Quality Engineering Lead

Infosys Limited; Montreal (administrative region); Hybrid; CAD 83,000 - 123,000; Full time

Job summary

Infosys Limited seeks an AI Assurance Chatbot Tester to validate and assure the quality of AI-powered chatbots. The role covers functional testing, conversational testing, prompt validation, and response accuracy, with emphasis on risk detection like hallucinations and prompt injections.

The candidate will collaborate with AI engineers, developers, and business stakeholders, ensuring regulatory and security compliance while supporting AI governance initiatives. Travel may be required in Canada.

Qualifications

• Bachelor’s degree or foreign equivalent required;/or three years of progressive experience in lieu of education.
• Candidates authorized to work in Canada without sponsorship welcome; sponsorship not provided.
• 4 years of IT experience and at least 4 years of software testing experience.

Responsibilities

• Validate, test, and assure quality, reliability, security, and accuracy of AI-powered chatbot solutions.
• Perform functional and conversational testing, prompt validation, and response accuracy verification.
• Validate APIs and workflows; identify risks such as hallucinations, bias, prompt injection vulnerabilities, and compliance issues.
• Collaborate with AI engineers, developers, and business stakeholders to improve chatbot quality; support Responsible AI and AI governance initiatives.

Skills

Functional Testing

AI chatbot testing

Response validation

Prompts validation

Chatbot platforms

API testing (Postman)

End-to-end testing

QA processes

Jira/Azure DevOps

Communication skills

Education

Bachelor’s degree or equivalent

Tools

Postman

Jira

Azure DevOps

Job description

Technology|Automated Testing|Test automation framework design, Technology|Cloud Integration and API Management|Cloud Integration and API Management - ALL, Technology|Generative AI|Conversational AI Platform

Domain

Delivery

Interest Group

Company

ITL Canada

Requisition ID

153111BR

Infosys is seeking an AI Assurance Chatbot Tester to validate, test, and assure the quality, reliability, security, and accuracy of AI-powered chatbot solutions. The role involves functional testing, conversational testing, prompt validation, response accuracy verification, API and workflow validation, and identification of risks such as hallucinations, bias, prompt injection vulnerabilities, and compliance issues. The candidate will collaborate with AI engineers, developers, and business stakeholders to improve chatbot quality while supporting Responsible AI and AI governance initiatives.

Required Qualifications

• Bachelor’s degree or foreign equivalent required from an accredited institution. Will also consider three years of progressive experience in the specialty in lieu of every year of education.
• Candidates authorized to work for any employer in Canada without employer based visa sponsorship are welcome to apply. Infosys is unable to provide immigration sponsorship for this role at this time.
• 4 years of Information Technology experience.
• Candidate must be located within commuting distance of Mississauga, ON / Montreal, QC or be willing to relocate to one of these areas. This position may require travel.
• At least 4 years of software testing experience.

Required Skills:

• Functional Testing and Quality Assurance processes.
• AI chatbot testing, conversational testing, and user experience validation.
• Response accuracy, relevance, and completeness validation.
• Positive, negative, boundary, and edge-case testing.
• Generative AI, LLMs, and chatbot platforms.
• API testing using Postman or similar tools.
• Integration and end-to-end testing of chatbot workflows.
• Hallucination detection and response consistency validation.
• Prompt injection testing and AI security validation.
• Bias identification and AI risk validation.
• Security, privacy, and regulatory compliance validation.
• Test management and defect tracking using Jira, Azure DevOps, or similar tools.
• Defect reporting, quality metrics, and test reporting.
• Collaboration with AI engineers, developers, and business stakeholders.
• Analytical, communication, and problem-solving skills.

Preferred Skills:

• AI Assurance.
• Responsible AI.
• AI Risk Management.
• Copilot testing.
• ChatGPT testing.
• Gemini testing.
• Enterprise AI assistant testing.
• Prompt engineering.
• AI security concepts.
• Playwright automation.
• Selenium automation.

The job entails sitting as well as working at a computer for extended periods of time. Should be able to communicate by telephone, email or face to face. Travel may be required as per the job requirements.

Estimated annual compensation range for the candidate based in the below location will be:
Ontario: $ 83150 to $ 123375

About Us

Infosys is a global leader in next-generation digital services and consulting. We enable clients in more than 50 countries to navigate their digital transformation. With over four decades of experience in managing the systems and workings of global enterprises, we expertly steer our clients through their digital journey. We do it by enabling the enterprise with an AI-powered core that helps prioritize the execution of change. We also empower the business with agile digital at scale to deliver unprecedented levels of performance and customer delight. Our always-on learning agenda drives their continuous improvement through building and transferring digital skills, expertise, and ideas from our innovation ecosystem.

EEO

Infosys provides equal employment opportunities to applicants and employees without regard to race; color; sex; gender identity; sexual orientation; religious practices and observances; national origin; pregnancy, childbirth, or related medical conditions; status as a protected veteran or spouse/family member of a protected veteran; or disability.