Quality Engineer

Manulife; Toronto; Hybrid; CAD 86,000 - 136,000; Full time

Job summary

Manulife Financial Corporation seeks a Quality Engineer to join the Insurance Technology team in Toronto. You will drive automated and manual testing, collaborate with product and development teams, and apply AI-assisted testing techniques to improve quality outcomes.

This hybrid role offers opportunities to modernize advisor- and client-facing platforms while working across legacy and new systems, with a clear focus on scalable testing processes and measurable quality metrics.

Qualifications

• 3+ years of experience in Software Quality Assurance, including advanced experience with test automation.
• Experience developing comprehensive test plans and test cases.
• Hands-on experience with testing and automation tools such as Selenium, Cucumber, Xray, and Jira.
• Solid knowledge of testing approaches, including UI testing, automated testing, and behavior-driven development/testing.
• Ability to identify quality engineering best practices and determine where to apply them, including risk-based testing.
• Familiarity with black-box and white-box testing practices.
• A collaborative approach and willingness to coach colleagues, participate in code reviews, and share knowledge, skills, and methods.

Responsibilities

• Review and translate requirements, specifications, and technical design documents, providing meaningful and timely feedback to product and development teams.
• Create, maintain, and execute automated regression and performance test scripts using tools such as Selenium, Xray, Postman, and JMeter.
• Use AI-enabled tools and practices to support test planning, test design, defect analysis, test automation, and quality documentation, while validating outputs for accuracy, compliance, quality standards, and alignment with business objectives.
• Analyze automation results, investigate failures, and communicate findings clearly to relevant partners.
• Design detailed, comprehensive, and traceable test plans and test cases.
• Perform manual functional and regression testing when automation is not appropriate or practical.
• Define and monitor key performance indicators for product quality and reporting.
• Track quality assurance metrics, including defect density, defect frequency, and first-time pass rate.
• Stay current with testing tools, software, frameworks, and quality engineering practices.
• Promote quality-focused methodologies throughout the software development lifecycle.
• Identify quality assurance process bottlenecks and design practical improvements.
• Maintain and communicate new or revised quality standards and technical changes.
• Prepare and deliver formal quality audit reports.

Skills

Software QA

Test automation

UI testing

Behavior-driven development

Collaboration

AI-assisted techniques

Tools

Selenium

Cucumber

Xray

Jira

Job description

Within the Insurance Technology team, our Promises Delivered Value Stream is modernizing advisor- and client-facing platforms and technologies to provide customers and business partners with secure, dynamic, and efficient applications. We are looking for a Quality Engineer who is curious about emerging technologies, comfortable working with legacy systems, and motivated to find creative solutions to complex problems.

You will bring your ideas, perspective, and technical experience to the development of new features and digital solutions. You will have an active voice in a collaborative and supportive team where we get work done together, take ownership, and share accountability for quality outcomes.

Position Responsibilities:

• Review and translate requirements, specifications, and technical design documents, providing meaningful and timely feedback to product and development teams.

• Create, maintain, and execute automated regression and performance test scripts using tools such as Selenium, Xray, Postman, and JMeter.

• Use AI-enabled tools and practices to support test planning, test design, defect analysis, test automation, and quality documentation, while validating outputs for accuracy, compliance, quality standards, and alignment with business objectives.

• Analyze automation results, investigate failures, and communicate findings clearly to relevant partners.

• Design detailed, comprehensive, and traceable test plans and test cases.

• Perform manual functional and regression testing when automation is not appropriate or practical.

• Define and monitor key performance indicators for product quality and reporting.

• Track quality assurance metrics, including defect density, defect frequency, and first-time pass rate.

• Stay current with testing tools, software, frameworks, and quality engineering practices.

• Promote quality-focused methodologies throughout the software development lifecycle.

• Identify quality assurance process bottlenecks and design practical improvements.

• Maintain and communicate new or revised quality standards and technical changes.

• Prepare and deliver formal quality audit reports.

Required Qualifications:

• 3+ years of experience in Software Quality Assurance, including advanced experience with test automation.

• Experience developing comprehensive test plans and test cases.

• Hands-on experience with testing and automation tools such as Selenium, Cucumber, Xray, and Jira.

• Solid knowledge of testing approaches, including UI testing, automated testing, and behavior-driven development/testing.

• Ability to identify quality engineering best practices and determine where to apply them, including risk-based testing.

• Familiarity with black-box and white-box testing practices.

• A collaborative approach and willingness to coach colleagues, participate in code reviews, and share knowledge, skills, and methods.

Preferred Qualifications:

• Experience applying AI-assisted techniques to test analysis, test design, defect investigation, test automation development, and quality documentation.

• A learning mindset and the ability to apply insights from both successes and setbacks.

• Strong organizational and problem-solving skills, with the ability to work through differing perspectives constructively.

• Clear verbal and written communication skills, including the ability to explain technical vision, options, and outcomes to varied audiences.

• Interest in experimenting with emerging technologies and assessing their potential impact.

• Experience supporting testing deliverables for complex enterprise implementations.

When you join our team:

• We’ll empower you to learn and grow the career you want.

• We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.

• As part of our global team, we’ll support you in shaping the future you want to see.

The role being advertised is an existing vacancy.

Acerca de Manulife y John Hancock

Manulife Financial Corporation es un importante proveedor internacional de servicios financieros que ayuda a las personas a tomar decisiones de una manera más fácil y a vivir mejor. Para obtener más información acerca de nosotros, visite http://www.manulife.com .

Manulife es un empleador que ofrece igualdad de oportunidades

En Manulife/John Hancock, valoramos nuestra diversidad. Nos esforzamos por atraer, formar y retener una fuerza laboral tan diversa como los clientes a los que prestamos servicios, y para fomentar un entorno laboral inclusivo en el que se aprovechen las fortalezas de las culturas y las personas. Estamos comprometidos con la equidad en las contrataciones, la retención de talento, el ascenso y la remuneración, y administramos todas nuestras prácticas y programas sin discriminación por motivos de raza, ascendencia, lugar de origen, color, origen étnico, ciudadanía, religión o creencias religiosas, credo, sexo (incluyendo el embarazo y las afecciones relacionadas con este), orientación sexual, características genéticas, condición de veterano, identidad de género, expresión de género, edad, estado civil, estatus familiar, discapacidad, o cualquier otro aspecto protegido por la ley vigente.

Referenced Salary Location

Toronto, Ontario

Modalidades de Trabajo

Híbrido

Salary range is expected to be between

$86,100.00 CAD - $136,100.00 CAD

Los empleados también tienen la oportunidad de participar en programas de incentivos y recibir una compensación vinculada al rendimiento empresarial e individual. El salario real variará según las condiciones del mercado local, la geografía y factores relacionados con el puesto como conocimientos, habilidades, requerimientos, experiencia y educación/formación. Si solicitas este puesto fuera de tu ubicación principal, por favor escríbenos a [e-mail] para conocer el rango salarial correspondiente a tu ubicación.

Manulife ofrece a los empleados aptos una amplia variedad de beneficios personalizables, entre ellos, beneficios de salud, odontológicos, de salud mental, oftalmológicos, por discapacidad a corto y a largo plazo, cobertura de seguro de vida y por muerte accidental y desmembramiento, adopción/subrogación y bienestar, y planes de asistencia al empleado/familiar. También ofrecemos a los empleados admisibles varios planes de ahorro para la jubilación (incluidos planes de pensiones y un plan mundial de propiedad de acciones con contribuciones equivalentes del empleador) y recursos de asesoramiento y educación financiera. Nuestro generoso programa de tiempo libre remunerado en Canadá incluye feriados, vacaciones, días personales y días por enfermedad, y ofrecemos la gama completa de ausencia laboral reglamentaria. Si se está postulando para este puesto en los EE. UU., póngase en contacto con [e-mail] para obtener más información sobre las disposiciones relativas al tiempo libre remunerado específicas de EE. UU.

We use data and analytics technologies, such as artificial intelligence (AI), and automated processing tools, to analyze and process the information you provide to us or third parties in the application process. For more information, please refer to our personal information collection statement (https://careers.manulife.com/global/en/talentacquisitionprivacystatement) .