Quality Management System Specialist

Ciena; Hamilton Township; On-site; CAD 70,000 - 112,000; Full time

Job summary

A technology leader in Hamilton Township, Ontario, is seeking a Quality Management System (QMS) Specialist to enhance their QMS compliance with industry standards. This role involves leading audits, optimizing workflows and processes, and collaborating with teams to promote quality culture. The ideal candidate should have a degree in a related field, over 3 years of experience in quality management, and strong analytical skills. Competitive salary range: $70,100 - $111,900 CAD.

Benefits

Comprehensive benefits package

Employee Stock Purchase Program

Paid sick leave and vacation time

Qualifications

• 3+ years of experience in quality management, regulatory compliance, or process improvement roles.
• Strong knowledge of QMS standards (e.g., ISO 9001, TL 9000) and auditing practices.
• Expertise in quality methodologies such as Six Sigma, Lean, and FMEA.

Responsibilities

• Lead the charge in improving and maintaining Ciena's Quality Management System.
• Conduct audits, analyze workflows, and optimize processes.
• Develop quality metrics, deliver actionable insights, and prepare leadership reports.

Skills

Quality Management

Process Improvement

Data Analysis

Communication Skills

Analytical Skills

Education

Four-year degree in Manufacturing, Industrial Engineering, Quality Management, Data Analytics, or IT

Tools

Microsoft Excel

Power BI

Job description

As the global leader in high-speed connectivity, Ciena is committed to a people-first approach. Our teams enjoy a culture focused on prioritizing a flexible work environment that empowers individual growth, well-being, and belonging. We’re a technology company that leads with our humanity—driving our business priorities alongside meaningful social, community, and societal impact.

Are you passionate about driving process excellence and fostering a culture of continuous improvement? At Ciena, we’re looking for a Quality Management System (QMS) Specialist to elevate our QMS, ensuring compliance with industry standards, regulatory requirements, and internal policies. If you thrive on collaboration, curiosity, and a commitment to improvement, this is your opportunity to make a meaningful impact.

How You Will Contribute:

As a QMS Specialist, you’ll lead the charge in improving and maintaining Ciena’s Quality Management System. You’ll conduct audits, analyze workflows, and optimize processes to align with business objectives and quality standards. Your expertise will help identify risks, eliminate inefficiencies, and drive corrective actions across the organization.

You’ll develop quality metrics, deliver actionable insights, and prepare leadership reports to guide strategic planning. By promoting training programs and fostering awareness, you’ll cultivate a culture of quality and continuous improvement. Additionally, you’ll collaborate with diverse teams, ensuring alignment of quality objectives with business goals and acting as a trusted advisor for internal and external stakeholders.

The Must Haves:

• A four-year degree in Manufacturing, Industrial Engineering, Quality Management, Data Analytics, or IT.
• 3+ years of experience in quality management, regulatory compliance, or process improvement roles.
• Strong knowledge of QMS standards (e.g., ISO 9001, TL 9000) and auditing practices.
• Proven analytical and problem-solving skills, with proficiency in tools like Microsoft Excel and Power BI.
• Exceptional communication and interpersonal skills to collaborate across teams and time zones.
• Expertise in quality methodologies such as Six Sigma, Lean, and FMEA.
• A detail-oriented mindset with the ability to manage multiple priorities effectively.

The Assets:

• Industry experience in telecommunications, networking, or technology.
• Quality certifications like CQE, Six Sigma Green/Black Belt, or similar.
• Familiarity with data analysis tools and software.
• A collaborative approach to working with diverse cultures, opinions, and time zones.

Pay Range: The salary range for this role in Canada is $70,100 - $111,900. The salary range for this role in the USA is $79,700 - $127,300.

Ciena offers a comprehensive benefits package, including medical, dental, and vision plans, participation in 401(K) (USA) & DCPP (Canada) with company matching, Employee Stock Purchase Program (ESPP), Employee Assistance Program (EAP), company-paid holidays, paid sick leave, and vacation time.

Ciena is an Equal Opportunity Employer, including disability and protected veteran status. If contacted in relation to a job opportunity, please advise Ciena of any accommodation measures you may require.