Quality Metrics & Digital Insights SME

Roche; Mississauga; On-site; CAD 137,000 - 180,000; Full time

Job summary

Roche seeks a highly skilled Quality Metrics & Digital Insights Specialist to lead data-driven solutions across the Pharma Technical network. You will design dashboards and predictive analytics that power decision-making, partnering with global teams to enable digital quality transformation.

Responsibilities include building AI-enabled dashboards on Tableau, leveraging Snowflake, and harmonizing KQIs across sites for consistent governance.

Qualifications

• Bachelor’s degree in Life Sciences, Engineering, Data Science, or a related field.
• 12+ years of experience in pharmaceutical, biotech, or other regulated industries with exposure to quality systems, operational excellence, or digital transformation.
• Strong skills in business intelligence tools, large datasets, databases, and reporting platforms, translating data into insights.

Responsibilities

• Develop and manage scalable, AI-enabled dashboards and scorecards.
• Build on modern data platforms like Snowflake to create trusted data products.
• Harmonize KQIs with PT sites and global functions for data integrity.

Skills

BI & analytics

Data storytelling

Quality systems GMP knowledge

Cross-functional collaboration

Problem solving

Education

Bachelor’s in Life Sciences, Engineering, Data Science, or related

Master’s degree preferred

Tools

Tableau

Snowflake

Generative AI

Job description

At Roche you can show up as yourself, embraced for the unique qualities you bring. Our culture encourages personal expression, open dialogue, and genuine connections, where you are valued, accepted and respected for who you are, allowing you to thrive both personally and professionally. This is how we aim to prevent, stop and cure diseases and ensure everyone has access to healthcare today and for generations to come. Join Roche, where every voice matters.

The Position

A healthier future. It's what drives us to innovate. To continuously advance science and ensure access to the healthcare they need today and for generations to come. Creating a world where we can have more time with the people we love. That's what makes us Roche.

The Opportunity

We are seeking a highly motivated and digitally fluent Quality Metrics & Digital Insights Specialist to join the PT Quality (PTQ) organization. In this impactful role, you will partner across global sites and functions to design and deliver data-driven solutions, dashboards, and advanced analytics that power decision-making and promote a culture of continuous improvement across the Pharma Technical (PT) network. Working at the intersection of Quality, Data Science, and Digital Innovation, you will be a key enabler of Roche’s digital quality transformation and a contributor to governance forums such as MRoQ.

• You are responsible for developing and managing scalable, AI-enabled dashboards and performance scorecards using tools like Tableau and generative AI to deliver automated insights and proactive risk signals
• You are building on modern data platforms like Snowflake to create trusted, reusable data products that enhance traceability and drive consistency across the quality network
• You are harmonizing Key Quality Indicators (KQIs) in collaboration with PT sites and global functions to ensure consistency, data integrity, and comparability
• You are driving digital quality solutions and predictive analytics use cases in close partnership with QDE, IIx, and other technical teams
• You are applying Design Thinking and Human-Centered Design principles to advance user-centric, intuitive, and scalable digital analytics tools
• You are fostering cross-functional collaboration, leading data literacy initiatives, and coordinating the MRoQ network to align quality reporting and regulatory readiness

Who You Are

• You hold a Bachelor’s in Life Sciences, Engineering, Data Science, or a related field
• You bring 12+ years of experience in pharmaceutical, biotech, or other regulated industries with deep exposure to quality systems, operational excellence, or digital transformation
• You are highly skilled in business intelligence tools, large datasets, databases, and reporting platforms, with a proven ability to translate data into actionable insights
You possess a strong understanding of GMP, ICH Q10, and the principles of risk-based quality systems
• You are characterized by strong critical thinking and the ability to synthesize complex data to drive insight-based decision-making
You demonstrate the ability to lead independently, influence without authority, and foster inclusive, high‑performing, cross‑functional teams

Preferred

• Master’s degree in Life Sciences, Engineering, Data Science, or a related field

In this position, you will be partnering with customers across Canada, therefore a proficient level of English is required and French may be required depending on geographical location.

Relocation benefits are not available for this posting.

The expected salary range for this position based on the primary location of Mississauga is 136,936.00 and 179,728.50 of hiring range. Actual pay will be determined based on experience, qualifications, and other job‑related factors as determined by the company.

We use artificial intelligence to screen, assess or select applicants for this role.

This posting is for an existing vacancy at Hoffmann‑La Roche Ltd.

Who we are

A healthier future drives us to innovate. Together, more than 100’000 employees across the globe are dedicated to advance science, ensuring everyone has access to healthcare today and for generations to come. Our efforts result in more than 26 million people treated with our medicines and over 30 billion tests conducted using our Diagnostics products. We empower each other to explore new possibilities, foster creativity, and keep our ambitions high, so we can deliver life‑changing healthcare solutions that make a global impact.

Let’s build a healthier future, together.

Roche is an Equal Opportunity Employer.