Quality Director

Safariland; Ottawa; On-site; CAD 100,000 - 130,000; Full time

Job summary

A leading company in the law enforcement sector is seeking a Quality Director to lead their quality assurance efforts. You will manage quality systems, mentor a team, and work cross-functionally to ensure product reliability and compliance. This full-time role requires extensive experience in quality management and a background in technical manufacturing.

Qualifications

• 10+ years in progressive quality management roles.
• Experience in technical manufacturing environments.
• High technical aptitude with team leadership capabilities.

Responsibilities

• Lead and manage quality assurance systems and teams.
• Conduct supplier evaluation and process audits.
• Oversee product quality standards and compliance.

Skills

Problem Solving

Analytical skills

Negotiation

Project Management

Communication

Interpersonal skills

Education

BS/BA in industrial or mechanical engineering

Formal training in quality systems (ASQ, ISQM)

Tools

MS Office suite

Job description

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Summary

As a member of the senior management team, the Director of Quality will effectively lead, direct, and manage a team of quality specialists in the development, implementation, and maintenance of quality assurance systems, supplier quality engineering, and product quality support activities.

Duties & Responsibilities

1. Own and lead the business quality management systems and programs through development and implementation of KPIs, policies, procedures, and quality standards within the ISO 9000 environment.
2. Ensure supplier evaluation and process audits are conducted, including evaluating, reviewing, and documenting supplier quality and delivery performance.
3. Collaborate with the Supply Chain department in developing existing and potential new suppliers.
4. Oversee product quality development and implementation of standards, methods, and procedures for inspecting, testing, and evaluating the precision, accuracy, and reliability of products.
5. Interface regularly with cross-functional departments to report product failures and assist in formulating resolutions.
6. Prepare and/or ensure various reports on product quality are produced as deemed appropriate by the senior management team.
7. Implement and maintain efficient action plans for products on/off hold via the Stop Build / Stop ship process.
8. Support Contract Administration in responding to product quality requirements during the contract award review process.
9. Work closely with NPI Engineering during the new product introduction process in the development of the Manufacturing and Quality plan for internal factories and external supply partnerships.
10. Support and promote quality initiatives within the business, working closely with the VP/GM of EOD and the Senior Management Team.
11. Collaborate and partner with cross-functional teams to implement and maintain continuous improvement methodologies through a well-defined Operating Model.
12. Manage Product and Production Certifications and compliance, including NIJ Standard 0117.01, Regulation (EU) 2016/425 on PPE (CE Marking).
13. Partner with Supply Chain on regulatory compliance (e.g., REACH, RoHS, Conflict Minerals, PFAS).
14. Collaborate with Business Process owners to help revise documents and manage releases.
15. Lead, mentor, and develop a team of Quality specialists to meet organizational objectives, by establishing clear performance goals, providing regular feedback, and driving professional growth.
16. Manage and prepare the Quality department's annual budget.

Education & Experience

1. 10+ years of experience in progressive Quality management leading roles in a technical manufacturing environment.
2. Education: BS/BA in industrial, mechanical, engineering, or equivalent training and experience.
3. Formal training and certification in quality systems such as ASQ, ISQM would be an asset.
4. Previous experience/certifications in a lean manufacturing environment and with corporate operating models.
5. Ability to multi-task in a fast-paced environment, demonstrating problem-solving, negotiation, analytical, and project management skills.
6. High technical aptitude and capability to lead, motivate, and develop employees.
7. Excellent communication and interpersonal skills.
8. Proficiency in MS Office suite, including Word, Excel, Access, and PowerPoint.
9. Must be able to obtain a positive Controlled Goods Assessment.

Additional Details

Seniority level: Director

Employment type: Full-time

Job function: Quality Assurance, Manufacturing, Law Enforcement, and Armed Forces

This job is active and accepting applications.