Quality Assurance Analyst

Co-operators; Calgary, Toronto; Hybrid; CAD 61,000 - 101,000; Full time

Benefits offered by this job

Competitive compensation

Benefits and pension

Paid time off

Development programs

Well-being support

Job summary

Sovereign Insurance, a subsidiary of The Co-operators, invites a Quality Assurance Analyst to join our IT-Solutions Delivery P/C team. In this role you will conduct QA testing on applications of small-to-medium complexity, ensuring end-user requirements are met and defects are resolved as the second level in the QA stream.

We seek a candidate with a degree in IT or CS and at least 3 years of relevant experience, familiar with testing tools, Guidewire, and WCAG 2.0 standards.

Qualifications

• Degree or diploma in Information Technology or Computer Science with at least 3 years' relevant QA experience.
• Understanding of business processes and their translation to systems.
• Experience with testing web applications and WCAG 2.0 standards is an asset.

Responsibilities

• Create test strategy for AMTB delivery backlog.
• Participate in the creation of test strategies for larger projects.
• Execute system testing according to plan.
• Coordinate and manage resolution of problems encountered in testing for small to medium size projects.
• Create and maintain test case documentation, recording problems encountered during testing.
• Conduct walk-throughs of testing documentation for small-to-medium projects.
• Perform workflow analysis of testing procedures and recommend quality improvements.

Skills

Quality assurance

Testing tools

Insurance knowledge

Business process understanding

Agile / QA processes

Education

Degree or diploma in Information Technology or Computer Science

Tools

Guidewire Suite

WCAG 2.0

Job description

Company: Sovereign Insurance
Department: IT-Solutions Delivery P/C
Employment Type: Regular Full-Time
Work Model: Hybrid (2 days in office)
Language: Bilingualism in English and French is an asset.

The Opportunity:

At Sovereign Insurance, a wholly owned subsidiary of The Co-operators General Insurance Company, we believe leadership is shaped by purpose, collaboration, and meaningful contribution. When you grow, we grow — your success crowns ours.

We value diverse perspectives, bold ideas, and people who lift others up. Here, your initiative matters, and your efforts help build the resilience of the Canadian businesses and communities we serve.

That shared commitment strengthens our culture and moves us forward — together. That’s the Crown Effect.

Our Information Technology team aspires to be a leader in applying technology to power business strategies. We connect concepts with solutions to create value and efficiencies for our clients, employees, and communities. Our success is driven by our skilled and diverse team who are passionate about excellence, innovation, and agility.

The Quality Assurance Analyst carries out established procedures to ensure programs/projects meet minimum company standards and end user requirements. The incumbent conducts thorough quality assurance tests on applications of small-to-medium complexity to ensure proper operation and freedom from defects. As the second level in the Quality Assurance job stream, the Quality Assurance Analyst is competent to work on most aspects of quality assurance testing but requires instruction and guidance in some areas.

How you will create impact:

Create test strategy for AMTB delivery backlog.

Participate in the creation of test strategies for larger projects.

Execute system testing according to plan.

Coordinate and manage resolution of problems encountered in testing for small to medium size projects, working with developers and analysts.

Create and maintain test case documentation, recording problems encountered during testing.

Conducting walk-throughs of testing documentation for small-to-medium projects.

Perform work-flow analysis of testing procedures and recommend quality improvements.

To join our team:

Degree or diploma in Information Technology or Computer Science, along with at least 3 years' relevant experience, or equivalent combination of education and experience.

Ability to understand business processes and their translation to systems applications.

Understanding of insurance principles and practices.

Proficient in use/understanding of testing tools and techniques.

Working experience in the Property & Casualty insurance industry including experience with the Guidewire suite of applications (PolicyCenter, BillingCenter, ClaimsCenter) is an asset.

Working quality assurance experience with web applications including WCAG 2.0 standards is an asset.

How you will succeed:

• You thrive on delivering our exceptional client experience through positive and engaging relationships; embracing accountability to achieve effective results.
• You ensure your day to day actions are in harmony with the company’s purpose, vision, and values even when challenged.
• You are open and adaptable to changing conditions with a natural curiosity to explore and try new approaches.
• You value cooperative and collaborative dialogue because diverse perspectives offer more creative and productive solutions.

What you need to know:

• You will be subject to a Background check as a condition of employment, in the event you are the successful candidate.
• This position will operate on a hybrid work posture which will require an in-office presence of at least twice a week.

What’s in it for you?

• Room to grow with confidence — build your career, contribute your ideas, and see the impact of your work.
• A culture that values you — inclusive, collaborative, and respectful, where different perspectives are encouraged and heard.
• Rewards that recognize you and the work you do - competitive salary and variable compensation, benefits and pension, paid time off, development and recognition programs.
• Support for your well-being — a holistic approach to physical, mental, social, and financial wellness.
• Pride in purpose — being part of a Canadian organization dedicated to protecting Canadian businesses and the communities they serve while giving back through volunteering, donations, and national initiatives that help build a more sustainable future.

Expected salary/hourly range $60,574- $100,956

The salary amount for the successful candidate is determined by Sovereign in its discretion and will vary depending on several criteria including but not limited to: local market conditions, geography and relevant job-related factors such as knowledge, skills, qualification, experience and education.

Employees may also have the opportunity to participate in incentive programs and earn additional compensation tied to individual and/or business performance, or other business metrics.