Quality Engineer

Pilkington North America, Inc.; Collingwood; On-site; CAD 70,000 - 100,000; Full time

Job summary

Pilkington North America, Inc. in Canada seeks a Quality Engineer focused on SPC to drive quality initiatives in manufacturing. You will manage the SPC program, perform root cause analyses, and develop staff training on quality tools. Strong PFMEA, control plan experience, and knowledge of IATF 16949 are required.

Join a collaborative team across shifts with growth opportunities in continuous improvement and customer-focused quality.

Qualifications

• College or university degree in engineering or related technical field with SPC/quality focus.
• Advanced knowledge of SPC and Development of Process Control Plans.
• Ability to read technical drawings and engineering specs.
• Experience leading quality investigations and teams.
• Proven PFMEA, control plan and process flow documentation experience.
• Proficient in MS Office and statistical software (e.g., Minitab).

Responsibilities

• Plan, implement, and oversee SPC program; conduct audits and upgrades.
• Lead root cause analysis using 8D, 5-Why, Fishbone methods.
• Develop and deliver SPC training for production and quality staff.
• Identify nonconformances, implement corrective actions and prevent recurrence.
• Update PFMEA and control plans in response to changes.
• Visit customers to investigate issues and validate actions.
• Audit corrective actions and ensure cross-shift compliance.
• Maintain Quality Improvement Plan for continuous improvement.
• Adhere to NSG/Pilkington standards and responsible values.
• Perform other duties as assigned by manager.

Skills

SPC knowledge

Process control planning

Drawing interpretation

Training & communication

PFMEA & control plans

Education

College diploma in Engineering/Math/Science

University degree in Engineering

Tools

Microsoft Office

Minitab

Job description

• Mfg Operations
• Full-Time
• Requisition #: QLTYE004493

Description

Essential Functions:

• SPC Program Management: Plan, implement, and oversee all aspects of the Statistical Process Control program. Conduct audits and upgrade existing systems while developing new SPC initiatives to eliminate waste, enhance productivity, and improve product quality.
• Root Cause Analysis & Problem-Solving: Champion the use of structured problem-solving tools (8D, 5-Why, Fishbone, etc.) and coordinate SPC verification to support both internal and external quality requirements.
• Training & Development: Lead and maintain an ongoing training program on SPC techniques for production and quality staff. Deliver refresher sessions and advanced workshops to ensure team proficiency in quality tools and statistical methods.
• Nonconformance & Corrective Action: Identify, document, and address product and process nonconformities. Initiate and recommend corrective actions, verify implementation, and control the flow of nonconforming product to prevent recurrence.
• FMEA & Documentation Updates: Regularly update PFMEA documents and control plans in response to corrective actions or process changes. Ensure that quality documentation remains current, accurate, and audit-ready.
• Customer Focus: Act as a quality liaison by visiting customers to investigate issues, validate corrective actions, and promote a proactive quality culture. Ensure all internal and external complaints are addressed effectively and promptly.
• Audit & Compliance: Conduct audits of corrective actions and ensure compliance across all shifts. Monitor adherence to the company’s environmental and quality management systems.
• Quality Improvement Planning: Maintain and update the Quality Improvement Plan to support continuous improvement, product consistency, and customer satisfaction.
• Adherence to NSG/Pilkington Standards of Business Conduct and its Values and Principles.
• Other duties as assigned by manager.

Top 3 Competencies Needed for Success in the Role:

• Customer Focused: Ensures that customer solutions, practices and procedures are designed and implemented to assure customer satisfaction.
• Innovation & Change: Inspires and generates innovative ideas and solutions to enhance business results.
• Strategic Thinking: Recognizes underlying patterns and trends both locally and globally that impact the business and strategic priorities.

Qualifications Required:

• College diploma in Engineering, Mathematics, Science, or a related technical field.
• Advanced knowledge of Statistical Process Control (SPC) and Process Control Plan development.
• Strong ability to interpret technical drawings and engineering specifications.
• Proven instructional and communication skills, with the ability to lead quality teams and investigations.
• Demonstrated experience in developing quality documentation such as PFMEAs, control plans, and process flows.
• Proficient in Microsoft Office and statistical software (e.g., Minitab).

Qualifications Desired:

• University degree or better in Engineering or a related discipline.
• Six Sigma Green Belt or equivalent certification.
• Experience in the automotive or manufacturing sector, preferably in glass or related materials.
• Familiarity with IATF 16949 and ISO 9001 standards.

Other Requirements:

• Detail-oriented: Capable of carrying out a given task with all the details needed to get the task done well.
• Team player: Works well as a member of a group.
• Dedicated: Devoted to a task or purpose with loyalty or integrity.
• Self-starter: Inspired to perform without outside help.
• Growth opportunities: Inspired to perform well by the chance to take on more responsibility
• Goal completion: Inspired to perform well by the completion of tasks