education/experience may be considered.

Responsibilities

• Consult with facilitators about support requests and service availability.
• Conduct on-site monitoring reviews and investigate competency issues.
• Assist individuals and families during a crisis.

Skills

Strong written and oral communication skills

Excellent analytical and problem-solving skills

Ability to resolve conflicts

Ability to manage multiple priorities

Ability to represent CLBC effectively

Education

Bachelor's degree in Business, Social Work or related discipline

Job description

Overview

We are honoured to again be selected as one of B.C.s Top Employers.

If you are looking for an opportunity to contribute your experience knowledge and passion in a meaningful way CLBC is the place for you!

Community Living British Columbia (CLBC) is a Crown corporation responsible for arranging supports and services for adults with developmental disabilities and their families. CLBC staff strive to advance the vision of Communities of belonging lives with connection.

Status / Term : Regular / Full-time 70 hours bi-weekly

Classification / Salary : Social Program Officer (Growth to R24) / Position starts at $71,771 to $76,071 annually

Team : Vancouver Island - South Island Local 2

Location : City (Hybrid - 2 days work from home and 3 days a week in office after passing a 6-month probation)

At CLBC we are committed to fostering a diverse, equitable, inclusive and accessible workplace. We encourage applications from all people with relevant skills including women, Indigenous peoples, persons with disabilities, racialized people and those who identify as 2SLGBTQ2IA. For accommodation needs please contact at any stage of the hiring process.

Visit our Careers at CLBC page to learn more about working at CLBC, what we offer and tips for the interview process.

A bout the Role :

As a Quality Service Analyst at CLBC you are responsible for representing CLBC as the primary point of contact for service providers. You will perform the lead role in negotiating contracts for funding and service levels, reviewing and monitoring contracts for service quality, developing and approving new resources, managing service requests and ensuring crisis response systems and resources are available.

Key responsibilities :

• Consulting with Facilitators about support requests, service availability and resource suitability
• Conducting on-site monitoring reviews (homes staffed, residential facilities, programs, etc.) and investigating competency and service issues
• Working with the Facilitator in assisting individuals and their families who are experiencing a crisis
• Recruiting and developing new service relationships
• Developing service contracts or agreements and negotiating the costing details and quantities
• Negotiating contract costing and advising on requirements for corrective action in contracted service delivery
• Ensuring service collaboration and developing cost-sharing agreements
• Liaising with key staff regarding current funding limitations or delays and participating as a team member in local budget management
• Reviewing financial reports to ensure delivery of services for approved funding supports

What you will bring :

• Preference will be given to candidates with a Bachelor's degree in Business, Social Work or a related discipline
• Experience working in the social services sector in areas such as resource development or contract management
• An equivalent combination of relevant education / experience may be considered

We are also looking for :

• Strong written and oral communication skills, presentation skills and interpersonal skills
• Excellent analytical and problem-solving skills
• Ability to resolve conflicts with a wide range of stakeholders and contribute to the resolution of urgent situations
• Ability to manage finances, budgets or other resources
• Ability to manage multiple priorities / projects and produce results within deadlines
• Ability to develop and enhance service networks including colleagues, service providers and community members
• Ability to effectively represent CLBC in the community, exercising tact and diplomacy
• Ability to work independently within a policy framework to seek continuous improvement in workplace practices to develop flexible and creative support options for individuals and their families

Benefits :

A rewarding career at CLBC comes with great benefits including:

• Employer-paid extended health and dental plan
• A BC Public Service Pension plan with employer contributions
• Generous vacation plus additional personal days
• Paid maternity / parental / adoption leave
• Life insurance, paid sick days and if needed long-term disability
• Wellness supports including an Employee and Family Assistance Program
• Professional development funds and resources to encourage continuous learning and skill development
• Access to government discounts on travel, cell phones and more!

Additional Info

• Occasional travel will be required
• Possession of a Class 5 drivers license and a clean drivers abstract is required
• Successful applicants are subject to a Criminal Record Check
• An eligibility list for internal candidates may be established

Closing date : September 1 2025

If your application is shortlisted you'll be invited to an interview where you'll have the opportunity to share more about your experience. Please note that only those selected for an interview will be contacted.

This opportunity is open to applicants who are legally entitled to work in Canada.

Required Experience :

IC

Key Skills

Gas Chromatography, Laboratory Experience, Archival Standards, ELISA, Test Cases, Analytical Chemistry, Quality Assurance, Spectroscopy, Quality Control, cGMP, Selenium, Western Blot

Employment Type : Full-Time

Experience : years

Vacancy : 1

Yearly Salary : 71772 - 76071