Quality Control & Training Specialist

City of Thunder Bay; Northwestern Ontario; Sur place; CAD 80 000 - 110 000; Plein temps

Avantages offerts par ce poste

Competitive salary

Pension matching

Health, vision, dental coverage

Life insurance

Paid vacation and holidays

EFAP and wellness initiatives

Tuition reimbursement

Staff events and recognition

Résumé du poste

The City of Thunder Bay is seeking a Quality Control & Training Specialist to safeguard drinking water and wastewater quality, ensure regulatory compliance, and drive continuous improvement across operations.

You’ll oversee DWQMS and ECA programs, coordinate training, audits, and corrective actions, and collaborate with teams to meet evolving legislation while supporting staff development in a collaborative, community‑minded environment.

Qualifications

• Degree or diploma with substantial experience in regulatory compliance, QA/QC and training.
• Experience designing and delivering training programs and in quality management systems.
• Experience in Water/Wastewater industries and working in a unionized environment.

Responsabilités

• Provide oversight of DWQMS and ECA to ensure compliance with safety legislation and standards.
• Monitor new legislation affecting Water/Wastewater standards; communicate and implement changes.
• Oversee QMS Corrective and Preventive Action and risk assessment processes.
• Oversee MDWL compliance related to contractor requirements for capital and development projects.
• Provide field operations support and conduct site reviews and spot audits for regulatory compliance.
• Review design documentation for regulatory compliance in capital and development projects and Return-to-Service.

Connaissances

Regulatory compliance

Quality assurance / quality control

Training design & delivery

Auditing

Water/Wastewater operations knowledge

Union environment experience

Formation

Bachelor's degree in science/engineering/environmental studies

Diploma in engineering/science/environmental/technical studies

Description du poste

Protect Public Health. Ensure Compliance. Support Essential Services.

At the City of Thunder Bay, Our City Runs on People Like You. Together, we are building a workplace where everyone belongs—where your expertise in regulatory compliance, quality management, training and continuous improvement helps safeguard the essential water and wastewater services our community relies on every day.

Here, you’ll play a critical role in supporting drinking water quality and wastewater compliance programs, overseeing quality management processes, coordinating employee training, and helping ensure the Corporation meets evolving legislative and regulatory requirements.

Thunder Bay offers more than a fulfilling career. With its natural beauty, affordability, and strong sense of community, it’s a city where you can grow personally and professionally.

Where You’ll Make a Difference Every Day

As a Quality Control & Training Specialist, you will help ensure the City of Thunder Bay’s water and wastewater operations continue to meet the highest standards of quality, safety, and regulatory compliance. Your work will directly support compliance with the Safe Drinking Water Act, Drinking Water Quality Management Standard (DWQMS), Wastewater Environmental Compliance Approval (ECA), and other legislative requirements that protect both public health and the environment.

Whether you live in Thunder Bay, you’re looking to return, or excited to make the City your new home, join a team where your skills, expertise, and presence is recognized, and make a real impact to our community.

How You’ll Support the Team

In this role, you will coordinate compliance, quality management, and training initiatives that support safe, effective, and legislatively compliant water and wastewater operations. You will also have the following accountabilities:

• Provide oversight of the Drinking Water Quality Management Standard (DWQMS) and Wastewater Environmental Compliance Approval (ECA) to ensure compliance with all applicable safety legislation, regulations, and standards
• Monitor new legislation as it relates to Water and Wastewater standards and practices; communicate, train and implement changes to plans and procedures as required
• Oversee the Quality Management System (QMS) Corrective and Preventative Action process, along with the QMS Risk Identification and Risk Assessment process
• Oversee the Municipal Drinking Water Licence (MDWL) Compliance related to contractor legislative requirements for Capital and Development Projects
• Provide Operations field support and perform site reviews and spot audits to ensure regulatory compliance
• Provide Capital Project, Development Project and Return-to-Service design review and documentation review support for regulatory compliance
• Conduct, participate in, and/or review non-compliance incidents and other non-conformance concerns involving employees, contractors and/or the Ministry of Environment, Conservation and Parks (MECP) and/or other regulatory agencies, and provide recommendations to prevent future incidents

What You Can Count On With Us

We’re proud to offer a workplace where your well-being, growth, and sense of purpose come first. As a Quality Control & Training Specialist, you’ll enjoy:

• A competitive salary that reflects your expertise
• A matching pension plan to help you build long-term financial security
• Comprehensive health, vision, and dental coverage, plus life insurance for peace of mind
• Generous paid vacation and holidays, with the option to purchase additional leave days when you need more time off
• Access to a confidential Employee and Family Assistance Program (EFAP) and wellness initiatives to support your overall health
• Leadership development and tuition reimbursement programs, so you can continue to grow your skills and career
• A culture of recognition and appreciation, with staff events and programs that celebrate your contributions

What You’ll Bring to the Team

Here’s what will help you succeed as the Quality Control & Training Specialist:

• A degree in science, engineering, environmental/technical studies, along with five years’ experience in regulatory compliance, quality assurance/quality control, and training; or
• A diploma in engineering, science, environmental/technical studies, or a related field of study along with seven years’ experience in regulatory compliance, quality assurance/quality control, and training
• Experience in quality management systems and auditing
• Experience in designing and implementing training programs
• Experience in working in Water and/or Wastewater industries (operations/maintenance experience preferred)
• Experience working in a unionized environment

Belonging, Inclusion, and Your Privacy

The City of Thunder Bay is proud to be an equal opportunity employer. We encourage applications from Indigenous peoples, persons with disabilities, members of visible minority groups, women, and members of the 2SLGBTQ+ community. We are committed to a recruitment process and work environment that is inclusive and barrier-free.

If you need an accommodation during any part of the recruitment process, let us know — we will work with you to meet your needs.

For privacy and fairness, please do not include photos, ID cards, driver’s licences, or police record checks with your application. These documents will only be requested if you’re successful.