Quality Manager

Silgan Containers; Quebec; Hybrid; CAD 90,000 - 110,000; Full time

Job summary

Silgan Containers Canada is seeking a Quality professional to establish, manage, and maintain plant Quality systems, audits, and SPC initiatives. The role focuses on preserving product safety, coordinating customer support on quality issues, and driving continuous improvement across departments.

Required ASQ certifications with a minimum 5 years in Quality roles; strong analytical, project management and leadership skills are essential to ensure compliance with cGMP and ISO/GFSI standards.

Qualifications

• Required: 5 years experience as a Quality Coordinator, Quality Engineer, or related position.
• Preferred: 5 years experience as a Quality Manager.
• Knowledge of Quality systems and systems auditing.
• Proficient in statistical sampling plans and ANSI/ASQ/MilStd sampling plans.
• Strong collaboration and communication skills.
• Good manufacturing practices (cGMP) knowledge.
• Experience with ISO 15378 and GFSI audits.

Responsibilities

• Develop, implement and manage Quality systems.
• Provide techniques and equipment to measure quality of products and processes.
• Lead investigations into customer complaints and internal failures.
• Dispositions for non-conforming product.
• Coordinate root cause investigations and corrective actions.
• Audit corrective actions and participate in qualifications of new products.
• Interface with customers and product development teams on quality specifications.

Skills

Quality systems auditing

SPC

Root cause analysis

Project management

Communication skills

Leadership

Quality budgeting

Education

ASQ certifications

2-year degree in Quality/Engineering/Management

Tools

SPC software

Job description

SUMMARY DESCRIPTION

Establish, manage and maintain plant Quality systems to ensure Quality of finished products. Develops, implements and trains audit conformance. Manage plant continuous improvement activities and SPC systems. Audits all departments to insure compliance with existing procedures and that proper Quality safeguards are in place. Provides disposition on non-conforming product. Provides Customer support regarding Quality issues and coordinates communication regarding Quality initiatives. Has a fundamental responsibility to ensure product safety and quality as it applies to all the duties listed below.

MAJOR RESPONSIBILITIES

Responsibilities include, but are not limited to: Develop, implement and manage Quality systems. Provide techniques and equipment to achieve and measure the Quality of products and processes. Develop procedures to predict and prevent non-conformance. Provide reports regarding Quality performance. Facilitate investigations regarding Customer complaints and internal failures. Provide support to the Customer to resolve Quality issues. Communicate Customer needs to the plant. Facilitate root cause investigation and plans for corrective actions. Audit corrective actions implemented. Participate in the qualification of new products and processes. Work with Silgan product development Engineers and Customers in developing specifications and test methods. Ensure certificates of analysis’ are completed for Customers that require them. Implement and coordinate the plant SPC system, and interface with Corporate IT to maintain system. Provide SPC training to hourly and salaried personnel. Facilitate continuous improvement efforts. Utilize statistical tools to provide product and process data to operations. Responsible for Quality budgets. Train and support the Quality staff. Manage all internal, Customer, and Quality System (ISO 15378, GFSI) audits. Maintain Quality equipment (gages, computers, software, etc). Review and provide disposition for non-conforming product.

AUTHORITY LEVEL (if applicable)

This Position Description encompasses all Silgan Plastics facilities. Therefore, descriptions in this section will be all inclusive. The number of employees supervised will range from ‘0’ in Silgan’s smallest operations up to 15 in larger operations.

GENERAL JOB FUNCTIONS

• Quality Inspector/Auditor (Line Inspector)
• Quality Lab Technician
• Quality Coordinator

EDUCATION

Required: High School Diploma with ASQ certifications. Preferred: Minimum 2 year degree in Quality, Statistics, Engineering, Management or related field. Certifications with the ASQ a plus.

EXPERIENCE

Required: 5 years experience as a Quality Coordinator, Quality Engineer, or related position. Preferred: 5 years experience as a Quality Manager.

SKILLS

Required: Knowledge of Quality systems and systems auditing. Possess good project management skills. Proficient in developing and leading statistical sampling plans. Knowledgeable in the use of ANSI/ASQ/MilStd sampling plans. The ability to work collaboratively with others toward mutual objectives. Excellent listening and questioning skills. Good math skills. Proficient in the operation of computers and related software. Possess good technical writing skills. Knowledge of good manufacturing practices (cGMP). Knowledge of Statistical Process Control (SPC). The ability to identify root cause, develop creative solutions to problems and continuously improve systems and processes. Leadership: Including recognizing strengths and weaknesses in others as well as oneself. Strong multitasking skills and the ability to clearly communicate expectations and instructions. Preferred (including all of the above): Formally trained team facilitator of continuous improvement efforts. Knowledge of related molding & decorating processes. Knowledge of FDA regulations as outlined in 21 CFR, parts 110, 210 and 211.

LIMITATIONS AND DISCLAIMER (Non-Canada)

The above job description is meant to describe the general nature and level of work being performed; it is not intended to be construed as an exhaustive list of all responsibilities, duties and skills required for the position. All job requirements are subject to possible modification to reasonably accommodate individuals with disabilities. Some requirements may exclude individuals who pose a direct threat or significant risk to the health and safety of themselves or other employees. This job description in no way states or implies that these are the only duties to be performed by the employee occupying this position. Employees will be required to follow any other job-related instructions and to perform other job-related duties requested by their supervisor in compliance with Federal and State Laws. Requirements are representative of minimum levels of knowledge, skills and/or abilities. To perform this job successfully, the employee must possess the abilities or aptitudes to perform each duty proficiently. Continued employment remains on an “at-will” basis. Silgan is an Equal Opportunity Employer. We consider applicants for all positions without regard to race, color, religion, sex, national origin, age, marital status, or the presence of a disability, which would not prevent the performance of essential job duties with, or without reasonable accommodation of any other protective status. Silgan is a drug-free workplace.

LIMITATIONS AND DISCLAIMER – Canada

The above job description is meant to describe the general nature and level of work being performed; it is not intended to be construed as an exhaustive list of all responsibilities, duties and skills required for the position. All job requirements are subject to possible modification to accommodate individuals with disabilities. Silgan endeavors to provide accommodations to individuals with disabilities to perform their essential job duties as long as the accommodation does not pose an undue hardship on the company’s operations and does not pose a direct threat of substantial harm to the employee or others. This job description in no way states or implies that these are the only duties to be performed by the employee occupying this position. Employees will be required to follow any other job-related instructions and to perform other job-related duties requested by their supervisor. Requirements are representative of minimum levels of knowledge, skills and/or abilities. To perform this job successfully, the employee must possess the abilities or aptitudes to perform each duty proficiently. Employment is always subject to the Silgan’s rights as employer, including the right to end employment in accordance with Provincial Law. Silgan is an equal opportunity employer. We consider applicants for all positions without regard to any ground protected under Provincial human rights laws. Silgan is a drug-free workplace. This page is specific to Silgan Containers, Silgan Closures, Silgan Plastics, Silgan Plastics Food Containers and Silgan Specialty packaging. We are a leading worldwide manufacturer of dispensing and specialty closures for food, beverage, health care, garden, home, personal care, fragrance and beauty products. We are also a leading manufacturer of metal containers in North America and Europe, and we are the largest manufacturer of metal food containers in North America with a unit volume market share in the United States in 2021 of slightly more than half of the market. Additionally, we are a leading manufacturer of custom designed plastic containers in North America for a variety of markets, including the personal care, food, health care and household and industrial chemical markets.