Quality Control and Training Officer

Parliament of Canada; Ottawa; On-site; CAD 60,000 - 80,000; Full time

Job summary

A governmental organization in Ottawa is seeking a Quality Control and Training Officer. This role involves developing communication tools for pay services and evaluating training for the Compensation Services team. The ideal candidate has strong analytical abilities and excellent communication skills in both official languages. Join a supportive team that values your contributions and offers opportunities for professional growth.

Benefits

Training and development opportunities

Work-life balance with a 35-hour workweek

4 weeks’ vacation (minimum)

Qualifications

• Post-secondary diploma in Human Resources, Finance, or Administration.
• Expert knowledge of pay and benefits theory and practices.
• Experience in interpreting HR regulations and conducting research.

Responsibilities

• Develop and implement communication tools for pay and benefits.
• Liaise with various stakeholders to ensure information dissemination.
• Develop learning plans and evaluate training effectiveness.

Skills

Analytical skills

Communication skills

Knowledge of pay and benefits

Client advisory

Research and analysis

Education

Post-secondary diploma in a related field

Tools

HR Management Integrated Systems (HRMIS)

Phoenix

Members' Employee Management Systems (MEMS)

Job description

Job Description

The House of Commons Human Resources Services is currently looking to staff two Quality Control and Training Officer positions.

Within Compensation Services the role of the Quality Control and Training Officer is divided into two distinct streams – Corporate Compensation and Operations. The officer assigned to Corporate Compensation is responsible for developing and implementing communication tools to support pay and benefits services. This role represents the House of Commons Compensation Services in liaising with the Treasury Board Secretariat, Public Services and Procurement Canada, and other stakeholders. Responsibilities include developing, delivering, and ensuring the timely dissemination of pay and benefits information, and implementing tools and processes as part of quality assurance.

The officer supporting Operations is accountable for the development of a framework for the implementation and provision of specialized learning, skills development, schedule training and evaluate the progress of the Pay and Benefits team and the delivery of adaptive training to the Compensation Services team. The incumbent develops learning plans and identifies development needs and priorities to ensure the quality, efficiency and integrity of the Compensation Services activities and to promote service excellence.

These positions require strong analytical skills and excellent communication skills in both official languages, including business writing, presenting, listening, and synthesizing complex information to advise operational teams effectively. Expertise in interpreting regulations, policies, and procedures is essential. Additionally, the roles demand the ability to work autonomously and develop a critical knowledge of issues, trends, and best practices to recommend approaches to business challenges related to pay and benefits.

Top Reasons to Join the Compensation Services Team :

By joining our team, you will contribute to the excellence of the Compensation Services team while working in a supportive, innovative, and diverse environment. We foster knowledge sharing and continuous learning, with ample opportunities for professional growth and advancement. Be part of a team where your contributions are valued, and your work-life balance is respected. Apply today and take the next step in your career!

• Training and development opportunities.
• Work-life balance / 35-hour workweek
• 4 weeks’ vacation (minimum)

Qualifications

Education :

Post-secondary diploma in a related field ( Human Resources, Finance, Administration) or an equivalent combination of education, training, and experience in pay administration.

Experiences :

Expert knowledge of pay and benefits theory, principles, practices, and of associated systems (Human Resources Management Integrated Systems - HRMIS,Phoenix, Members' Employee Management Systems - MEMS);

Experience in the interpretation of regulations, policies and procedures in human resources or related field;

Experience in conducting research and analysis in quality assurance;

Experience advising clients and stakeholders on pay and benefits matters, and recommending effective solutions to support organizational initiatives;

Experience in developing, implementing and delivering new or revised processes, procedures and training is required for the Corporate Compensation stream.

Demonstrated experience delivering exceptional service, with a strong focus on professionalism, responsiveness, and exceeding client expectations to ensure long-term satisfaction is required for the Operations stream.