Quality and Patient Safety Leader

SHN Scarborough Health Network; Toronto; On-site; CAD 73,000 - 85,000; Full time

Benefits offered by this job

Pension plan

Health benefits

Tuition assistance

Employee discounts

Job summary

Scarborough Health Network is seeking a Quality and Patient Safety Leader to advance a culture of quality across the organization. You will lead quality improvement initiatives, support patient safety reviews, and drive system-wide efforts using evidence-based methodologies to improve outcomes and reliability across SHN’s sites and programs.

The role requires an advanced degree in health or engineering disciplines, Lean Six Sigma or related certifications, and strong analytical, coaching, and

Qualifications

• University Degree or equivalent in Engineering or Health Disciplines.
• Master’s Degree or equivalent in Industrial Engineering, Business Administration or Healthcare Administration preferred.
• Health professional regulatory body registration in good standing preferred.
• Certifications such as Lean Six Sigma Black Belt (LSSBB), PMP, CPHQ preferred.
• Minimum 1 year experience in patient safety, risk management, incident investigation and analysis, and project management.

Responsibilities

• Develop quality and patient safety strategies with clinical teams and leaders.
• Monitor patient safety incidents and analyze trends to drive improvements.
• Lead quality Improvement projects through lifecycle and map processes to identify gaps.
• Support data collection, analysis, and reporting of quality and safety indicators.
• Deliver education, coaching, and capacity-building in quality and patient safety.
• Collaborate with Enterprise Analytics, Risk Management and other areas.

Skills

Problem solving

Analytical skills

Communication skills

Coaching and training

Organizational skills

Education

University degree

Master’s degree preferred

Tools

Microsoft Word

Excel

PowerPoint

Project

Visio

Outlook

Healthcare software

Job description

Job Number: JR107583 Job Title: Quality and Patient Safety Leader Union: Union: Job Category: Professional Hospital Location: Centenary Site Job Type: Temporary (Fixed Term), Full time Contract Duration: 12 months Number of Positions: 1 Minimum - Maximum Hourly Rate: $52.97 - $61.407 Hours: Days

Across our three hospitals and eight satellite sites, Scarborough Health Network (SHN) is shaping the future of care. Our many programs and services are designed around the needs of one of Canada’s most vibrant and diverse communities. We are home to North America’s largest nephrology program, as well as the designated cardiac care and spine centre for Scarborough and surrounding communities to the east. We are proud to be a community-affiliated teaching site for the University of Toronto and partner with a number of other universities and colleges, helping to train the next generation of health care professionals. SHN is the recipient of the 2021 Excellence in Diversity and Inclusion Award, from the Canadian College of Health Leaders, for our leading edge work on Communities of Inclusion, Inclusion Calendar, Health Equity Certificate Program and much more. We are also proud to be named Canada’s Most Admired Corporate Cultures for 2023 - 2025 and Greater Toronto's Top Employers for 2026. Learn more at shn.ca

Position Overview

Reporting to the Manager, Quality and Patient Safety, the Quality and Patient Safety Leader (QPSL) will use quality and patient safety measures and key performance indicators, aligned with the organization’s goals to support continuous quality improvement, improve outcomes, and evaluate performance using innovative solutions based on quality standards and best practices. The Quality and Patient Safety Leader advances a culture of quality, patient safety, and continuous improvement across the organization. This role leads and supports quality improvement initiatives, patient safety reviews, and system-wide improvement efforts to enhance patient outcomes and organizational performance. Using evidence-based quality improvement, patient safety, and risk management methodologies, the Quality and Patient Safety Leader facilitates investigations, drives corrective actions, and supports sustainable change. Through performance measurement, data analysis, accreditation activities, and quality improvement planning, this role contributes to achieving organizational quality goals and advancing high reliability practices. We are seeking a highly organized, innovative, passionate and results-oriented professional to join our team as we support SHN's strategic priority of keeping quality and patient safety at the core of everything we do. The incumbent will engage in ethical conduct and strive to understand and appreciate the diversity of our patient population and workforce.

Responsibilities

• Works proactively with clinical teams and leaders to develop quality and patient safety strategies for patient safety issues, address risks, and mitigate injury/harm to patients
• Monitors patient safety incidents through the electronic incident reporting system, which include the 24-hour critical incident review/notification process, patient safety walkabouts/rounding; includes analyzing trends and implementing evidence-based approaches to improving patient safety
• Supports the preparation/facilitation or at times, leads quality of care reviews (also under the Quality of Care Information Protection Act as required) with relevant programs to discuss system-level processes related to care delivery, determine root cause of incidents and gather recommendations for future actions to prevent re-occurrence.
• Lead, design, implement, test, and monitor QI projects throughout the project lifecycle, including but not limited to root cause analyses, analyzing of current state assessments and gaps, mapping processes and workflows to identify improvement opportunities, and recommending innovative strategies to improve outcomes.
• Support data collection and analysis, and prepare regular and timely reports related to Quality and Patient Safety indicators as required
• Provides expert-level leadership in patient safety and quality improvement (QI) by designing and delivering education, coaching, and capacity-building initiatives.
• Collaborate with programs and other corporate support areas such as Enterprise Analytics, Risk Management and Professional Practice etc.
• Support the orientation of new staff on quality and patient safety
• Support the annual Quality Improvement Plan, Quality and Patient Safety Plan, Accreditation action plans as well as Corporate and Program Scorecards and Goals and Objectives
• Develop policies, procedures, and reports pertaining to Quality and Safety

Requirements

• University Degree or equivalent in Engineering or Health Disciplines
• Master’s Degree or equivalent in Industrial Engineering, Business Administration or Healthcare Administration preferred
• Current health professional regulatory body registration in good standing preferred
• Certification in the following: Lean Six Sigma Black Belt (LSSBB), Project Management Professional (PMP), Quality Improvement Certified Profession in Healthcare Quality (CPHQ), Patient Safety Trainer, Critical Incident Analysis and Patient Safety from an applicable program, (e.g. Ontario Health Association or Canadian Patient Safety Institute) preferred.
• Minimum (1) year experience in patient safety, risk management, incident investigation and analysis, and project management
• Advanced problem-solving and analytical skills (including qualitative and quantitative analysis), with process driven mentality
• Solid communication (both written and oral) and facilitation skills, with confidence and ability to provide coaching
• Excellent critical thinking skills with a strong attention to detail
• Excellent stakeholder management skills, interpersonal skills, and demonstrated ability to be consultative
• Flexible and responsive in a complex and dynamic environment
• Exceptional organization & time management skills, must be able to work and perform duties with little or no supervision and be able to work under pressure to meet deadlines
• Expert computer skills including Microsoft Word, Excel, PowerPoint, Project, Visio, and Outlook
• Proficiency with healthcare-related software (e.g. incident reporting system, electronic medical records)
• Demonstrates a commitment to customer service when dealing with patients, colleagues, volunteers and other members of the community and public
• Demonstrates values consistent with SHN's Code of Conduct and is committed to fostering a healthy and positive work environment in accordance with Health & Safety policy and legislation
• Demonstrates an understanding of and commitment to SHN's comprehensive safety programs and practices including staff safety, patient safety, and environmental safety and participates in regular in-service education in this area
• Demonstrates excellent work performance and attendance record

Assets

• 5+ years of quality improvement experience, experience in a healthcare environment
• Certified Profession in Healthcare Quality (CPHQ)
• Experience maintaining and updating policies, procedures and standard work documents

Accommodation and Diversity Statement

Scarborough Health Network (SHN) embraces and celebrates our community’s unique multicultural heritage and diversity. SHN is an equal opportunity employer, dedicated to a culture of inclusiveness and diversity reflecting our diverse patients, staff and community alike. We are committed to fostering an environment of equity and inclusivity where every person can work and receive care safely, openly and honestly. All qualified applicants will receive consideration for employment without regard to race, colour, religion, gender, gender identity or expression, sexual orientation, nation of origin, genetics, disability, age, veteran status, marital or family status, belief system, or other factors related to one’s personal identity and/or values. We are committed to providing barrier-free and accessible employment practices in compliance with the Accessibility for Ontarians with Disabilities Act (AODA). Should you require accommodation through any stage of the recruitment process, please make them known when contacted and we will work with you to meet your needs.

We are proud to be an inclusive, equitable and accessible workplace, where everyone feels valued, respected, supported, and has a rich sense of belonging through our organizational drive to build and sustain an exceptional work environment where healthcare professionals can flourish both personally and professionally. SHN is proud to be named one of Greater Toronto’s Top 2026 Employers by Mediacorp Canada Inc., the organization behind the prestigious Canada’s Top 100 Employers project. This honour celebrates organizations that create exceptional workplaces, and we are thrilled to be among them. We are a culture that empowers and inspires. This means everyone feels welcomed, respected, supported and valued and able to fully participate in the workplace. We are doing this through by creating awareness, providing education resources, empowering staff-led Communities of Inclusion, and providing growth and career opportunities. We are proud to offer mentorship programs to encourage collaboration and to support international employees, and our EnRoute training and career advancement programs designed to provide hands‑on experience to fast‑track certifications and placements in different care units. We are always in search of individuals with unique strengths to enhance the world‑class care we provide to our patients within a welcoming environment. Experience what makes us one of Greater Toronto’s Top Employers and an affiliated teaching hospital of the University of Toronto.

Benefits

• Defined Benefit pension plan through the Healthcare of Ontario Pension Plan
• Comprehensive insured benefits package including health and dental benefits
• New Graduate Initiative Enroute Program
• Critical Care Sponsorship Program
• Employee Discount and Incentive Programs
• Employee and Family Assistance Program (EFAP), along with other comprehensive wellness offerings, including our Spiritual Care team of registered psychotherapists for spiritual, religious or emotional care; mental health supports; and on-site wellness rounding
• Recognition events
• Leadership Development and Learning Programs
• Tuition Assistance Program

We are proud to be an inclusive, equitable and accessible workplace, where everyone feels valued, respected, supported, and has a rich sense of belonging through our organizational drive to build and sustain an exceptional work environment where healthcare professionals can flourish both personally and professionally.