Quality Assurance Associate - Digital Solutions Technology

Canadian Blood Services; Ottawa; On-site; CAD 86,000 - 102,000; Full time

Benefits offered by this job

Payment in lieu of vacation.

Annual performance award up to 6%.

Defined benefit pension plan.

Employee discounts, wellness program,

Job summary

Canadian Blood Services is seeking a Temporary full-time Quality Assurance Associate (QAA) - Digital Solutions Technology to join our dynamic Quality Assurance team. This role supports GMP compliance, CAPA, audits, and continual improvement across digital solutions.

Based across Canada with preference for Alberta or British Columbia, the position requires 60-80% on-site presence and 37.5 hours per week, with variable shifts. On-site work may be adjusted as needed.

Qualifications

• Minimum 5+ years of experience in Quality Management and Continuous Improvement.
• Minimum 3+ years in QA for a testing or diagnostics program following GMP.

Responsibilities

• Maintain controlled processes and apply Quality Management System principles across deviations, document management, retrieval/recall, validation, change control, audits, training, and CAPA.
• Educate staff on GMP requirements and their application to activities.
• Monitor and enhance product and service quality by analyzing data, root cause investigations, and tracking improvements.
• Lead and support audit activities for internal/external audits, accreditation, and Health Canada inspections, including corrective actions.
• Provide coaching and knowledge-sharing on GMP, documentation, investigations, and risk-based decision making.
• Identify recurring quality issues and risks, and share recommendations for continuous improvement.

Skills

Quality Assurance

GMP

CAPA

Audits

Quality Management System

Education

Post-secondary education

Tools

Microsoft Office

Job description

Quality Assurance Associate - Digital Solutions Technology

Location: Ottawa, ON, CA, K1G 4J5 Toronto, ON, CA, M5G 2M1 Calgary, AB, CA, T3N 1S5 Vancouver, British Columbia, CA, V6H 2N9 St. John\'s, NL, CA, A1B 3Z9 Kelowna, British Columbia, CA, V1Y 6H2 Dartmouth, Nova Scotia, CA, B3B 0H7 Brampton, ON, CA, L6T 5M1 Edmonton, AB, CA, T6G 2R8 Saint John, New Brunswick, CA, E2K 0H6 Ancaster, ON, CA, L9K 1S4 London, ON, CA, N6J 2N4

This role requires a minimum of 60%-80% on-site presence. Additional on-site work may be required based on business needs. On-site expectations are subject to change and may be adjusted on a temporary or permanent basis.

Job posting ID: 9414

Employment status: Temporary full-time
Position's anticipated start date:2026-12-01
Position's anticipated end date: 2028-09-29

Salary/Rate of pay:$86,400 - $101,700

Application requirements:

• Your up-to-date resume.
• We recommend you save a copy of the job posting for reference throughout the recruitment process.

Do you currently work for Canadian Blood Services? All employees must apply via the internal career page .

Together, the work we do connects people and changes lives — including your own.

Be part of a dynamic, collaborative and caring organization committed to saving and improving lives. Thousands of patients depend on us every day for reliable access to safe blood, plasma, stem cells and organs and tissues.

About the role

Canadian Blood Services is looking for a Temporary full-time Quality Assurance Associate (QAA) - Digital Solutions Technology to join our dynamic Quality Assurance team. This position is available to applicants across Canada, with a preference for candidates located in Alberta or British Columbia.

In this role, you will be providing the organizational assurance that we meet safety, quality identity, purity, potency and accessibility requirements of our products and services.

You will utilize your knowledge of Good Manufacturing Practices (GMP), this includes Blood Regulations as defined by Health Canada, CSA Blood and Blood Component Standards as well as relevant Cell, Tissues and Organs (CTO) regulations and standards as well as the theory and application of quality systems elements to the products and services provided by Canadian Blood Services.

• Utilizing your expertise in Quality Assurance, you will ensure compliance and quality by maintaining controlled processes and applying Quality Management System principles across deviations, document management, retrieval/recall, validation, change control, audits, training, and corrective and preventive actions (CAPA).
• Leveraging your excellent communication skills, you will educate staff as to "why" GMP, as defined by Canadian Blood Services Quality Management System, are necessary and how these ideologies apply to the activities Canadian Blood Services undertakes.
• Drawing from your analytical and problem-solving skills, you will monitor and enhance product and service quality by analyzing data, conducting root cause investigations, and tracking improvements.
• Leading and supporting audit activities for internal/external audits, accreditation assessments, and Health Canada inspections, including inspection readiness activities, ensuring timely completion of assigned corrective actions within agreed timelines.
• Act as a subject matter resource for Testing quality processes by providing coaching, informal training, and knowledge-sharing sessions on GMP, Good Documentation Practices, investigations, and risk-based decision making.
• Identify recurring quality issues, documentation gaps, and potential risks and share recommendations to support continuous improvement.
• Performing all work in accordance with Canadian Blood Services Corporate Health and Safety Policies and Procedures, you will contribute to a safe and compliant work environment.

Desired education and skills

• Completion of post-secondary education in a relevant discipline or equivalent experience.
• Minimum 5+ years of experience in Quality Management and Continuous Improvement.
• Minimum 3+ years of experience in the quality assurance function of a testing or diagnostics program or organization following Good Manufacturing Practices is preferred.

Minimum 3+ years of demonstrated IT experience, including familiarity with computer systems, applications, and technical problem-solving, is preferred.

Experience working within the healthcare or medical industry, including hospitals, clinics, medical laboratories, or healthcare service organizations, is considered an asset.

• In-depth knowledge of Health Canada, CSA, and AABB standards.
• Technical skills in Quality Management Systems and Microsoft Office.

What we offer you

• Payment in lieu of vacation.
• Annual performance award up to 6%.
• Defined benefitpension plan.
• Employee discounts, wellness program, professional resources.

What you can expect

• This role will work in an on-site environment with requirements to be on-site at Canadian Blood Services location 60%-80% of the time/3-4 days of the week.
• You will work 37.5 hours a week, with variable shifts, evenings and weekends with occasional on-call requirements.

We acknowledge that the work of Canadian Blood Services spans many Territories and Treaty areas across the country, and we are grateful for the Traditional Knowledge Keepers and Elders who have guided us in this important work. We recognize the land and waters that have inspired our work and offer gratitude to those Indigenous peoples on whose territory we work, live and play.

Diversity and inclusion play a vital role in ensuring health equity for patients across Canada. We are committed to reflecting Canada’s population in our organization and fostering an environment where all employees can be their authentic selves, with equal opportunities to succeed and contribute.

Canadian Blood Services may use an Artificial Intelligence (AI) tool to support the screening stage of its recruitment process. All AI use is performed in accordance with our privacy policies. AI supports the screening process; hiring leaders retain discretion over which applications move forward.

We thank all applicants for their interest. However, only those considered for an interview or those invited to participate in an assessment will be contacted. Emails are sent directly from our system, to ensure you receive them please add [e-mail] and [e-mail] to your safe senders list.

Applicants who require accommodation should discuss their needs with us.