Quality Manager

Pilkington Glass of Canada Ltd; Whitby; On-site; CAD 104,000 - 130,000; Full time

Job summary

NSG Group/Pilkington Glass of Canada Ltd. seeks a Quality Leader to ensure products and processes meet IATF standards, drive continuous improvement, and mentor the quality team.

The role focuses on containment, root-cause analysis, and corrective actions for customer concerns while optimizing KPIs across the plant. You will oversee audits, manage supplier quality, and lead major programs like Safe Launch and NMI, collaborating cross-functionally to strengthen quality performance and achieve

Qualifications

• Bachelor’s degree in engineering or related field.
• 5+ years of relevant experience in an automotive manufacturing facility or Tier 1 supplier.
• Internal Auditor certification or equivalent experience.
• Proficiency in core quality tools: APQP, FMEA, MSA, SPC, and PPAP.
• Excellent interpersonal and communication skills.
• Strong analytical and problem-solving abilities.

Responsibilities

• Ensure all plant quality systems and practices comply with IATF and meet customer requirements.
• Lead the development, implementation, and continuous improvement of quality control systems, procedures, and documentation.
• Oversee internal and external audits of production processes, equipment, and personnel to maintain adherence to quality standards.
• Address customer concerns by establishing containment, conducting thorough investigations, identifying root causes, and executing effective corrective actions.
• Facilitate structured problem-solving using tools such as 5-Why, Ishikawa Diagrams, and 5P; coach and mentor staff in their effective application.
• Manage supplier quality, including raw glass and component performance.
• Provide leadership, training, and performance management for quality team members.
• Oversee key programs including Safe Launch, New Model Introduction (NMI), and the Ambassador Program.
• Work cross-functionally to prioritize and execute initiatives aligned with KPIs such as Internal PPM, External PPM, and Cost of Quality.
• Champion Continuous Improvement efforts across the organization.
• Ensure all required quality reports and documentation are accurate and submitted on time.
• Contribute to achieving overall plant performance goals and budget targets.

Skills

5+ years experience

Excellent interpersonal skills

Strong analytical/problem-solving

Education

Bachelor’s degree in engineering

Internal Auditor certification

Tools

APQP

FMEA

MSA

SPC

PPAP

Job description

The purpose of this role is to ensure products and processes meet quality standards, regulatory requirements, and customer expectations while leading continuous improvement initiatives. This position requires a balance of technical knowledge, leadership, and strategic thinking to manage daily quality issues while driving long-term process improvements and team development.

Essential Functions:

• Ensure all plant quality systems and practices comply with IATF and meet customer requirements.
• Lead the development, implementation, and continuous improvement of quality control systems, procedures, and documentation.
• Oversee internal and external audits of production processes, equipment, and personnel to maintain adherence to quality standards.
• Address customer concerns by establishing containment, conducting thorough investigations, identifying root causes, and executing effective corrective actions.
• Facilitate structured problem-solving using tools such as 5-Why, Ishikawa Diagrams, and 5P; coach and mentor staff in their effective application.
• Manage supplier quality, including raw glass and component performance.
• Provide leadership, training, and performance management for quality team members.
• Oversee key programs including Safe Launch, New Model Introduction (NMI), and the Ambassador Program.
• Work cross-functionally to prioritize and execute initiatives aligned with KPIs such as Internal PPM, External PPM, and Cost of Quality (COQ).
• Champion Continuous Improvement efforts across the organization.
• Ensure all required quality reports and documentation are accurate and submitted on time.
• Contribute to achieving overall plant performance goals and budget targets.
• Maintain communication with certification bodies as needed (e.g., IATF containment status reporting).
• Adherence to NSG/Pilkington Standards of Business Conduct and its Values and Principles.
• Other duties as assigned by manager.

Top 3 Competencies Needed for Success in the Role:

• Safety & Quality Focus: Creates a vision of a safe, ethical, sustainable environment and drives the organization towards it.
• Empowers & Develops: Promotes a learning culture through coaching, stretch opportunities, sharing expertise and providing honest and helpful feedback.
• Strategic Thinking: Develops strategic plans for their part of the business by setting short and long-term goals and objectives.

Qualifications Required:

• Bachelor’s degree in engineering or related field
• 5+ years of relevant experience in an automotive manufacturing facility or Tier 1 supplier.
• Internal Auditor certification or equivalent experience.
• Proficiency in core quality tools: APQP, FMEA, MSA, SPC, and PPAP.
• Excellent interpersonal and communication skills.
• Strong analytical and problem-solving abilities.

Qualifications Desired:

• Experience in glass manufacturing or plastic injection molding.
• Certified Six Sigma Green or Black Belt.
• Prior supervisory or leadership experience.
• Familiarity with lean manufacturing or operational excellence initiatives.
• Experience implementing or managing digital Quality Management Systems (QMS).
• Ability to develop and use digital dashboards and KPIs to monitor quality performance across operations.

Salary Range: $104,265 - $130,331

The salary range posted represents NSG Group/Pilkington Glass of Canada Ltd.'s good faith estimate of the expected compensation for this position at the time of posting. Actual compensation will be determined based on a variety of factors, including the successful candidate's skills, qualifications, experience, education, internal equity, and business requirements.

Compensation & Benefits (External Postings Only):

We offer a competitive compensation and benefits package, which may include a pension program, extended health and dental benefits, vision care, life insurance, paid vacation, paid statutory holidays, employee assistance programs, and opportunities for educational and professional development. Eligibility for specific benefits is determined by Company policy and applicable plan provisions.

Equal Opportunity Employer:

NSG Group/Pilkington Glass of Canada Ltd. is committed to fostering an inclusive, diverse, and respectful workplace. We are an equal opportunity employer and welcome applications from all qualified individuals. Employment decisions are made without regard to race, ancestry, place of origin, colour, ethnic origin, citizenship, creed (religion), sex, sexual orientation, gender identity, gender expression, age, marital status, family status, disability, genetic characteristics, or any other characteristic protected by applicable federal or provincial legislation.

Accommodation is available throughout the recruitment and selection process in accordance with applicable human rights legislation. Applicants requiring accommodation are encouraged to advise the Company at any stage of the hiring process.