Quality Improvement Leader, Medical Quality Leadership & Practice

Quality Forum; Vancouver; On-site; CAD 125,000 - 150,000; Full time

Job summary

Eine innovative Organisation im Gesundheitswesen sucht einen QI Leader, um eine Kultur der kontinuierlichen Verbesserung zu fördern. In dieser Schlüsselrolle unterstützen Sie medizinische Fachkräfte bei der Umsetzung von Qualitätsverbesserungsinitiativen und arbeiten eng mit Führungskräften zusammen, um die Patientenergebnisse zu verbessern. Ihre Expertise in Qualitätsmethoden wie LEAN und Six Sigma wird entscheidend sein, um Veränderungen voranzutreiben. Diese Position bietet die Möglichkeit, einen bedeutenden Einfluss auf die Gesundheitsversorgung zu haben und mit einem engagierten Team zusammenzuarbeiten, das sich für Exzellenz und Vielfalt einsetzt.

Qualifications

• 5-7 Jahre Erfahrung in Prozessverbesserung und Systemneugestaltung.
• Zertifizierung als Six Sigma Green Belt oder PMP/CaPM/PMI-SP von Vorteil.

Responsibilities

• Unterstützung von Führungskräften bei der Identifizierung von Verbesserungsmöglichkeiten.
• Planung und Durchführung von Schulungen zur Qualitätsverbesserung.

Skills

Qualitätsverbesserungsmethoden

Projektmanagement

Datenanalyse

Teamführung

Change Management

Education

Masterabschluss in Gesundheitsverwaltung

Postgraduale Weiterbildung in Gesundheitsplanung

Tools

PDSA-Zyklen

Prozessmapping

LEAN

Six Sigma

Job description

Salary: The salary range for this position is CAD $45.48/Hr. – CAD $65.38/Hr.

Reporting to the Manager, Medical Quality Leadership & Practice, the QI Leader plays a key role in the enrichment of an organization-wide improvement culture in accordance with SSC mandate. The SSC strategies may include but are not limited to, engaging with medical staff to discuss, prioritize and act on system improvement opportunities; supporting medical staff and project teams in Quality Improvement (QI) initiatives to build capacity in QI skills and leadership. The position works in partnership with medical and operational leaders across the health authority to provide leadership and expertise in the application of quality improvement principles, practices, and tools to improve patient outcome and quality. Key partnerships are with physician leads, executive, and senior level management across Vancouver Coastal Health and Providence Health Care, Quality and Patient Safety team, Data & Analytics team and interdisciplinary project team members.

Responsibilities

• Support leaders and teams in the identification of opportunities to improve the care and quality as well as the design and implementation of strategies to make these improvements.
• Make recommendations regarding project scope and related changes required to facilitate a successful outcome.
• Execute project plan according to project methodologies, monitor progress and ensure successful and coordinated completion of project deliverables.
• Develop quality improvement and change management capability with physicians, healthcare teams, clinics, departments and sites.
• Plan, coordinate and deliver quality improvement education and training sessions in collaboration with subject matter experts to build knowledge of systems, improvement, variation, and change management.
• Provide consultation, guidance and ‘at the elbow’ support to Physician QI Teams in the use of tools and mechanisms to plan, test, measure, monitor and evaluate initiatives designed to improve patient outcomes.
• Support meaningful use of data in QI initiatives. Assist with metrics selection, data analysis and visualization to drive insights and support decision-making.
• Provide data support such as privacy assessment, and guidance to submit requests for data access while ensuring compliance with data protection regulations and organizational policies.
• Provide leadership, facilitation, and coordination as required to organizational committees, improvement groups and operational/implementation groups to successfully complete projects and initiatives across VCH/PHC.
• Build strong relationships and works collaboratively with key internal and external partners. Facilitate consensus with partners as needed and ensure readiness for project implementation.
• Perform other related duties as assigned.

This work is framed within VCH’s commitments to our pillars of Indigenous Cultural Safety, Anti-Racism, Equity, Diversity and Inclusion, and Planetary Health.

Qualifications

Education & Experience

• Master’s Degree in Health Administration, Health Planning, Business Administration or Behavioural Sciences, supplemented by postgraduate course work in health care planning or health policy development and analysis.
• Five (5) to seven (7) years’ recent, related experience in utilizing methodologies and tools to support process improvement and system redesign, or an equivalent combination of education, training, and experience.
• Certified Six Sigma Green Belt (ASQ or recognized institution) or PMP/CaPM/PMI-SP are assets.
• In this role, travel within the local and geographic area may require the use of a vehicle.

Knowledge & Abilities

• Knowledge of and experience with quality improvement methodologies (Model for Improvement, LEAN, Six Sigma), techniques (measurement, learning models, change management theory, influencing techniques) and tools (e.g., process mapping, workflow diagrams, system monitoring and evaluation, PDSA cycles, data display with run and control charts).
• Demonstrated ability to facilitate solution-focused approaches through innovation and creativity.
• Demonstrated leadership, facilitation and coaching skills.
• Demonstrated experience and ability to work with and support medical staff and clinicians.
• Ability to understand unique professional differences and how to encourage professions to work together towards a common goal.
• Demonstrated ability to engage, develop partnerships and collaborate with a broad range of key partners.
• Knowledgeable in the framework and application of International Association for Public Participation (IAP2)
• Develops and maintains strong relationships with key internal and external partners to promote and enhance services provided with sensitivity to diversity and indigenous lens.
• Practices the recognition, inclusion and support of all types and aspects of diversity at all stages of engagement, with an understanding of the issues faced by people from equity-deserving groups.
• Ability to maintain professional competency with a customer-service lens.
• Possesses sound interpersonal skills and the ability to communicate effectively, both verbally, and in writing.
• Displays comprehensive knowledge of project management principles and methodologies, and is able to coach team members on these skills.
• Utilizes initiative, vision, independent thinking and creative problem-solving abilities to implement project plans and realize project completion.
• Works effectively under time pressure to meet deadlines, balances work priorities and resolve problems in a timely manner.
• Physical ability to perform the duties of the position.

Closing Statement

As per Ministry of Health policy, all health care workers working in publicly-funded health care facilities are required to report their past receipt of certain vaccines or history of certain infections. Collecting these records will allow for offering of any missing vaccines, and for appropriate actions to be taken in the event of any future exposure to a communicable disease or during outbreaks. For all new hires and appointments to Vancouver Coastal Health, you will be asked to provide this information as part of the onboarding process.