Quality Improvement and Client Experience Specialist

CACHC; Brampton; On-site; CAD 75,000 - 87,000; Full time

Job summary

WellFort Community Health Services is hiring a Quality Improvement and Client Experience Specialist. This full-time, permanent role supports organizational excellence by leading quality improvement and client experience programs at multiple WellFort and partner locations.

The Specialist will develop and evaluate the Client Experience Framework and engagement strategy, ensuring client and family voices are integrated into priorities, service delivery and decisions.

Responsibilities

• Lead development, implementation and evaluation of quality improvement initiatives.
• Provide consultation, coaching and project leadership to support client experience improvements.
• Collaborate with leaders, teams, clients and community partners to advance service planning and evaluation.

Job description

POSITION Quality Improvement and Client Experience Specialist

POSITION TYPE

• Permanent

COMMUNITY HEALTH CENTRE

WellFort Community Health Services (ON)

LOCATION

In-Person Across all WellFort and Partner Locations

APPLICATION DEADLINE

November 16, 2026

POSITION DESCRIPTION

VACANCY STATUS:

Please note that this posting is for a new Full-Time, Permanent position

DEPARTMENT:

Organizational Effectiveness and Professional Practice

LOCATION:

In-Person Across all WellFort and Partner Locations

Salary range: $75,234 - $86,686 per year

APPLICATION DOCUMENTS REQUIRED:

Resume and Cover letter

APPLICATION DEADLINE:

November 16, 2026

SUMMARY OF POSITION

This position supports the mission, vision and values of WellFort Community Health Services by leading the development, implementation, monitoring and evaluation of the organization's Quality Improvement and Client Experience programs.

The Quality Improvement and Client Experience Specialist provides subject matter expertise, consultation, coaching, facilitation and project leadership to support organizational excellence, continuous quality improvement, service innovation, client partnership and organizational learning. Working collaboratively with leaders, teams, clients, families and community partners, the Specialist advances evidence-informed improvement initiatives that strengthen organizational performance, improve client experience and foster meaningful engagement in service planning, delivery and evaluation.

The Specialist is responsible for leading the development, implementation and ongoing evaluation of WellFort's Client Experience Framework and Client and Family Engagement Strategy, ensuring client and family voices are integrated into organizational priorities, quality improvement initiatives, service delivery and decision-making.

The role requires the ability to exercise sound judgment, professionalism and discretion while handling confidential organizational, quality, risk, client experience and performance-related information.