Quality Engineer I - Bilingual

LG Electronics USA; Peterborough; On-site; CAD 60,000 - 100,000; Full time

Job summary

Join a forward-thinking company dedicated to driving innovation in the automotive industry. As a Quality Engineer I, you'll play a crucial role in ensuring customer satisfaction by addressing quality issues and implementing effective solutions. Your expertise will be key in analyzing warranty claims and collaborating with engineering teams to enhance product quality. This dynamic role offers opportunities for professional growth and the chance to work with cutting-edge technologies in a supportive environment. If you're passionate about quality and eager to make a difference, this position is perfect for you.

Benefits

Medical, dental, vision benefits

401(k) Retirement Savings Plan

Generous Paid Time Off

Performance-based incentives

Mental health resources

Paid parental leave

Group Rate Life Insurance

Qualifications

• Bachelor's degree required in engineering or computer science.
• Strong analytical skills with experience in automotive electronics preferred.

Responsibilities

• Act as the primary contact for customer quality issues and ensure timely resolution.
• Utilize statistical tools to analyze warranty claims and identify trends.

Skills

Statistical Analysis

Problem-Solving

Communication Skills

Bilingual - Korean/English

Education

Bachelor's Degree in Electrical Engineering

Bachelor's Degree in Mechanical Engineering

Bachelor's Degree in Computer Science

Bachelor's Degree in Industrial Engineering

Tools

Microsoft Office

Minitab

PowerBI

QXDM

Wireshark

VehicleSpy

CANalyzer

Job description

Step into the innovative world of LG Electronics. As a global leader in technology, LG Electronics is dedicated to creating innovative solutions for a better life. Our brand promise, 'Life's Good', embodies our commitment to ensuring a happier life for all. We have a rich history spanning over six decades and a global presence in over 290 locations. Our diverse portfolio includes Home Appliance Solutions, Media Entertainment Solutions, Vehicle Solutions, and Eco Solutions. Our management philosophy, "Jeong-do Management," embodies our commitment to high ethical standards and transparent operations. Grounded in the principles of 'Customer-Value Creation' and 'People-Oriented Management', these values shape our corporate culture, fostering creativity, diversity, and integrity. At LG, we believe in the power of collective wisdom through an inclusive work environment. Join us and become a part of a company that is shaping the future of technology. At LG, we strive to make Life Good for Everyone.

What we can offer:

A crafted employee experience designed to foster professional growth, a focus on health & well-being and an internal community that will set you up for success.

The Opportunity:

Driving better future mobility

VS (Vehicle component Solutions) Company (https://www.lg.com/global/mobility) of LG Electronics focuses on commercializing environmentally responsible automotive components and core solutions based on LG's proprietary technologies. A leading provider of core components for global car manufacturers, VS Company is supporting the emerging trend of the vehicle industry.

Quality Engineer I -

Responsibilities:

• Act as the initial contact and response person for customer quality issues, ensuring timely resolution and customer satisfaction.


• Utilize statistical tools and creative problem-solving approaches to analyze warranty and plant claims, identifying trends and areas for improvement.


• Conduct follow-ups to verify the effectiveness of corrective actions implemented.


• Coordinate and manage process changes with customers to meet quality objectives.


• Collaborate with Accounting, Sales, and Materials teams to address external failure costs.


• Assist multi-disciplinary engineering teams in resolving technical and repair issues related to Telematics/Infotainment systems.


• Lead or assist in the analysis of customer-reported failures to determine root causes.


• Perform hardware/software analysis, including DTC (Diagnostic Trouble Code) analysis, bench test confirmation, log capture, and PCB component investigations.


• Conduct in-vehicle testing, potentially requiring travel and out-of-state visits as necessary.


• Participate in weekly customer product development team meetings to provide updates on quality-related issues.


• Manage on-site liaison activities to facilitate effective communication and resolution of quality concerns.


• Support the implementation of processes and procedures to ensure the shipment of high-quality products to customers.


• Provide support to local inspection facilities conducting product quality testing.


• Other duties as assigned.

Requirements:

• Bachelor's Degree in Electrical Engineering, Mechanical Engineering, Computer Science, or Industrial Engineering


• Strong written and verbal communication skills


• Proficiency in Microsoft Office applications (Excel, PowerPoint, intermediate-level MS Office)


• Bilingual - Korean / English

Travel Requirements:

• Approximately 30% travel, including out-of-state and international travel as required by OEMs


• Physical Activities: Involves the use of X-ray equipment and environmental chambers, as well as lifting boxes weighing up to 20 pounds

Preferred:

• 1+ years of experience in Automotive electronics, specifically ECU testing and system-level integration.


• Familiarity with logging tools such as QXDM, QPST, Wireshark, VehicleSpy, or CANalyzer.


• Experience with large-scale production lines, including Control Plans, PFMEAs, and process control.


• Knowledge of statistical and problem-solving tools like Minitab, PowerBI, Six Sigma, 8D, etc.


• American Society of Quality (ASQ) certification as a Certified Quality Engineer.


• Experience in Product Failure Mode and Root Cause Analysis (both Software and Hardware).

Benefits Offered Full-Time Employees:

• No-cost employee premiums for you and your eligible dependents for competitive medical, dental, vision and prescription benefits.


• Auto enrollment with immediate vesting of competitive company matching contributions in a 401(k) Retirement Savings Plan with several investment options.


• Generous Paid Time Off program that includes company holidays and a combined bank of paid sick and vacation time.


• Performance based Short-Term Incentives (varies by role).


• Access to confidential mental health resources to help you and your loved ones improve your quality of life. Personal fitness goal incentives.


• Family orientated benefits such as paid parental leave and support for families raising children with learning, social, behavioral challenges, or developmental disabilities.


• Group Rate Life and Disability Insurance.

Benefits Offered Temporary/Contractors:

• Eligible for the relevant benefit programs offered through our partner agencies.

Privacy Notice to California Applicants

At LG, we aspire to empower people and celebrate differences because we believe diversity will create the unexpected. We provide equal employment opportunity to all individuals regardless of their race, color, creed, religion, gender, age, sexual orientation, national origin, disability, veteran status, or any other characteristic protected by state, federal, or local law. Consistent with our commitment to providing equal opportunity and embracing diversity, LG has implemented affirmative action to ensure applicants are employed and employees are treated without regard to these characteristics.

In addition to the above, LG believes that pay transparency is a key part of diversity, equity, and inclusion. Our salary ranges take into account many factors in making compensation decisions including but not limited to skillset, experience, licensure, certifications, internal equity, and other business needs. While we consider geographic pay differentials in final offers, because we operate in many geographies where applicable, the salary range listed may not reflect all geographic differentials applied.