Quality, Risk and Compliance Coordinator (Dental Administrator or Dental Assistant)

Dentalcorp; Toronto; On-site; CAD 50,000 - 70,000; Full time

Job summary

Dentalcorp, Canada's largest dental network, is seeking a Coordinator for its Support Centre in Toronto. The role supports the Risk and Compliance Team with administrative tasks, ensuring compliance with healthcare regulations. Ideal candidates have healthcare administration experience and excellent communication skills.

Qualifications

• Experience in a Dental Practice as an Administrator or Assistant.
• Ability to learn relevant healthcare regulations.
• Bilingual French/English is an asset.

Responsibilities

• Provide administrative support to the Compliance Team.
• Manage Compliance tickets and team inbox.
• Prepare communications and coordinate meetings.

Skills

Interpersonal skills

Communication skills

Organizational skills

Attention to detail

Education

Post-secondary diploma or degree in healthcare administration

Job description

Who you are

You are a service-oriented individual who is excited to be a part of a fast-growing organization that enables the best to be even better. You have experience working in the dental industry in a practice or in a healthcare setting and are looking for the opportunity to provide your expertise to drive change within an exciting industry. You love working in a collaborative team environment, but also enjoy your autonomy to accomplish tasks and provide excellent service to our Partners and their teams.

This position will be located in Dentalcorp’s Support Centre at 181 Bay Street, Toronto and will report to the Director of Regulatory Compliance. The Coordinator plays a vital role in supporting the day-to-day operations of the Risk and Compliance Team within a dynamic and fast-growing healthcare organization. The role will be responsible for delivering exceptional administrative support through calendar management, drafting professional correspondence, and efficiently coordinating internal and external meetings. In addition to these administrative responsibilities, the Coordinator will contribute to the overall success of the Compliance Team by supporting key initiatives related to provincial healthcare regulations, professional registrations and licensure, and the maintenance and acquisition of practice permits.

With a strong service mindset and keen attention to detail, this role contributes to creating a best-in-class experience for our practices, clinical partners and team members. The ideal candidate thrives in a collaborative, fast-paced environment and is passionate about supporting those who deliver outstanding patient care.

In this role, you will

• Prepare communications on behalf of clinicians, partners, and practice managers to ensure clarity and compliance.
• Monitor and assign incoming Compliance tickets to ensure timely resolution.
• Manage Compliance and Risk team inboxes, triaging emails and directing inquiries to appropriate team members.
• Submit weekly Compliance Performance Updates (Weekly Bites) on behalf of the team, ensuring timely and accurate reporting.
• Process, track, and manage all Compliance and Risk Management invoices using the Coupa procurement system.
• Support presentation development, educational sessions, and maintain proper document management and retention practices.
• Coordinate meetings, prepare agendas and minutes, conduct research under the supervision of the Team’s professionals, and assist with various administrative tasks.
• Create and manage content for Compliance and Risk Communications, including English-to-French translations.
• Stay current with dental health regulations to support communication with regulatory bodies and assist with policy development.
• Support with applications and registrations to governing bodies

What we're looking for

• You have experience working in a Dental Practice as a Dental Administrator, Dental Assistant or equivalent role
• Post-secondary diploma or degree in a related discipline, providing a strong foundation in healthcare administration and compliance
• Ability to learn relevant laws, regulations, and compliance frameworks within the dental and healthcare industry
• Experience working in the dental industry would be a huge asset
• Excellent interpersonal, written, and verbal communication skills; able to engage with stakeholders at all levels
• Proven ability to meet tight, mandated deadlines while managing multiple priorities in a fast-paced environment
• Experienced in driving process improvements and managing small to medium-scale projects independently
• Demonstrates sound judgment and autonomy in decision-making, with the ability to navigate confidential and sensitive issues with tact and discretion
• A reliable team player who thrives in a cross-functional environment, effectively supporting varied internal stakeholders
• Bilingual French/English is an asset
• Experience in dental settings an asset

About Dentalcorp

Dentalcorp is Canada’s largest and fastest growing network of dental practices, committed to advancing the overall well-being of Canadians by delivering the best clinical outcomes and unforgettable experiences. dentalcorp acquires leading dental practices, uniting its network in a common goal: to be Canada’s most trusted healthcare network. Leveraging its industry-leading technology, know-how and scale, Dentalcorp offers professionals the unique opportunity to retain their clinical autonomy while unlocking their potential for future growth.

Candidates must be legally eligible to work in Canada. At Dentalcorp, we recognize that inclusivity and diversity strengthen our culture and make us better. We are committed to ensuring that the talent we hire is reflective of the diverse communities and patients we serve. To ensure equal opportunity for all candidates, we strongly encourage applicants requiring an accommodation to let their recruiter know during the recruitment/selection process. We appreciate all applicants for taking the time to apply, however, only those selected for an interview will be contacted.