Quality Assurance Associate (Maternity Leave Coverage - 15 Months Contract)

VERA Security, Inc.; Vaughan; Hybrid; CAD 60,000 - 100,000; Full time

Job summary

An established industry player is seeking a Quality Assurance Associate for a maternity leave coverage role. This position involves logging and investigating complaints, conducting internal audits, and providing technical support to customers. The ideal candidate will have a strong background in synthetic organic chemistry and exceptional problem-solving abilities. You'll work closely with various departments to ensure the highest quality standards are met while maintaining customer satisfaction. Join a dynamic team dedicated to innovation and quality assurance in a collaborative environment, where your contributions will make a real difference in the industry.

Qualifications

• M.Sc. in Synthetic Organic Chemistry or equivalent experience required.
• Detail-oriented with strong problem-solving and organizational skills.

Responsibilities

• Log, investigate, and review complaints while conducting internal audits.
• Provide technical support to customers and collaborate with departments.

Skills

Detail-oriented

Problem-solving

Customer service

Organizational skills

Ability to adapt

Education

M.Sc. in Synthetic Organic Chemistry

Equivalent Industry experience

Tools

2D NMR

Job description

Quality Assurance Associate (Maternity Leave Coverage - 15 Months Contract)

• Full-time
• Work Arrangement: Hybrid
• Department: Quality Assurance and Regulatory Affairs

ABOUT LGC STANDARDS:
LGC Standards is a division of LGC Group, the UK’s designated National Measurement Institute for chemical and bioanalytical measurements. We are a leading global manufacturer and service provider of quality assurance and research tools, supporting analytical needs in more than 120 countries worldwide. We use our expertise to produce to the highest standards, including ranges produced under ISO/IEC 17025 and accredited to ISO 17034. Our wide range of reference materials and proficiency testing schemes is complemented by our experience in outsourcing and customs, enabling us to adapt quickly to provide tailored solutions that meet our customers’ analytical needs. We innovate and apply science in order to ensure the safety and integrity of products and services, in line with our vision of science for a safer world.

The Quality Assurance Associate will log, investigate, and review all complaints and conduct internal audits to ensure that all procedures are followed at all times.

Be a Technical Resource / Support for Customers

• Provide timely and accurate technical support to customers (both external and internal), including answering technical questions about chemical identity and purity from email inquiries, phone calls, and participating in telephone conferences.
• Work closely with other departments (QC, shipping, customer service, etc.) to find the requisite information.
• Send selected analytical data to customers when needed.
• When necessary, initiate testing requests to ensure stock quality has not been compromised and to provide satisfactory responses to customer queries.
• Determine the purity, identity, and quality of materials based on the tests performed and choose appropriate additional testing to support this.
• Escalate issues to appropriate departments and the supervisor/manager when necessary.
• Utilize 2D NMR and other techniques to assign proton and carbon peaks with the corresponding structure based on customer requests.
• Conduct communication in a professional manner.

Maintain NCR Database

• Log and review complaints, compile required documents for the evaluation of complaints.
• Initiate Corrective Action and Preventative Action (CAPA) investigations.
• Provide investigation feedback to the necessary departments together with conclusions and recommendations, if applicable.
• Close the complaints when corrective actions have been implemented by the respective departments.
• Provide information on open complaints, provide trend data, and escalate issues when necessary.

Minimum Requirements:

• M.Sc. in Synthetic Organic Chemistry – or equivalent Industry experience.
• Working experience at TRC will be beneficial.
• Highly detail-oriented with solid organization and problem-solving skills.
• Ability to “figure things out,” understand workflow and suggest improvements in accordance with appropriate metrics.
• Self-directed and motivated with ability to handle multiple tasks and synthesize disparate information.
• Ability to prioritize and adapt quickly to changing needs.
• Customer service oriented.
• Performance driven with an understanding of how to work collaboratively with cross-functional teams.

ABOUT LGC:

LGC is a leading, global life science tools company, providing critically important components and solutions into high-growth application areas across the human healthcare and applied market segments. Its high-quality product portfolio is comprised of critical tools for genomic analysis and for quality assurance applications, which are typically embedded and recurring within our customers’ products and workflows and are valued for their performance, quality, and range.

OUR VALUES

• PASSION
• CURIOSITY
• INTEGRITY
• BRILLIANCE
• RESPECT

EQUAL OPPORTUNITIES

LGC strongly believes that every job applicant and employee should be valued for their individual talents regardless of age, disability, race, color, ethnic or national origin, sex, sexual orientation, gender reassignment, marital or civil partnership, pregnancy or parental status, religion, or belief. Short listing, interviewing, and selection will always be carried out without regard to these factors.