Quality & Safety Generalist

WhiteWater; Richmond; On-site; CAD 60,000 - 80,000; Full time

Job summary

A leading company in the entertainment industry is seeking a Quality & Safety Generalist to ensure high standards in operations and suppliers. The role involves conducting audits, supporting compliance efforts, and enhancing continuous improvement initiatives. Ideal candidates will possess strong analytical skills, communication abilities, and relevant experience in quality management.

Qualifications

• Bachelor’s degree or equivalent experience in Quality Management, Engineering, Occupational Health & Safety.
• Familiarity with ISO standards and certification desirable.
• Years of experience in quality assurance or similar role.

Responsibilities

• Ensure high quality standards by monitoring operations and supplier quality.
• Conduct audits and root cause analysis to support continuous improvement.
• Assist in compliance tasks and documentation related to quality and safety.

Skills

Analytical skills

Communication

Problem-solving

Organizational skills

Interpersonal skills

Change management

Time management

Education

Bachelor's degree in Quality Management, Engineering, Occupational Health & Safety

Job description

WhiteWater makes products, but we are a service business at our heart, which means we are a people business. In this way, we excel and create value for our clients by listening to their needs, collaborating to develop solutions, problem-solving and attending to the details. Our culture, as you would expect, reflects these traits. We are a diverse group of experts, from creative designers to talented engineers. Whatever expertise we bring from all over the world, we listen and learn from each other because we are aligned with a clearly understood purpose. Together, we create fun for families globally.

Interested in starting an exciting career with WhiteWater? Apply today!

Position : Quality & Safety Generalist

Department : Quality

Reports to : Manager, Quality & Safety

Purpose :

As a Quality & Safety Generalist, you will ensure our high standards are met by both internal operations and global suppliers, providing quality products to our customers. You will support continuous improvement through root cause analysis, monitor NCR data, and oversee supplier quality via audits and inspections. Additionally, you will assist with documentation, compliance tasks, and internal audits, and contribute to health, safety, and environmental initiatives. This role requires strong analytical skills, effective communication, and up to % travel for quality-related activities.

• Performance Evaluation & Improvement: Facilitate and execute NCR root cause and corrective actions. Monitor NCR data for trends and identify recurring issues. Support our GD and Major NCR programs. Contribute to problem-solving and continuous improvement initiatives.
• Supplier Quality Management: Ensure suppliers meet quality specifications and requirements. Collaborate with supplier quality personnel. Conduct supplier visits, audits, and inspections. Work with internal departments to ensure supplier quality standards are maintained. Travel as required, up to % a year, for quality and safety-related activities.
• Documentation and Compliance: Support the development and maintenance of quality and safety control processes, procedures, and documentation. Support the creation and updating of audit templates, procedures, and plans. Document and report auditing findings. Conduct internal audits to ensure compliance with quality, safety, and environmental standards.
• Health, Safety and Environmental Activities: Participate in safety audits and hazard assessments. Conduct safety orientations and training for employees. Facilitate quality and safety-related meetings, including safety committees, incident reviews, and compliance discussions. Support environmental sustainability initiatives and compliance efforts. Promote a culture of safety and environmental responsibility within the organization.
• General Duties: Assist with various quality assurance and safety tasks as needed. Support cross-functional teams in achieving quality and safety objectives. Prepare and present reports on quality and safety metrics. Respond to inquiries from internal and external stakeholders. Provide administrative support for quality and safety programs. Perform other duties as assigned to support the overall goals of the department.

Qualifications & Experience :

• Bachelor’s degree in Quality Management, Engineering, Occupational Health & Safety, Industrial Hygiene, or a related field, or equivalent experience.
• Familiarity with ISO standards is desirable.
• ISO Lead Auditor (or equivalent certification) is highly desirable.
• Years of experience in quality assurance, control, occupational health & safety, or a similar role.
• Understanding of quality control principles, methodologies, and best practices.
• Proficiency in documentation management, including SOPs, safety procedures, and project quality procedures.
• Knowledge of industry regulations, codes, standards, including WorkSafeBC, ASTM, EN, ISO, and OSHA regulations is desirable.
• Experience in conducting inspections and audits and ensuring compliance with standards.
• Detail-oriented with strong analytical and problem-solving skills.
• Basic knowledge of hazard mitigation and workplace safety programs.
• Experience with certifications or areas such as steel, fiberglass, interactive play, theming, or water ride vehicles is a plus.

Skills and Abilities :

• Excellent organizational and administrative skills with the ability to work independently and manage multiple projects with keen attention to detail.
• Exceptional interpersonal skills to develop effective relationships at all levels.
• Effective team leadership and change management skills.
• Ability to work well with diverse groups.
• Strong time management and prioritization skills.
• Excellent problem-solving abilities.

WhiteWater Competencies :

• Accountability – We do what we say
• Collaboration – We work well together
• Customer Focus – We respond to our customers
• Communication – We listen and understand
• Authenticity – We are honest and trustworthy
• Resilience – We handle pressure, stay persistent and optimistic
• Flexibility & Adaptability – We respond to changing circumstances

WhiteWater is proud to be an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for everyone.

We thank all candidates for applying. Due to high volume, responses may be limited, but we appreciate your interest. We look forward to connecting with you.

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