Quality Assurance Coordinator

Quality Forum; Vancouver; Hybrid; CAD 80,000 - 84,000; Full time

Benefits offered by this job

Hybrid work model

Employer-paid health & dental benefits

Municipal Pension Plan participation

Professional development support

Employee assistance program

Job summary

The British Columbia College of Nurses & Midwives is seeking a Quality Assurance Coordinator to join the QA team in Vancouver. You will support planning, development, implementation, monitoring, and evaluation of QA processes for licensees and liaise with internal staff and external contacts.

We offer a hybrid work arrangement with up to three remote days per week, a base salary of 80,282 to 83,858 CAD, and a comprehensive benefits package including vacation, pension, and ongoing professional

Qualifications

• Bachelor’s degree in administration, health administration, education or related area.
• Excellent organization and planning skills to effectively manage timelines for concurrent projects.
• Strong interpersonal, verbal, and written communication skills.
• Ability to work independently and as part of a team.
• Ability to conduct quality audits and develop web-based forms is an asset.
• Knowledge of equity, diversity, inclusion, and cultural humility as it applies to health care is an asset.

Responsibilities

• Support day-to-day operations of licensee quality assurance including contacting/licensees via telephone and email.
• Monitor licensee data to determine QA compliance and generate reports for QA review.
• Assist in drafting materials for Peer Review under supervision.
• Collaborate with QA team to ensure timely QA completion by licensees.
• Liaise with licensees, provide feedback on QA requirements, and monitor progress.

Skills

Interpersonal communication

Organization and planning

Independent and team work

Critical thinking

Attention to detail

Equity, diversity, inclusion, cultural

Education

Bachelor’s degree in administration/health administration/education or related

Tools

MS Office

MS CRM Dynamics

MS SharePoint

Job description

Organization: British Columbia College of Nurses & Midwives

Are you passionate about supporting health care professionals to provide the most competent care possible for patients? Are you a strong communicator and a confident individual who can interact courteously and professionally? Do you like working in a highly collaborative team environment? If you answered yes, we have an exciting opportunity for you!

The Quality Assurance Coordinator works as a Quality Assurance Team member and supports the planning, development, implementation, monitoring, and evaluation of program processes and tools for licensees of the College.

Who We Are

The British Columbia College of Nurses & Midwives (“BCCNM”) is the college empowered under the Health Professions and Occupations Act to regulate the practice of all licensed practical nurses, nurse practitioners, registered midwives, registered nurses, and registered psychiatric nurses in British Columbia. Regulation helps to protect the public by ensuring that professional care or service received by the public is competent, ethical, and meets the standards that society views as acceptable.

As western Canada’s largest health profession regulator, we believe a diverse and inclusive team enriches our efforts to protect the public. We welcome applications from all who reflect of the communities we serve and especially encourage Indigenous Peoples and members of equity‑seeking groups to apply. We believe diverse perspectives and experiences bring both innovation and better outcomes to the work we do and the decisions we make.

BCCNM’s Commitment to Indigenous Specific Anti‑Racism

BCCNM is committed to working with Indigenous Peoples and health system partners to support Indigenous-specific anti‑racist practices in the health system. As the largest health regulator in Western Canada, BCCNM has the opportunity to influence the health professionals we regulate, as well as the broader health‑care system, to break the cycle of racism, and improve health outcomes for Indigenous Peoples. BCCNM has pledged to become culturally safe and anti‑racist, and to support the health professionals we regulate to do the same.

What We Offer You

We promise to provide you with rewarding work that challenges you. You will be part of a passionate team contributing to our important mandate of protecting the public. As a member of the team, you can expect to be working in a collaborative, team‑based environment, and treated in a respectful and professional manner.

The expected starting base salary for this position is $80,282 to $83,858 annually, depending on a variety of factors including qualifications and experience. Once hired, you will progress through a wider salary range over time as you continue to develop job knowledge, skills and competencies for the role.

• In addition to base salary, the college offers a generous vacation and extended benefits package.
• As an employee, you receive 100% employer‑paid health and dental benefits.
• We contribute to B.C.’s Municipal Pension Plan to help you secure your retirement income after 1 year of employment.
• Throughout your career with us, you will engage in a variety of learning and development.
• We will support your professional development and cover your professional membership costs.
• To support you in work and life, we provide an employee assistance program and fitness allowance perk.
• Working with us allows you to enjoy flexible hybrid work.
• This position is located in Vancouver, but you’ll be able to work remotely up to 3 days a week.
• Our office is closed for the 11 statutory holidays in B.C. as well as Easter Monday and Boxing Day.

What You’ll Be Doing

The Quality Assurance Coordinator works closely with the Quality Assurance (QA) team and liaises with BCCNM staff regarding licensee QA programs. Externally, the QA Coordinator liaises with licensees, consultants, contractors, employers, and contract assessors regarding the QA Program. A key focus of this role is to provide information, direction, support and advice to internal and external contacts for all licensee quality assurance requirements and processes.

Key Responsibilities

• Under the direction of the QA Program Manager, responsible for supporting the day-to-day operations of licensee quality assurance including contacting and /or following up with licensees (telephone & email); monitoring email and email system issues; where necessary, triages licensees to QA Program Manager or QA Consultant, and escalates issues/challenges for follow up.
• Assesses licensee data to determine if they meet quality assurance requirements, including monitoring of compliance. The QA Coordinator generates, and compiles reports for review by the QA team.
• Under the direction of the QA Program Manager, and in consultation with the QA Consultant, the QA Coordinator assists in drafting materials for Peer Review.
• Collaborates with other QA team members to ensure that licensees complete quality assurance requirements in a timely manner.
• Liaises with licensees regarding issues, decisions, and required data, provides feedback and advice related to QA requirements, and monitors progress of licensees in quality assurance processes.
• Escalates problems or issues related to known workflows to the QA Program Manager for direction and/or resolution.
• Develops, documents, and implements work processes related to the operation of licensee quality assurance. Liaises with the College’s staff to troubleshoot issues and to ensure that the College’s website and QA database support the work of the QA team.
• Under the direction of the QA Program Manager, responsible for supporting the day-to-day operations of the QA Prescription Review Programs including ensuring appropriate application of processes and procedures; contact and/or follow-up with licensees; processing prescription pad orders and communicating with external organizations related to ordering of prescription pads and related activities.
• Maintains records and statistics and provides support to the development of related reports, as required. Aggregates and compiles qualitative and quantitative data and prepares relevant information to support review by QA program staff and leadership, QA Committee, and government.
• Participates in organizational and licensee quality assurance measurement, monitoring, improvement, and evaluation activities.
• Demonstrates a commitment to ongoing learning related to Indigenous cultural safety and humility and supporting organizational actions towards addressing indigenous-specific racism in BC’s health care system.
• Demonstrates cultural humility and fosters and maintains an organizational culture that promotes mutual respect, teamwork, and service excellence.

Your Education & Skills

• Bachelor’s degree in administration, health administration, education or related area of discipline, or equivalent combination of relevant education and work experience related to health regulation or administration.
• Up to three years of experience in related positions.
• Excellent organization and planning skills to effectively manage and meet timelines for concurrent projects.
• Proven ability to think critically and act appropriately while ensuring that policies, procedures, and standards are maintained.
• Strong attention to detail is required.
• Strong working knowledge of MS Office required. Proficiency or demonstrated ability to become proficient in MS CRM Dynamics, and MS SharePoint or equivalent online programs required.
• Strong interpersonal, verbal, and written communication skills. Ability to interact and communicate effectively, and maintain good relations, with colleagues, licensees and other individuals and organizations within and external to BCCNM.
• Ability to work independently, and effectively as a member of a team.
• Experience in an administrative, government or regulatory body environment is preferred.
• Ability to conduct quality audits, project evaluations, online survey processes, and develop web-based forms an asset.
• Knowledge of Canadian colonial impacts on Indigenous people in social and health contexts, including social, economic, political, and historical realities impacting Indigenous communities and knowledge of Indigenous-specific anti-racism and accompanying reports (e.g. The Truth & Reconciliation Commission’s 94 Calls to Action (2015), the In Plain Sight Report (2020), and Reclaiming Power and Place’s Calls for Justice (2019)) is an asset.
• Demonstrated understanding of equity, diversity, inclusion, and cultural humility as they apply to health care is an asset.