Quality, Safety and Risk Specialist

Schroeder Ambulatory Centre; Richmond Hill; On-site; CAD 80,000 - 95,000; Full time

Job summary

A non-profit medical facility in Richmond Hill is seeking a Quality, Safety, and Risk Manager to lead and implement programs enhancing patient safety and quality improvement. The ideal candidate will possess strong analytical and leadership skills, with at least 3 years of experience in healthcare. This role offers the opportunity to contribute to innovative healthcare delivery and the development of a robust quality framework.

Qualifications

• Minimum 3 years of recent experience in a healthcare setting.
• Minimum 2 years in quality improvement, patient safety, or risk management.
• Strong understanding of Ontario healthcare regulations and CPSO standards.

Responsibilities

• Develop and maintain the Centre's Quality Assurance Program.
• Analyze practices to identify improvement opportunities.
• Monitor compliance with privacy regulations and infection control protocols.

Skills

Quality improvement methods

Risk management strategies

Strong communication skills

Analytical skills

Leadership in training

Education

Undergraduate degree in Nursing or Health Sciences

Master's degree in a related field

Tools

Meditech Expanse

MS Office

Job description

Job Description

Job Description

Overview and Purpose of the Role

Reporting to Director, Quality, Safety & Enterprise Risk, the incumbent will play a key role in leading, developing, implementing quality, safety, and integrated risk management programs and policies, that foster a proactive and integrated culture of continuous quality improvement, safety, and accountability.

Key Duties and Responsibilities :

Quality Improvement and Assurance and Patient Safety

• Champion a culture of quality improvement and safety by proactive reporting of quality improvement opportunities and risks and promoting use of quality improvement methods
• Develop and maintain the Centre’s Quality Assurance Program and Quality Improvement Plan (QIP)
• Analyze current practices and workflows, collect and use data to identify and implement opportunities for improvement (e.g., root cause analyses following adverse events or near-misses)
• Collaborate with clinical programs to lead quality improvement and patient safety initiatives, utilizing varying methods (i.e., Lean, PDSA, FMEA)
• Continuously monitor trends and issues in quality and patient safety
• Synthesize data and additional evidence to inform quality improvement and safety initiatives, including conducting literature reviews, analyzing hospital data and report trends to leadership
• Conduct regular audits, performance metrics review, chart reviews, and outcome analyses to monitor quality indicators and identify opportunities for improvement
• Support policy and procedure development
• Assist with facilitating safety huddles and quality, safety, and policy-related committees
• Using incident reporting system and additional tools as required, track, investigate, and report incidents, adverse events, and near misses using structured frameworks (e.g., RCA), and communicate findings to relevant stakeholders
• Support preparation and review of mandatory reporting requirements that meet governmental and organizational performance objectives

Risk Management

Proactively collaborates with all the teams to identify risks and risk mitigation strategies

Maintain and manage the Centre’s Risk Management Program, including risk register, incident tracking, and legal or regulatory incident reporting

Collaborate with team members to ensure compliance with privacy regulations (PHIPA) and infection prevention and control (IPAC) protocols

Monitor trends and potential risks, escalating concerns to leadership when necessary

Emergency Preparedness

Support the development and review of emergency codes and policies

Develop, update, and test the Emergency Preparedness and Response Plan, ensuring alignment with provincial guidelines (e.g., Emergency Management Ontario)

In collaboration with other teams, coordinate emergency drills (fire, pandemic, lockdown, etc.) and debriefs with interdisciplinary teams

Liaise with community emergency services and public health authorities as needed

Policy System Administration

Serve as the e-Policy System Administrator, managing the digital policy and procedure platform

Oversee version control, document workflows, policy updates, and access permissions

Ensure that all staff have access to current policies and are notified of changes in a timely manner

Coordinate policy reviews and approvals with department leads and leadership

Education & Training

Develop and deliver staff training on quality, risk, safety, and compliance topics

Facilitate onboarding of new staff in areas related to patient safety and quality

Regulatory & Accreditation Readiness

Enable compliance with all applicable regulatory requirements, inspections, surveys, and accreditation and professional oversight bodies (e.g., CPSO, Accreditation Canada, ORNAC, Ontario Health, Ministry of Health)

Maintain required documentation and ensure ongoing readiness for accreditation

Stay current with changes to healthcare regulations and standards in Ontario and advise leadership accordingly

Corporate Responsibilities :

Participate in all mandatory training requirements and work in compliance with the Occupational Health and Safety Act and Regulations, company Policies and Procedures, as well as established industry guidelines

Skills & Qualifications :

Undergraduate degree in Nursing, Health Sciences, or a related healthcare field is required

Master’s degree in a related field preferred

Certification in Quality, Risk Management, Lean, and / or Emergency Preparedness

Minimum 3 years of recent experience in a healthcare setting, with at least 2 years in quality improvement, patient safety, or risk management, preferably in an ambulatory or surgical environment

Strong understanding of Ontario healthcare regulations, CPSO standards, IPAC protocols, and accreditation processes

Experience in change management is an asset

Ability to exercise significant discretion and sensitivity involving responsibility for protecting sensitive information and ensuring compliance with data security policies and oversee the development and implementation of confidentiality procedures

Experience with Meditech Expanse is an asset

Superior interpersonal skills including the ability to work effectively in a team environment

Strong organizational, critical thinking, analytical, and problem-solving skills

Detail-oriented with a focus on accuracy and compliance

Excellent verbal, written and communication skills

Proven ability to work in a fast-paced environment and manage multiple projects simultaneously

Proactive approach to improving processes and systems for better operational efficiency

Ability to adapt to new technologies and systems quickly

Computer proficiency in MS Office (Word, Excel, Outlook)

Satisfactory passing of a criminal record check / vulnerable sector check

Provide proof of Immunization and TB records

Company Description

Schroeder Ambulatory Centre is a non-profit medical facility dedicated to enhancing the quality of life for Ontarians through accessible, outpatient healthcare. Opening in late 2025, the Centre will offer a comprehensive range of clinical, diagnostic, and surgical services in alignment with it's mission to reduce pain, improve mobility, and streamline healthcare delivery.

In collaboration with hospital and academic partners, Schroeder Ambulatory Centre aims to strengthen public health capacity and drive innovation in care, ensuring a more efficient and compassionate healthcare experience for the community.

Company Description

Schroeder Ambulatory Centre is a non-profit medical facility dedicated to enhancing the quality of life for Ontarians through accessible, outpatient healthcare. Opening in late 2025, the Centre will offer a comprehensive range of clinical, diagnostic, and surgical services in alignment with it's mission to reduce pain, improve mobility, and streamline healthcare delivery.

In collaboration with hospital and academic partners, Schroeder Ambulatory Centre aims to strengthen public health capacity and drive innovation in care, ensuring a more efficient and compassionate healthcare experience for the community.