Quality Assurance Release Specialist

myhrabc; Milton; Sur place; CAD 70 000 - 95 000; Plein temps

Résumé du poste

Cencora, a leading health-focused company, is recruiting for a Quality Assurance/Quality Management role in Canada to support patient and provider services and pharma commercialization activities.

The role emphasizes QMS documentation control, CAPA management, audits, and continuous improvement across operations. Ideal candidates have a life sciences or related degree and up to 2 years in regulated environments, with relevant certifications preferred.

Qualifications

• Bachelor's degree in life sciences, business administration, supply chain, or a related field, or equivalent experience required.
• Less than 2 years of experience in quality assurance/quality management within a regulated and/or operational services environment.

Responsabilités

• Monitors adherence to QMS requirements and applicable good practices across assigned operational activities and programs.
• Maintains controlled documents and quality records, including SOPs, work instructions, forms, templates, and retention logs.
• Tracks deviations, complaints, and CAPAs through closure, including documented investigations, corrective actions, and effectiveness checks.
• Prepares audit and inspection materials, compiles objective evidence, and tracks response actions to completion.
• Generates routine quality metrics and prepares quality reports that identify trends, recurring issues, and improvement opportunities.
• Delivers assigned quality training and maintains training matrices and compliance reporting for assigned populations.
• Assists with supplier and subcontractor qualification activities and maintains documentation for ongoing supplier quality oversight.

Connaissances

QMS knowledge

GxP/GDP compliance

CAPA fundamentals

Audit readiness

Risk management

Data integrity

Documentation control

Root cause analysis

Formation

Bachelor's degree in life sciences, business administration, supply chain, or related field

Outils

eQMS

Description du poste

Our team members are at the heart of everything we do. At Cencora, we are united in our responsibility to create healthier futures, and every person here is essential to us being able to deliver on that purpose.

If you want to make a difference at the center of health, come join our innovative company and help us improve the lives of people and animals everywhere.

Job Details

This role is in support of Cencora's patient and provider support and pharma commercialization services in Canada marketed through our Innomar Strategies business.

This job profile description is a standardized, non-contractual reference description and global reference tool provided for organizational consistency and talent architecture purposes across Cencora. It does not alter actual job duties, responsibilities, reporting lines, working conditions, grading, compensation, or other essential terms and conditions of employment.

Actual duties and responsibilities may vary based on business needs, local requirements, and operational practices. Where a team member's role is governed by an employment agreement, local terms and conditions, prior job description or collective bargaining agreement, those documents shall prevail in case of any inconsistency. Mandatory local laws shall also prevail.

• Monitors adherence to QMS requirements and applicable good practices across assigned operational activities and programs.
• Maintains controlled documents and quality records, including SOPs, work instructions, forms, templates, and retention logs.
• Tracks deviations, complaints, and CAPAs through closure, including documented investigations, corrective actions, and effectiveness checks.
• Prepares audit and inspection materials, compiles objective evidence, and tracks response actions to completion.
• Generates routine quality metrics and prepares quality reports that identify trends, recurring issues, and improvement opportunities.
• Delivers assigned quality training and maintains training matrices and compliance reporting for assigned populations.
• Assists with supplier and subcontractor qualification activities and maintains documentation for ongoing supplier quality oversight.

Education

Bachelor's degree in life sciences, business administration, supply chain, or a related field, or equivalent experience required.

Work Experience

Less than 2 years of experience in quality assurance/quality management within a regulated and/or operational services environment (e.g., GxP/GDP, logistics/distribution, shared services, customer contact centers, or technology delivery), or a related field required.

Certifications

Certified ASQ Certified Quality Auditor (CQA), Certified Professional in Healthcare Quality (CPHQ), ISO 9001 Lead Auditor (QMS), or equivalent preferred. Certified Lean Six Sigma Green Belt or Black Belt preferred. Certified ISTQB Certified Tester - Foundation Level (CTFL) or equivalent preferred.

Skills & Knowledge

• Knowledge in quality management system (QMS) concepts and documentation control.
• Knowledge in applicable good practices and regulated-quality principles (e.g., GxP/GVP/GDP) and audit expectations.
• Knowledge in CAPA fundamentals, including deviation/complaint handling, root cause methods, and effectiveness checks.
• Knowledge in internal and external audit/inspection readiness practices and evidence requirements.
• Knowledge in risk management and change control principles within a quality environment.
• Knowledge in supplier/subcontractor quality oversight concepts and qualification documentation.
• Knowledge in quality metrics and trend analysis concepts for continuous improvement.
• Knowledge in data integrity and good documentation practices.
• Ability to interpret and apply procedures, work instructions, and quality standards to operational scenarios.
• Ability to document quality events and investigations with clear, complete, and traceable records.
• Ability to organize and maintain training matrices, training records, and compliance reporting.
• Ability to analyze quality data, identify trends, and communicate findings through standard reports.
• Ability to prepare audit documentation packages and track actions to closure.
• Ability to use common business applications and quality platforms (e.g., eQMS, document management systems) to manage records and workflows.

What Cencora offers

We provide compensation, benefits, and resources that enable a highly inclusive culture and support our team members' ability to live with purpose every day. In addition to traditional offerings like medical, dental, and vision care, we also provide a comprehensive suite of benefits that focus on the physical, emotional, financial, and social aspects of wellness. This encompasses support for working families, which may include backup dependent care, adoption assistance, infertility coverage, family building support, behavioral health solutions, paid parental leave, and paid caregiver leave. To encourage your personal growth, we also offer a