Quality Service Analyst (Permanent) - Victoria - 2025.121

Community Living BC; Victoria; Hybrid; CAD 71,000 - 77,000; Full time

Job summary

A public service organization in Victoria is seeking a Quality Service Analyst to oversee service contracts, monitor quality, and support individuals in crisis. The ideal candidate will possess a Bachelor's degree and experience in social services or contract management. This full-time role offers a competitive salary and a hybrid work model with strong benefits.

Benefits

Employer-paid health and dental plans

BC Public Service Pension plan

Generous vacation and personal days

Paid parental/maternity/adoption leave

Qualifications

• Bachelor's degree or equivalent experience in a relevant field.
• Experience in social services, resource development, or contract management.

Responsibilities

• Lead negotiations for service contracts and agreements.
• Review financial reports and ensure service delivery aligns with funding.
• Conduct monitoring reviews and investigate service issues.
• Assist families in crises and develop cost-sharing agreements.

Skills

Budget management

Negotiation

Conflict resolution

Resource development

Education

Bachelor's degree in Business, Social Work, or a related discipline

Job description

We are honoured to again be selected as one of B.C.'s Top Employers.

If you are looking for an opportunity to contribute your experience, knowledge, and passion in a meaningful way, CLBC is the place for you!

Community Living British Columbia (CLBC) is a Crown corporation responsible for arranging supports and services for adults with developmental disabilities and their families. CLBC staff strive to advance the vision of communities of belonging, lives with connection.

Status / Term: Regular / Full-time

Classification / Salary: Social Program Officer (Growth to R24) / Position starts at $71,771 to $76,071 annually

Team: VI Local 3

Location: Victoria (Hybrid - 3 days a week in office after passing a 6-month probation)

At CLBC, we are committed to fostering a diverse, equitable, inclusive, and accessible workplace. We encourage applications from all people with relevant skills, including women, Indigenous peoples, persons with disabilities, racialized people, and those who identify as 2SLGBTQ2IA. For accommodation needs, please contact us at any stage of the hiring process.

Visit our Careers at CLBC page to learn more about working at CLBC, what we offer, and tips for the interview process.

About the Role:

As a Quality Service Analyst at CLBC, you will be responsible for representing CLBC as the primary point of contact for service providers. You will lead negotiations for contracts, review and monitor service quality, develop and approve resources, manage service requests, and ensure crisis response systems are available.

Key Responsibilities:

• Develop and negotiate service contracts or agreements, including costing details and quantities
• Negotiate contract costs and advise on corrective actions for service delivery
• Consult with Facilitators regarding support requests, service availability, and resource suitability
• Conduct on-site monitoring reviews and investigate service issues
• Assist individuals and families experiencing crises
• Develop new service relationships and ensure collaboration
• Develop cost-sharing agreements and liaise with staff about funding limitations
• Review financial reports to ensure service delivery aligns with funding supports

Qualifications:

• Bachelor's degree in Business, Social Work, or a related discipline; relevant experience may be considered in lieu
• Experience in social services, resource development, or contract management

Additional Skills:

• Ability to manage budgets and resources
• Manage multiple priorities and meet deadlines
• Develop and maintain service networks
• Represent CLBC with tact and diplomacy
• Work independently and seek continuous improvement
• Resolve conflicts and handle urgent situations effectively

Benefits: A rewarding career at CLBC offers:

• Employer-paid health and dental plans
• BC Public Service Pension plan
• Generous vacation and personal days
• Paid parental/maternity/adoption leave
• Life insurance, sick days, and long-term disability
• Wellness programs and Employee Assistance Program
• Professional development funds
• Government discounts on travel, cell phones, and more

Additional Info:

• Class 5 driver’s license and clean driving record required
• Criminal Record Check required
• An internal eligibility list may be established

Closing Date: July 1, 2025

Required Experience:

Key Skills:

Gas Chromatography, Laboratory Experience, Archival Standards, ELISA, Test Cases, Analytical Chemistry, Quality Assurance, Spectroscopy, Quality Control, cGMP, Selenium, Western Blot

Employment Type: Full-Time

Experience: Years

Vacancy: 1

Yearly Salary: $71,771 - $76,071