Quality Engineering Technician

El Camino Health; Toronto; On-site; CAD 75,000 - 95,000; Full time

Job summary

A leading technology company in Toronto is seeking a Quality Engineering Technician to manage quality issues and support continuous improvement initiatives. The ideal candidate will have a Bachelor's degree and five years of experience in the printed circuit board industry, ensuring high standards of customer satisfaction and effective problem resolution. This role offers opportunities for professional development and a comprehensive benefits package.

Benefits

Shift premium

Registered Retirement Saving Plan (RRSP)

Quarterly Bonus Program

Medical and Dental Insurance

Health Spending Account (HSA)

Life, AD&D, and Long-Term Disability Insurance

Qualifications

• Five years printed circuit board industry experience essential.
• ASQ certification preferred.

Responsibilities

• Act as liaison in planning and resolving quality issues.
• Manage customer complaint processes and drive corrective actions.
• Develop inspection plans for customer requirements.
• Assist with problem identification and continuous improvement.
• Perform Initial Failure Analysis on returned products.
• Conduct internal audits and training in quality concepts.
• Document and report statistical process control data.

Skills

Written and verbal English communication skills

Interpersonal skills

Failure analysis and diagnosis

Procedural documentation capabilities

Computer proficiency

Education

Bachelor’s degree in engineering or related discipline

Job description

Quality Engineering Technician page is loaded

Quality Engineering Technician

Apply locations Toronto, Canada time type Full time posted on Posted Yesterday job requisition id R11734

TTM Technologies, Inc. – Publicly Traded US Company, NASDAQ (TTMI) – Top-5 Global Printed Circuit Board Manufacturer

About TTM

TTM Technologies, Inc. is a leading global manufacturer of technology solutions including engineered systems, radio frequency (“RF”) components and RF microwave/microelectronic assemblies, and quick-turn and technologically advanced printed circuit boards (“PCBs”). TTM stands for time-to-market, representing how TTM's time-critical, one-stop manufacturing services enable customers to shorten the time required to develop new products and bring them to market.

Additional information can be found at www.ttm.com

Scope:

Quality Engineering Technician will participate in cross-functional team improvement activities and will provide technical assistance in determining process capability.

Duties and Responsibilities:

• Acts as the company liaison in planning, communicating, and resolving quality issues with the customer.
• Manages the customer complaint process while driving internal corrective actions related to customer complaints.
• Identifies customer requirements and provides inspection plans related to their requirements.
• Serves as a resource to departments for problem identification, resolution, and continuous improvement.
• Communicates customer related issues to operations team.
• Assists manufacturing and engineering in identifying and eliminating root causes of failures.
• Performs Initial Failure Analysis evaluation on customer returned product.
• Works with Process Engineering in finding root cause & corrective actions to reported quality issues. Documents and reports findings.
• Coordinates the RMA (Returned Material Authorization) process including issuing, receiving, analyzing and closing RMAs.
• Prepares weekly and monthly reports to management on RMA activity.
• Chairs specification review team to effectively create inspection plans related to customer requirements.
• Conducts training in quality concepts and tools.
• Performs micro-sectioning as required.
• Performs internal audits (Process & Product).
• Assists with a variety of tasks associated with the collection and reporting of statistical process control data.
• Utilizes quality techniques to track, analyze, interpret and report on processes and products to ensure they meet the company’s quality standards in the form of graphs, charts and written presentation.

Essential Knowledge and Skills:

• Superior written and verbal English communication skills.
• Above average interpersonal skills.
• Failure analysis and diagnosis.
• Procedural documentation capabilities related to the quality function.
• Computer proficiency.

Education and Experience:

• Five years printed circuit board industry experience essential.
• Bachelor’s degree in engineering or related discipline with ASQ certification preferred.

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Please note that due to Controlled Goods Program (CGP)requirements, all applicants must be a Canadian Citizen or a Permanent Resident in Canada.

Applicants may be entitled to:

• Shift premium

• Registered Retirement Saving Plan (RRSP) and Deferred Profit-Sharing Plan (DPSP) options

• Quarterly Bonus Program (considered taxable income and subject to applicable taxes)

Wellness:

• Medical and Dental, Health Spending Account (HSA)

• Life, AD&D, and Long-Term Disability Insurance

• Employee Assistance Program (EAP)

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, citizenship, disability or protected veteran status. In accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act, TTM Technologies is an equal opportunity employer committed to providing an inclusive and barrier free recruitment and selection process to all Applicants (including but not limited to those with disabilities). Applicants should advise Human Resources if they require any type of accommodation during the recruitment process; please contact our accessibility lead at [e-mail] or 416-208-2186 .TTM Technologies will work with any Applicant who is requesting accommodation in order to provide or arrange for the provision of a suitable accommodation that takes into consideration the accessibility needs of the Applicant.