Quality, Risk and Compliance Coordinator

Dentalcorp; Toronto; On-site; CAD 40,000 - 80,000; Full time

Job summary

An established industry player is seeking a dedicated Coordinator to support the Risk and Compliance Team within a dynamic healthcare organization. This role involves providing exceptional administrative support, managing communications, and assisting with healthcare regulations. The ideal candidate thrives in a fast-paced environment, showcasing strong interpersonal skills and attention to detail. Join a forward-thinking company that values inclusivity and offers opportunities for professional growth while enhancing patient care across its extensive network of dental practices.

Qualifications

• Strong foundation in healthcare administration and compliance.
• Ability to learn relevant laws and regulations in the dental industry.

Responsibilities

• Provide administrative support to the Risk and Compliance Team.
• Prepare communications for clinicians and partners.
• Monitor Compliance tickets for timely resolution.

Skills

Interpersonal Skills

Written Communication

Verbal Communication

Project Management

Attention to Detail

Bilingual (French/English)

Education

Post-secondary diploma or degree in healthcare administration

Tools

Coupa procurement system

Job description

Who you are

You are a service-oriented individual excited to be part of a fast-growing organization that aims to enhance the capabilities of the best. You have experience in the dental industry or healthcare setting and seek to leverage your expertise to foster change within an innovative industry. You enjoy working collaboratively but also value autonomy to accomplish tasks and deliver excellent service to Partners and their teams.

This position is based at Dentalcorp’s Support Centre at 181 Bay Street, Toronto, reporting to the Director of Regulatory Compliance. The Coordinator plays a crucial role in supporting the daily operations of the Risk and Compliance Team within a dynamic healthcare organization. Responsibilities include providing exceptional administrative support such as managing calendars, drafting professional correspondence, and coordinating meetings. Additionally, the Coordinator will assist with initiatives related to healthcare regulations, professional registrations, licensure, and practice permits.

With a strong service mindset and attention to detail, this role helps create a top-tier experience for practices, clinical partners, and team members. The ideal candidate thrives in a fast-paced, collaborative environment and is passionate about supporting outstanding patient care.

In this role, you will

• Prepare communications for clinicians, partners, and practice managers to ensure clarity and compliance.
• Monitor and assign incoming Compliance tickets for timely resolution.
• Manage Compliance and Risk team inboxes, triaging emails and directing inquiries appropriately.
• Submit weekly Compliance Performance Updates (Weekly Bites), ensuring timely and accurate reporting.
• Process and track invoices related to Compliance and Risk Management using the Coupa procurement system.
• Support presentation development, educational sessions, and maintain document management and retention practices.
• Coordinate meetings, prepare agendas and minutes, conduct research under supervision, and assist with administrative tasks.
• Create and manage content for Compliance and Risk Communications, including English-to-French translations.
• Stay updated on dental health regulations to support communication with regulatory bodies and assist with policy development.
• Support applications and registrations with governing bodies.

What we're looking for

• Post-secondary diploma or degree in a related discipline, with a strong foundation in healthcare administration and compliance.
• Ability to learn relevant laws, regulations, and compliance frameworks in the dental and healthcare industry.
• Experience in the dental industry is a significant asset.
• Excellent interpersonal, written, and verbal communication skills; capable of engaging stakeholders at all levels.
• Proven ability to meet deadlines while managing multiple priorities in a fast-paced environment.
• Experience in driving process improvements and managing small to medium projects independently.
• Sound judgment and autonomy in decision-making, with tact and discretion in handling sensitive issues.
• A reliable team player who supports internal stakeholders effectively in a cross-functional environment.
• Bilingual French/English is an asset.
• Experience in dental settings is an asset.

About Dentalcorp

Dentalcorp is Canada’s largest and fastest-growing network of dental practices, dedicated to enhancing Canadians' well-being through excellent clinical outcomes and memorable experiences. It acquires leading practices, uniting them under a common goal: to be Canada’s most trusted healthcare network. Using industry-leading technology, expertise, and scale, Dentalcorp offers professionals the opportunity to maintain clinical autonomy while unlocking growth potential.

Candidates must be legally eligible to work in Canada. Dentalcorp values inclusivity and diversity, believing they strengthen our culture. We encourage applicants requiring accommodations to inform their recruiter during the process. We thank all applicants for their interest; only those selected for interviews will be contacted.