Quality Improvement Consultant

Work Type: Full Time

Location: Please choose ONE of the following:

• WRHN @ Queen’s BLVD (formerly St. Mary’s General Hospital)
  
  

Home to seven regional programs and comprehensive health-care services, Waterloo Regional Health Network (WRHN, pronounced wren) is committed to meeting the current and emerging needs in Waterloo-Wellington and beyond.

WRHN is redefining the health-care experience through collaboration and innovation, addressing barriers to access, advancing care delivery, and setting new standards in compassionate, empowered community-driven health care.

At WRHN, every patient is at the centre of everything we do as we strive to improve lives, inspire healing, and build healthier, stronger communities. By listening to patients and partners, we strive to connect communities to the right care, at the right place, and at the right time.

Please Note: New employees must provide documentation/proof of COVID-19 vaccination status, a 2-step TB test, as well as proof of immunity to measles, mumps, rubella, and varicella (chickenpox) prior to their start date at Waterloo Regional Health Network (WRHN). New Employees will require clearance from Employee Health, Safety and Wellness before they are able to begin any position within WRHN.

Position Summary

The Quality Improvement Consultant uses expert knowledge and skills to provide consultative support and coaching/ mentorship to clinical programs and services as it relates to quality, process improvement and performance to meet the strategic goals of the organization, achieve operational efficiencies and achieve sustainable change. In performing the functions of this role, the incumbent takes into consideration external and internal drivers in determining actions to provide business services.

Responsibilities

• Collect and interpret data utilizing evidence-informed decision making including performance metrics identification and analysis to inform quality improvement initiatives
• Execution of data collection methodologies, coaching/mentorship, planning, evaluation, and leadership for quality improvement strategies
• Implement quality and utilization improvements using relevant process improvement tools and techniques
• Champion, market, manage and monitor corporate quality initiatives
• Provide advice, support, and consultation to internal parties in response to quality related inquiries
• Participate on relevant committees and working groups from a quality perspective as required
• Advance quality in the organization through consultation and education on quality methodologies through knowledge of clinical best practices, legislative requirements and policies
• Implement goals and action plans as outlined in our annual Quality Improvement Plan

Position Requirements

• Undergraduate degree in Healthcare Management or a health related discipline
• Master’s Degree in Quality Improvement and Patient Safety (QIPS), Health Sciences, Business Administration, or Health Administration preferred
• 5 – 7 years of health care experience required, preferably in quality management
• Certification in LEAN/ Six Sigma, a working knowledge of IHI Improvement Model, Project Management Program, and/or other relevant education/ experience preferred
• Experience with data collection, measurement, and analysis/ evaluation techniques
• Expertise in the facilitation and application of quality improvement tools, techniques and methodologies (e.g. IHI Model for Improvement, FMEA, human factors principles)
• Advanced knowledge of quality improvement process application as it applies to the broader health care spectrum and provincial/national priorities and initiatives
• Proven ability to research evidence-informed practices/legislation and provide support for implementation in quality
• Excellent interpersonal, communication, and presentation skills including demonstrated expertise in meeting and group facilitation
• Exceptional change management, problem solving, negotiation and conflict resolution skills
• Demonstrated computer literacy and proficiency including all Microsoft applications and Quality Improvement tools
• Team-focused approach including engagement, flexibility, and an excellent attendance record
• Proven ability to coordinate multiple tasks and time demands

Application Instructions

EMPLOYEES OF LEGACY ST. MARY’S GENERAL HOSPITAL ARE REQUIRED TO SUBMIT THEIR APPLICATION ELECTRONICALLY USING INFOR.

As per the collective agreement, the internal recruitment process will be completed prior to the consideration of external applications.

Waterloo Regional Health Centre is committed to fair and equitable employment and in our recruitment and selection practices. We strongly believe in inclusion and diversity within our organization, and welcome all applicants including, but not limited to racialized communities, all religions and ethnicities, persons with disabilities, LGBTQ2S+ persons, Indigenous people, and all others who may contribute to the further diversification of our Hospital community. We are committed to providing and fostering a respectful workplace for all employees, free from violence and harassment.

Accommodations are available during all stages of the recruitment process in accordance with the Human Rights Code. WRHN is committed to complying with the Accessibility for Ontarians with Disabilities Act (AODA) to provide an inclusive, barrier free workplace. We will accommodate the accessibility needs of individuals with disabilities to support participation in all aspects of the recruitment process. Should you require this accommodation, please contact Human Resources.

International Applicants

If you are seeking employment on a temporary work or study permit we recommend reviewing work permit restrictions as it applies to healthcare organizations in Canada. Individuals holding a work or study permit seeking employment in the healthcare sector may be required to complete additional steps in the process. This may also apply to current employees seeking renewal of their work permits. It is the accountability of the applicant and/or employee to ensure they are adhering to their specific work permit restrictions.

We would like to thank all candidates in advance for their interest and only those candidates selected for an interview will be contacted. Due to the volume of applications, we receive, we are unable to confirm the receipt of individual applications or resumes.