QUALITY IMPROVEMENT COORDINATOR

Better Living Health and Community Services; Toronto; On-site; CAD 80,000 - 100,000; Full time

Job summary

A community health organization is seeking a Quality Improvement Coordinator to support performance monitoring and project coordination initiatives. The ideal candidate will have experience in quality improvement and project management within health or social services, and will work closely with teams to maintain a strong quality culture. Knowledge of regulatory compliance is crucial. This role offers a collaborative environment focused on service excellence.

Qualifications

• 2-3 years of experience in quality improvement or project management.
• Certified in Lean, Six Sigma, or Project Management is preferred.
• Experience with Continuous Quality Improvement (CQI) methods.

Responsibilities

• Support the implementation of the Quality Management Program.
• Assist with data analysis and performance tracking.
• Coordinate continuous improvement project documentation.

Skills

Quality improvement

Project management

Regulatory compliance

Data analysis

Strong communication skills

Education

Post-secondary education in health or related discipline

Tools

Microsoft Office (Excel, Word, PowerPoint)

Job description

POSITION SUMMARY

Better Living Health and Community Services has a one year, temporary full-time opening for the position of Quality Improvement Coordinator, which plays an important role in supporting quality, privacy, and compliance initiatives across Better Living Health and Community Services and Better Living at Thompson House. Reporting to the Director of Quality and Performance, this position contributes to performance monitoring, project coordination, policy and training support, and ensures compliance with standards and legislation.

This role is well suited to individuals with experience in quality improvement, project management, regulatory compliance, policy and standards implementation, and data analysis and documentation, particularly within health, social service, or community-based sectors. The Quality Improvement Coordinator will work closely with teams across the organization to help maintain a strong quality culture that supports safety, compliance, and service excellence.

This position reports toDirector of Quality and Performance.

REQUIRED QUALIFICATIONS

1. Post-secondary education in health, social services, public administration, business, or a related discipline.
2. 2-3 years of experience in roles involving quality improvement, project management, regulatory compliance, policy, performance reporting, or program standards.
3. Certified in Lean, Six Sigma, Project Management, or equivalent is preferred.
4. Strong proficiency in Microsoft Office, especially Excel, Word, and PowerPoint.
5. Experience supporting data tracking, analysis, and presentations using spreadsheets or reporting tools.
6. Strong writing and communication skills, with experience formatting documents and preparing reports.
7. Valid Ontario Driver's License and access to a vehicle for occasional work-related travel.
8. Vulnerable Sector Screening clearance within last six months or one month of hire.

SKILLS AND EXPERIENCE

1. Familiarity with Continuous Quality Improvement (CQI) methods (e.g., PDSA cycles, logic models, indicator tracking, and performance audits.
2. Previous experience in long-term care, hospice, community health, or adult day programs.
3. Ability to support and deliver engaging training programs on quality, privacy, and accreditation processes.

1. Strong analytical, organizational, and documentation skills.
2. Proficiency in data collection, analysis, and presentations for decision support.
3. Excellent interpersonal and written communication skills.
4. Team-oriented, with the ability to collaborate across clinical and community-based programs.
5. Experience with coordination of committees and project teams.
6. Experience working with or supporting vulnerable populations and caregivers.
7. Familiarity with client/resident information systems (e.g. Point Click Care or Alaya Care).
8. Experience with project management tools or methodologies is preferred.
9. Understanding of regulatory and accreditation standards, such as CARF, HPCO, and the Fixing Long-Term Care Act (FLTCA) is an asset.
10. Experience working with privacy legislation (e.g., PHIPA) and supporting compliance processes is an asset.

OPERATIONAL RESPONSIBILITIES

1. Support the implementation of the Quality Management Program under the direction of the Director of Quality and Performance.
2. Assist with data analysis, performance tracking, and the creation of quarterly and annual quality reports.
3. Coordinate continuous improvement project documentation including dashboards, project charters, and action plans.
4. Monitor leading and lagging indicators to support continuous improvement across programs.
5. Coordinate and support quality improvement committees and project teams, including meeting prep, minute taking, and action tracking.
6. Support organizational readiness for CARF, HPCO, and other accreditation processes.
7. Organize evidence documentation and maintain audit logs for compliance tracking.
8. Assist in preparing for inspections and reviews under the Fixing Long-Term Care Act (2021).
9. Participate in post-survey action planning and performance follow-up activities.
10. Assist in preparing and delivering training tools, including presentations, tip sheets, and guides.
11. Maintain accurate training logs and help ensure accessibility of quality and privacy-related resources.
12. Support the coordination of learning sessions related to quality, privacy, and accreditation.
13. Maintain a repository of accessible training tools and records.
14. Assist in identifying learning needs and developing supporting materials (e.g., tip sheets, guides, and presentation decks).
15. Help manage version control and regular reviews of policies and procedures using the organization’s documentation systems.
16. Support the Director of Quality and Performance in their duties as Privacy Officer, including logging incidents and tracking compliance.
17. Assist in tracking mandatory training completion and documenting related records.
18. Coordinate survey cycles across programs for clients, residents, families, and staff.
19. Assist in compiling and analyzing survey results and presenting summary reports.
20. Support engagement activities to involve front-line teams and caregivers in quality improvement efforts.

REGULATORY AND LEGAL REQUIREMENTS

1. Provide services in keeping with Better Living Health and Community Services’ Mission, Vision and Beliefs and Client Declaration of Values
2. Adhere to the principles and expectations outlined in the Code of Conduct.
3. Commit to advancing equity and inclusion, addressing bias and discrimination, and celebrating diversity in order to achieve better outcomes and provide an environment free of barriers for Clients, Residents, Caregivers, and employees.
4. Maintain compliance with the policies and procedures of the organizations.
5. Adhere to the Personal Health Information Protection Act (PHIPA 2010) as outlined in the organization privacy policies and procedures.
6. Perform the functions of job description in compliance with the Health and Safety practices of the organization and in accordance with the provincial Occupational Health and Safety Act.
7. Participate in the continuous quality improvement activities of the organization in order to advance a culture of quality and support ongoing compliance with CARF and HPCO Accreditation standards.

• LOCATION: 1 Overland Drive North York, ON, M3C 2C3
• SALARY: Commensurate with experience

Application: We have a new user-friendly system for applying directly from our Careers webpage! To apply for this position, we invite you to apply by clicking on the following link:

https://betterlivinghealth.bamboohr.com/careers/212

Better Living is an equal opportunity employer and is in accordance with the Ontario Human Rights Code, Employment Standards Act, and Accessibility for Ontarians with Disabilities Act. Applicants need to make their accommodation request known when contacted. Thank you to all who express interest in this position and we welcome all resumes. However, only those granted an interview will be contacted. No phone calls, please. Thank you