Quality Assurance Analyst

TVOkids; Toronto; Hybrid; CAD 58,000 - 65,000; Full time

Job summary

A leading educational organization in Toronto is seeking a Quality Assurance Analyst to ensure the functionality of digital products. This hybrid role requires at least 5 years of QA experience, including testing learning management systems and mobile applications. Candidates should have strong analytical skills, ISTQB certification, and familiarity with tools like JIRA and SQL. Join a committed team that values learning and innovation.

Benefits

Learning and development opportunities

Public Service Pension Plan

Employee and Family Assistance Plan

Qualifications

• At least 5 years of experience in Quality Assurance testing.
• Solid QA experience in understanding business concepts and integration.
• Experience with API testing and familiarity with UAT.

Responsibilities

• Review software requirements with cross-functional teams.
• Develop and maintain test cases as per requirements.
• Log defects and produce clear bug reports.

Skills

ISTQB certification

Quality Assurance mindset

Communication skills

Attention to detail

Self-motivated

Education

Three-year diploma / degree or equivalent

Tools

JIRA

XRay

SQL

Job description

Position Title : Quality Assurance Analyst

Salary Range : $58,558.16 - $64,361.22

Division : Digital and Innovation

Reports To : Manager,Quality Assurance

Location : Toronto, Yonge & Eglinton (Hybrid Work : 3 days in office)

TVO Media Education Group (TVO ) is a social impact organization devoted to inspiring learning that changes lives and enriches communities. We are an internationally recognized digital learning organization that strives to engage, inform and educate Ontarians of all ages.

A Culture of Inclusion and Belonging

We welcome the unique contribution that you will bring to TVO. We have a diverse workforce and are committed to building a culture within the workplace that brings out the best in everyone. As part of our strategic vision, we have adopted five core values; we embrace change, we value bold thinking, we thrive with diverse voices, we are better together, and we honour our commitments. These values anchor how we work and lay the foundation for a workplace that celebrates differences, encourages self-expression and empowers learning, which we know is a key component to our success.

Who We Are

TVO is an agency of the Ontario Ministry of Education. Through our brands, TVO Kids, TVO Today, TVO ILC and TVO Learn, we provide multi-platform educational programming; ground-breaking original documentaries; in-depth public affairs content; the largest online secondary school in Ontario; and award-winning digital-learning resources that support Ontario’s curriculum.

TVO is a registered charity funded primarily by the Province of Ontario and supported by thousands of sponsors and donors.

The opportunity

TVO is seeking a candidate with an ISTQB certification, a strong Quality Assurance mindset, and experience in both online learning and the software development lifecycle. This role is essential to ensuring the functionality and reliability of our digital products.

How you will make an impact

• Review software requirements with cross-functional Teams
• Follow established QA standards and practices in all aspects of QA testing lifecycle
• Apply various testing methodologies and techniques such as manual, automated, sanity, regression testing and end-to-end with a clear understanding of when, where and how to
• Work closely with Quality Assurance (QA) Manager and cross functional team members in the creation of test plans / test strategy
• Develop and maintain testcases as per requirements, execute and analyze test results, escalating issues to development teams as needed.
• Log defects and produce bug reports (Clear and concise bug reports) with attention to detail in identifying inconsistencies and usability issues
• Perform root-cause analysis / troubleshooting with the project team
• Participate in cross-functional team meetings, provide QA status updates, assessing go-live readiness and product release process
• Participate in project closure activities
• Provide on-going support for live applications
• Prioritize and manage own workload in order to deliver quality results and meet timelines
• Identify and support process improvements leading to higher quality standards

What you will bring to TVO

Three-year diploma / degree or equivalent from a recognized post-secondary institution

At least 5 years of experience in the Quality Assurance domain testing learning management or student record systems, websites, online games, web tools or mobile applications

Solid QA experience in understanding business concepts, systems integration, deployment verification, and being able to accurately define Test Plans, Test Cases and Test Strategy with a ' break the system ' mindset

Ability to execute test cases with a strong level of competency in various test environments and understand the purpose of the testing in the environment

Experience reviewing business, software requirements documents, documenting and logging defects

Knowledge and use of test management and defect tracking tools such as JIRA and XRay

Proven knowledge of Agile and Waterfall development methodologies

Basic SQL knowledge

Experience with API testing

Familiarity with UAT testing or training

Strong organization and prioritization skills, with a proven ability to work independently as well as in a team setting

Strong attention to detail, focus on accuracy and responsiveness, as well as end user impact

Self-motivated, quick learner, shows initiative and able to work with minimal supervision

Proven ability to focus on the Customer and Client experience

Strong overall communication skills both verbal and written

Experience with automated test development and execution is an asset

Demonstrates TVO's values of Excellence & Innovation, Ownership, Collaboration, Trust and Respect

TVO & YOU

We are a learning organization. Learning is at the core of everything we do. As part of this commitment, TVO invests in the learning goals of our employees and everyone at TVO commits to developing our own knowledge as well as elevating each other’s through peer-to-peer learning, workshops and lunch and learns. All employees have the option to join the Public Service Pension Plan right on day one and we offer an array of services through our Employee and Family Assistance Plan.

We would be thrilled to have you join us. We’re a tight-knit community – whether you’re a recent graduate or further along in your career, you will get to meet, work with, and be supported by talented and diverse colleagues at all levels. Maybe you’ll even get to meet Polkaroo!

Come build with us.

Find and follow us on : LinkedIn (@tvontario), and X (@TVO).

We invite you to submit your application by August 5, 2025 at 5 : 00 p.m. Not sure you have everything we’re asking for, but know you can make a big impact? Tell us your story and we will be happy to consider you.

Accommodations are available on request for candidates taking part in all aspects of the recruitment and selection process (e.g., including alternate formats of materials, accessible meeting rooms). If you are seeking accommodations during the application or interview process, please advise us as soon as possible so that appropriate arrangements can be made by sending your request [e-mail] .

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