Quality Assurance

White Spot; Canada; On-site; CAD 60,000 - 80,000; Full time

Job summary

A leading quality assurance company is seeking a Quality Assurance Specialist to join their team. You will be responsible for analyzing project KPIs, providing training, and ensuring operational excellence. The ideal candidate has 2-3 years of experience in a related role and strong communication skills. This remote position supports the Prairies region, with travel to branch locations required. Competitive salary and benefits package included.

Benefits

Competitive salary

Exceptional health plan

Professional development opportunities

Employee assistance program

Qualifications

• 2-3 years of experience in a quality assurance, operational, or training-related role.
• Self-motivated with strong organizational abilities.
• Comfortable with multi-tasking and deadlines.

Responsibilities

• Work closely with the Director of Operations to ensure standards are met.
• Provide on-site training and track performance.
• Audit and analyze project KPIs and client service metrics.

Skills

Strong communication skills

Organizational abilities

Problem-solving abilities

Ability to lead and train others

Tools

Xactimate

XactAnalysis

Microsoft Office

Job description

Are you passionate about quality, process improvement, and empowering teams to deliver their best work? First Onsite is looking for aQuality Assurance Specialistwho's ready to roll up their sleeves and work directly with Project and File Managers to strengthen our performance across Canada. This is your chance to step into a role where your insights and leadership directly shape customer satisfaction and operational excellence.

Our Quality Assurance Specialist earns a competitive wage based on experience. We offer an exceptional extended health plan including medical, dental, and vision. Our benefits package includes an employee assistance program, educational assistance, professional development opportunities, internal growth potential, national career mobility, and a healthy work-life balance. If you're ready to raise the bar-apply today!

A DAY IN THE LIFE OF A QUALITY ASSURANCE SPECIALIST

In this role, you're the go-to expert on project KPIs and client service metrics. You'll work closely with the Director of Operations to ensure branches are meeting expectations-providing on-site training, tracking performance, and identifying areas for improvement. You'll perform audits, analyze scorecards, and recommend actionable solutions. From data to dialogue, your work helps ensure we're consistently delivering excellence on every file. This is a remote role supporting the Prairies region, with some travel to branch locations required.

QUALIFICATIONS

• 2-3 years of experience in a quality assurance, operational, or training-related role
• Strong communication skills with the ability to lead, train, and influence others
• Proficient with Xactimate, XactAnalysis, and Microsoft Office (Excel, Word, Outlook)
• Self-motivated with strong organizational and problem-solving abilities
• Comfortable with multi-tasking, deadlines, and traveling to branch locations

ARE YOU READY TO JOIN OUR TEAM?

If you're excited about making a real impact on quality and performance-and doing it with a company that values your expertise-we'd love to hear from you. Complete our quick 3-minute, mobile-friendly application today!