Quality Assurance Administrator — Containment, Credits & NCRs

Kelly Services (Canada), Ltd.; Burlington; On-site; CAD 49,593 - 50,971; Full time

Job summary

A recruitment agency in Canada is seeking a Quality Assurance Administrator in Burlington, ON. The role involves recording customer complaints, assisting with product containment, and managing non‑conformance reports. Candidates should have a High School Diploma and 3 to 10+ years of relevant experience. A college diploma in Quality or a related field is a bonus. This position offers a pay range of CA$36.00/hr to CA$37.00/hr.

Qualifications

• 3–10+ years of relevant experience in quality, manufacturing, engineering, or audit support.

Responsibilities

• Record customer complaints in internal systems.
• Assist with product containment and follow‑up actions.
• Coordinate with Warranty/Service teams for inspections.
• Work with Sales on issuing credits or replacement orders when needed.
• Help prepare shipping documents and perform basic product checks.
• Help manage product and process non‑conformance reports.
• Perform basic material checks and help quarantine or tag suspect products.

Skills

Record customer complaints

Assist with product containment

Coordinate inspections

Issue credits or replacement orders

Prepare shipping documents

Manage non‑conformance reports

Perform basic material checks

Education

High School Diploma

College diploma/degree in Quality or related field

Job description

A recruitment agency in Canada is seeking a Quality Assurance Administrator in Burlington, ON. The role involves recording customer complaints, assisting with product containment, and managing non‑conformance reports. Candidates should have a High School Diploma and 3 to 10+ years of relevant experience. A college diploma in Quality or a related field is a bonus. This position offers a pay range of CA$36.00/hr to CA$37.00/hr.