Quality Assurance Analyst

Xerox AG; Toronto; On-site; CAD 41,000 - 84,000; Full time

Job summary

A leading technology firm in Toronto is looking for a Quality Assurance Analyst to manage quality assurance processes, analyze errors, and drive process improvements. The ideal candidate has a Bachelor's degree, 3+ years of relevant experience, and strong analytical skills. This position offers a competitive salary and a comprehensive benefits package.

Benefits

Medical benefits

Dental insurance

Paid Time Off

Retirement benefits

Qualifications

• Minimum of 3 years of experience as a Quality Assurance Analyst, preferably in the insurance industry.
• Proficiency in data analysis tools and techniques.
• Strong analytical and problem-solving skills.

Responsibilities

• Create a comprehensive Quality Assurance Program that will measure and report on the error rates.
• Ensure that a statistically based number of daily samples are taken from 'in Scope work processes'.
• Collaborate with stakeholders on process improvement initiatives.

Skills

Analytical skills

Communication

Problem-solving

Data analysis

Team collaboration

Education

Bachelor’s degree in Information Technology or related

Tools

Microsoft Excel

Microsoft PowerPoint

Microsoft Visio

Microsoft Project

Jira

Job description

Quality Assurance Analyst

General Information

Press space or enter keys to toggle section visibility

City

Toronto

State/Province

Ontario

Country

Canada

Department

QUALITY ASSURANCE

Date

Tuesday, August 26, 2025

Working time

Full-time

Ref#

20036269

Job Level

Individual Contributor

Job Type

Experienced

Job Field

QUALITY ASSURANCE

Seniority Level

Associate

Currency

CAD - Canada - CA

Annual Base Salary Minimum

41,760

Annual Base Salary Maximum

83,520

The salary range above represents the low and high end in the local currency of Xerox’s salary range for this position and is reflected in an annualized amount. Actual salaries will vary based on factors including, but not limited to, geographic location, market competition, and/or the successful applicant’s education, experience, knowledge, skills, and abilities. The range listed is just one component of Xerox’s total compensation package for employees. Employees are also afforded a comprehensive suite of benefits, that include medical, dental, life insurance, an Employee Assistance Program (EAP), Paid Time Off, holidays, disability, and retirement benefits, please visit Xerox Careers (https://www.xerox.com/en-us/jobs) . If you are not reviewing this job posting on our Xerox Careers page, we cannot guarantee the validity of this posting. For a list of our current openings, please visit Xerox Job Search (https://xerox.avature.net/en_US/careers) .

Description & Requirements

Press space or enter keys to toggle section visibility

About Xerox Holdings Corporation

For more than 100 years, Xerox has continually redefined the workplace experience. Harnessing our leadership position in office and production print technology, we’ve expanded into software and services to sustainably power the hybrid workplace of today and tomorrow. Today, Xerox is continuing its legacy of innovation to deliver client-centric and digitally-driven technology solutions and meet the needs of today’s global, distributed workforce. From the office to industrial environments, our differentiated business and technology offerings and financial services are essential workplace technology solutions that drive success for our clients. At Xerox, we make work, work. Learn more about us at www.xerox.com .

OVERVIEW:

We are seeking a skilled, experienced and detail-oriented Quality Assurance Analyst to join our team at our Scarborough, ON production site. The Quality Assurance Analyst will be responsible for analyzing work processes, creating, managing and executing a Quality Assurance Program that will provide visibility on quality (error rates, systemic issues) that arise from business-as-usual operations. The ideal candidate will possess strong analytical skills, excellent communication abilities, and have a deep understanding of Quality Assurance operations and a general knowledge of IT systems, especially in the insurance or financial services sectors.

PRIMARY RESPONSIBILITIES :

• Create a comprehensive Quality Assurance Program that will measure and report on the error rates of key business processes for a key insurance client in Canada. The goal of the program will be to achieve and exceed contracted Quality targets.

• Ensure that a statistically based number of daily samples are taken from “in Scope work processes” to calculate error rates, driving both trending as well as possible areas of improvement. Analyze the samples taken for errors, omissions and tabulate the results.

• Identify opportunities for process improvements and contribute to ongoing optimization efforts.

• Collaborate with stakeholders on process improvement initiatives (Operations, Technology, Solution Architects and Account Management) to improve the service and seek to create error proof processes over time.

• Consistently manage expectations and negotiate with stakeholders to determine the most accurate and appropriate definition of quality metrics and priorities.

• Chair Quality Assurance meetings, informal and formal review meetings and lead Quality Assurance presentations. Develop and document detailed Quality Assurance programs, processes, and methods for client presentation.

• Lead Quality testing, reporting on results, ensuring quality and adherence to the Quality Assurance requirements. Ensure testing meets or exceeds Quality Assurance requirements.

QUALIFICATIONS, SKILLSETS & ABILITIES :

• Bachelor’s degree in Information Technology, Quality Assurance, or related work experience

• Minimum of 3 years of experience as a Quality Assurance Analyst, preferably in the insurance industry. Experience in the banking industry will also be considered

• Strong analytical and problem-solving skills

• Proficiency in data analysis tools and techniques

• Proficiency with Software Platforms including Microsoft Excel, Microsoft PowerPoint, Microsoft Visio, Microsoft Project, Jira

• Excellent communication and interpersonal skills

• Ability to work collaboratively with cross-functional teams

• Experience with Quality Assurance process workflow and documentation tools

• Certification in a Quality Assurance role would be an asset

• Knowledge of Business Analyst and Project Management methodologies and tools

#LI-CB1

Xerox is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, sex, marital status, sexual orientation, physical or mental disability, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law. Learn more atwww.xerox.comand explore our commitment to diversity and inclusion: https://www.xerox.com/en-us/jobs/diversityPeople with disabilities who need a reasonable accommodation to apply or compete for employment with Xerox may request such accommodation(s) by sending an e-mail to [e-mail]. Be sure to include your name, the job you are interested in, and the accommodation you are seeking.