Quality Assurance Supervisor

Gategroup; Vancouver; On-site; CAD 70,000 - 80,000; Full time

Job summary

An established industry player is seeking motivated individuals to enhance quality and food safety controls. This role involves leading quality improvement projects, ensuring compliance with regulatory standards, and acting as a liaison to Corporate QA. You will manage audits, develop comprehensive programs, and train staff, all while focusing on defect prevention. If you have a passion for maintaining high standards in food safety and quality, this position offers an exciting opportunity to contribute to memorable culinary experiences in a dynamic environment.

Benefits

Subsidized meals

Free parking

Employee assistance programs

Discounts on fitness and mobile services

Qualifications

• 1+ year in food safety controls and quality management.
• Minimum 2 years supervisory experience in food production.

Responsibilities

• Lead quality and food safety improvement initiatives.
• Audit compliance with quality and food safety systems.
• Educate staff on quality and food safety issues.

Skills

Microsoft Office (Excel, Word)

Quality management

Food safety controls

Detail-oriented

Interpersonal skills

Communication skills

Ability to work independently

Education

High School diploma or equivalent

College or university degree in a related field

Tools

HACCP certification

ServeSafe certification

Six Sigma certification

Job description

We’re looking for motivated, engaged individuals to improve every journey.

This position oversees quality and food safety controls related to operations, audits, and policy compliance. The role involves leading quality improvement projects, preventing defects, and acting as the primary liaison to Corporate QA.

1. Lead and monitor quality and food safety improvement initiatives.
2. Audit the implementation and effectiveness of quality and food safety systems, ensuring compliance with Gate Gourmet, customer, and regulatory standards.
3. Monitor corrective actions and ensure timely resolution.
4. Educate and train staff and managers on quality and food safety issues.
5. Develop and implement comprehensive quality and food safety programs.
6. Champion continuous quality improvement and problem-solving efforts.
7. Focus on defect prevention and coordinate actions to prevent non-conformities.
8. Maintain customer compliance and oversee key performance metrics for quality assurance.
9. Ensure food safety and quality in processing and manufacturing.
10. Support and prepare for customer and government audits to ensure compliance.
11. Verify adherence to company policies and quality specifications.
12. Develop Standard Operating Procedures (SOPs).
13. Ensure safety, quality, and customer specifications are met.
14. Train staff on proper procedures to maximize productivity and security while minimizing costs.
15. Manage employee performance, including evaluations, coaching, and disciplinary actions, coordinating with HR.
16. Balance workflow responsibilities among team members, including task assignments and workstations.

Qualifications

Education:

• High School diploma or equivalent with relevant experience.
• College or university degree in a related field is preferred.

Work Experience:

• At least 1 year in food safety controls (GMPs, SOPs, HACCP) and quality management.
• Minimum 2 years supervisory experience in a high-volume food production or related environment is preferred.
• Experience in the airline industry is a plus.

Skills:

• Proficient in Microsoft Office (Excel, Word).
• Knowledge of quality, food safety, and audit methods.
• Detail-oriented with strong organizational skills.
• Excellent interpersonal and communication skills.
• Ability to work independently.

Technical Certifications:

• HACCP certification is required.
• ServeSafe certification is advantageous.
• Six Sigma certification is a plus.

Preferred Skills

• Analytical skills with knowledge of basic statistics and process capability.
• Project management experience.
• Knowledge of PHAC regulations, lean principles, and continuous improvement.

Language Skills

Excellent oral and written communication skills are essential.

Perks at Work

• Subsidized meals
• Free parking
• Employee assistance programs
• Discounts on fitness and mobile services

Compensation Range: $70,000 to $80,000 gross annually.

If you want to be part of a team that creates memorable travel and culinary experiences, join us!