Quality Assurance Specialist

Top Gum North America (formerly Island Abbey Nutritionals™); Charlottetown; On-site; CAD 70,000 - 90,000; Full time

Job summary

Top Gum North America (formerly Island Abbey Nutritionals™) in Charlottetown, PEI, is seeking a Quality Assurance Specialist to support GMP compliance, product quality, batch release, investigations, and Quality System processes.

The role involves managing Quality Events, CAPAs, OOS investigations, audits, training, and document control to ensure regulatory and customer requirements are met across manufacturing operations.

Qualifications

• Bachelor’s degree in Food Science, Chemistry, Biology, Nutrition, or related field.
• 3+ years Quality Assurance experience in dietary supplements, pharmaceutical, biologics, medical device, food, or related regulated manufacturing industry.

Responsibilities

• Perform quality review of completed Batch Production Records, deviations, and supporting documentation.
• Manage deviations, non-conformances, and CAPAs from initiation to closure with root-cause analysis.
• Coordinate quality risk assessments for products, processes, and suppliers.
• Handle customer and vendor complaints, investigations, and corrective actions.
• Support audits, change controls, and documentation of quality activities.
• Draft and review SOPs, protocols, and technical reports.

Skills

Attention to detail

Technical writing

Time management

Communication

GMP knowledge

Education

Bachelor’s degree in Food Science

Tools

MasterControl

Trackwise

Veeva

SAP

Job description

About Us

We provide full-service contract manufacturing, bottling, and packaging solutions for gummy natural health products, supporting clients from concept through launch. Operating within a regulated manufacturing environment, we are committed to quality, compliance, and continuous improvement.

The Opportunity

The Quality Assurance (QA) Specialist is responsible for supporting GMP compliance, product quality, batch release activities, investigations, and Quality System processes across manufacturing operations. The role supports management of Quality Events, risk assessments, complaints, adverse events, CAPAs, OOS investigations, audits, training, and document control to ensure compliance with regulatory, customer, and internal requirements.

What Success Looks Like

• Reliable support for quality process, ensuring compliance with GMP and company standards.
• Timely investigation and resolution of quality issues.
• Accurate training coordination and up-to-date documentation.
• Strong support during audits and effective teamwork across departments.

Responsibilities

Quality Operations & Investigations

• Perform Quality review of completed Batch Production Records (BPRs), laboratory results, deviations, and supporting documentation to verify compliance and support finished product disposition and release.
• Support Quality management of deviations and non-conformances (Quality Events) from initiation through closure, including classification, immediate actions, investigation, root cause analysis, product impact assessment, corrective actions, and documentation of conclusions.
• Facilitate and document quality risk assessments for products, processes, materials, equipment, suppliers, changes, investigations, and other Quality related activities.
• Manage customer and vendor complaints, including intake, assessment, investigation, root cause determination, response preparation, corrective action follow-up, and closure.
• Support the assessment, escalation, investigation, documentation, and reporting of adverse events in accordance with internal procedures and applicable requirements.
• Coordinate corrective and preventive actions (CAPAs), including action plan development, assignment and tracking of actions, verification of completion, effectiveness review, and timely closure.
• Initiate, coordinate, and support Out of Specification (OOS), and other laboratory investigations, and promptly elevate significant results to the Quality Manager.
• Support Quality oversight for change controls, discrepancies, rework, material disposition, and other manufacturing or Quality System activities requiring documented Quality assessment and approval.
• Draft, revise, and review SOPs, protocols, technical reports, investigation reports, risk assessments, memoranda, and other controlled Quality documents.
• Support supplier qualification activities, review supplier documentation, perform supplier audits as directed, and assist with third-party laboratory coordination for raw materials, finished products, and environmental monitoring.
• Monitor and trend Quality System data, including deviations, non-conformances, complaints, CAPAs, OOS results, audit findings, and training compliance, to identify recurring issues, adverse trends, and opportunities for continuous improvement.

Audits & Continuous Improvement

• Participate in internal, supplier, customer, certification, and regulatory audits; prepare supporting documentation; and assist with audit responses and follow-up actions.
• Conduct GMP inspections and facility walkthroughs, identify compliance gaps, communicate observations, and track required corrective actions.
• Performs other duties as assigned.

This job description is not intended to be all-inclusive. Employees may be required to perform other job-related duties as needed to meet business, operational, quality, safety, or regulatory requirements.

Qualifications

Experience & Education

• Bachelor’s degree in Food Science, Chemistry, Biology, Nutrition, or related field.
• 3+ years Quality Assurance experience in dietary supplements, pharmaceutical, biologics, medical device, food, or related regulated manufacturing industry.

Technical Skills

• Knowledge and experience working with GFSI standards (SQF, BRC, FSSC), HACCP, SOP’s, GMP’s would be considered an asset.
• Working knowledge of cleaning validation principles and GMP requirements.
• Microbiology knowledge and sampling will be an asset.
• Experience with cloud-based QMS platforms (e.g., MasterControl, Trackwise, Veeva, SAP, CATSWeb or similar).
• Proficient in the use of Microsoft Office products.

Competencies

• Strong attention to detail and organizational skills.
• Excellent technical writing and verbal communication skills is mandatory.
• Must be well organized and demonstrate effective time management skills.
• High attention to detail.

Working Conditions & Physical Requirements

• Stand or walk for an extended period on a hard surface.
• Lift up to 25 lbs.
• Be present in manufacturing environment which can be noisy, hot, cold and require PPE.

Our Commitment to Inclusive Hiring

We are committed to building an inclusive and accessible workplace. We welcome applications from individuals of all backgrounds and experiences. Accommodations are available throughout the recruitment process upon request.