Quality Improvement Coordinator

TSA The Salvation Army TSA; Niagara Falls; On-site; CAD 60,000 - 80,000; Full time

Job summary

A leading organization in community care is seeking a Quality Improvement Coordinator to monitor performance, lead improvement strategies, and coordinate staff education. This role is vital in ensuring compliance with quality standards in a long-term care setting while delivering compassionate service. The position offers a competitive salary and the opportunity to work in a supportive environment that values growth and quality advocacy.

Qualifications

• 2-3 years of college diploma in nursing or healthcare.
• 3-5 years experience in long-term care and data informatics.
• Ability to cope with stress and work cooperatively.

Responsibilities

• Monitor key performance indicators and lead improvement strategies.
• Coordinate staff education and development programs.
• Conduct inspections and audits related to quality standards.

Skills

Leadership

Communication

Data Collection

Quality Assurance

Infection Control

Computer literacy

Education

College diploma in nursing/healthcare or related field

Tools

Microsoft Word

Microsoft Excel

Electronic Health Records

Job description

For more than 130 years The Salvation Army has served people in need in communities across Canada and Bermuda. Building on our roots as a worldwide Christian church each year we help more than 2 million people providing necessities such as food clothing and shelter. In addition we support people experiencing unemployment addiction and family challenges. We continually adapt and innovate to meet emerging needs and live out our mission vision and values of hope service dignity and stewardship. As a faith and valuesbased organization we hire and serve people of all backgrounds and walks of life there is a place for everyone to belong here.

Mission Statement

The Salvation Army exists to share the love of Jesus Christ meet human needs and be a transforming influence in the communities of our world.

Job Description :

Position Purpose summary :

The Quality Improvement Coordinator is responsible for monitoring key performance indicators coordinating analysis and leading improvement strategies

• Recruit and retain team leads for mandatory programs (Falls Skin and Wound Restraints Responsive Behaviours Pain Palliative Ethics).
• Engage active participation from team members residents and families in the Interdisciplinary Quality Improvement Committee and subcommittees

Quality Improvement and Risk Management

• Lead in the development and maintenance of the interdisciplinary Quality Improvement and Risk Management Program through the identification and prioritization of areas of risk and concern.
• Coordination in development of Annual Program Evaluations (APE) as mandated by Ministry of LongTerm Care.
• Coordination in development of annual Quality Improvement Plans (QIP).
• Data Collection and Analysis of Key Performance Indicators (KPI) on a minimum basis.
• Action planning using best practices to drive improvement activities in the home.
• Ensuring drive towards alignment with Provincial Averages implementing evidence based best practices.
• Collaborating with the Education Coordinator Director of Care and Interdisciplinary team in identifying planning and implementing training and education related to Quality Improvement Program Areas.
• Lead monthly interdisciplinary committee meetings for mandatory programs.
• Coordinate quarterly Professional Advisory Committee meetings.
• Conduct inspections audits evaluations related to QIP KPI APE and Ministry of LongTerm Care standards.
• Provide monthly reports related to quality programs to the Residents Council Family Council including status updates on improvement goals
• Develop and maintain the Quality Improvement and Risk Management program in the facility by identifying and prioritizing quality and risk issues and concerns with the Leadership Teambased on concerns from staff residents and families
• Define the desired quality outcomes design and implement various quality initiatives participate in various accreditation compliance and quality processes monitor and evaluate outcomes and propose new interventions as required
• Involve all staff in meeting the goals and objectives of the Quality Improvement program
• Monitor and provides reports to ensure that practices comply with all federal provincial regional and Salvation Army professional standards and regulations including the completion and review of all required audits
• Coordinate completion of Annual Resident & Family satisfaction surveys including analysis of results and completion of action plans based on responses.
• Completion of reports as requested required.

Infection Control

• Implement and monitor infection prevention and control measures as recommended by WRHA and Shared Health
• Assist staff in resolving ICP questions
• Prepare and submit statistical reports

Staff Education

• Coordinate the orientation and staff education for all departments at Lawson Eventide Home.
• Ensure that all new department staff receive a comprehensive orientation to the facility
• Identify education and inservice needs for nursing staff and addresses those needs as they pertain to resident care.
• Identify learning requirements through performance review CQI and Risk Management processes
• Conduct staff surveys to identify staff education needs and interests
• Conduct ongoing analysis of organizational needs and changes to program and services delivery
• Implement educate and oversee nursing staff use of best practices including medical procedures wound / skin management hydration and infection control and risk management etc.
• Monitor changes innovations and industry trends in LongTerm Care

Workplace Safety and Health

• Monitor adherence to safety policies and procedures of staff members
• Promote safe work practices for self and others
• Is alert to remedies and promptly reports all actual and potential hazardous situations to
• the appropriate personnel
• Participate in WSIB accident investigations and the prevention process and assists in the design and implementation of controls and measures to reduce potential for injury
• Ensure that fire safety demonstrations and fire drills are conducted and that staff is knowledgeable of fire and disaster plans

Facility Management

• Participate in afterhours call roster for the facility
• Assists with the responsibilities of the Executive Director / Director of care in their absence as required
• Contributes to the financial and materials management of the resident services areas; ensuring resident care supplies and equipment are used and maintained in a fiscally responsible manner

CRITICAL RELATIONSHIP MANAGEMENT

Governance Boards and Councils : None

Internal :

• Residents and families
• Staff
• Other Managers
• Anticipated Committees

Facility Management

• Leadership
• Quality Care (CoChair)
• Workplace Health and Safety (CoChair)

External :

• Quality Improvement Team

MANAGERIAL / Technical Leadership RESPONSIBILITY :

• Reports directly to the Executive Director / Director of Care
• RAI / MDS Coordinator will directly report to this position.

FINANCIAL AND MATERIALS MANAGEMENT :

• This role is involved in minor financial matters authorized to spend disburse or collect small amounts of cash and have input and provide recommendations to budget changes and allocations ensuring wise use of resources
• Monitor expenditures on WH&S IPC Education and Quality initiatives
• This role has minimal material resources responsibilities and ensures that adequate supplies are available for IPC

WORKING CONDITIONS :

• Works in an office in a LongTerm Care Facility
• May be on call and tasked to work overtime or work outside of regular business hours on occasion
• Deals with agitated or angry individuals approximately 10% of the time
• Work may involve lifting moving or shifting weighted objects of up to 20 lbs

The above responsibilities must be performed in keeping with The Salvation Armys Mission Vision and Values in a professional manner upholding our code of conduct.

education and experience Qualifications :

Education Qualifications and Certifications :

• 2 to 3 years college diploma preferably in nursing healthcare or a related field is required

Experience and Skilled Knowledge Requirements

• Minimum 3 to 5 years experience in long term care
• 3 years of relevant experience in data informatics or healthcare related field

Skills and Capabilities (examples provided below) :

• Able to cope effectively with stress
• Computer literacy in Microsoft Word and Excel MDS and Electronic Health Records
• Able to develop and maintain rapport with elderly residents
• Ability to lead coach and motivate
• Able to work cooperatively with managers staff and volunteers
• Demonstrated ability to create a working climate that is positive and mutually supportive
• Excellent verbal and written communication skills
• Commitment to the care of the elderly

Compensation :

The target hiring range for this position is $25.11 to $31.39 with a maximum of $37.67.

Placement in the salary range will be based on factors such as market conditions internal equity and candidate experience skills and qualifications relevant to the role.

The Salvation Army will provide reasonable accommodation upon request. Please email if you have a need for any accommodation and we will be pleased to discuss this with you.

Required Experience :

Key Skills

Microsoft Access,Quality Assurance,Data Collection,HEDIS,ISO 9001,Root cause Analysis,Medical office experience,Quality Systems,Nursing,Quality Control,Quality Management,Manufacturing

Employment Type : Full-Time

Experience : years

Vacancy : 1

Monthly Salary Salary : 25 - 31

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