Quality and Patient Safety Assistant

Humber-River-Health; Toronto; On-site; CAD 41,000 - 51,000; Full time

Job summary

Humber River Health in Toronto is seeking a Quality & Patient Safety Assistant to join the Quality & Patient Safety Team on a temporary full-time basis. The role focuses on coordinating quality initiatives, collecting data, and supporting safety programs to improve patient experience.

Excellent MS Office and data-analysis skills, teamwork, and strong communication are essential. The position involves days with occasional evenings/weekends, within a diverse, inclusive workplace.

Qualifications

• Diploma in business, healthcare or related field required.
• Demonstrated expertise in MS Office (Outlook, Word, Excel, PowerPoint, Access).
• Database knowledge and administration; user experience design.
• Statistical analysis skills; experience with survey management.
• Excellent communication, critical thinking and interpersonal skills.
• Ability to work independently and as part of a team; multitask in fast-paced settings.

Responsibilities

• Coordinate quality and patient safety initiatives by researching, gathering and preparing information into a database/spreadsheet and liaising with stakeholders.
• Gather and prepare quality and patient safety data and unit management reports for executive review.
• Configure and manage user permissions for quality & patient safety databases.
• Provide support by answering technical questions on databases and information sources.
• Assist departments with quality initiatives by data gathering and analysis.
• Coordinate administrative activities for the Post Discharge Call Centre (PDCC) and supervise 3–6 team members.
• Support callers and respond to web inquiries and in-person consults from patients and families.
• Other duties as assigned.

Skills

MS Office

Database knowledge

Statistics & survey analysis

Problem solving

Interpersonal skills

Multitasking

Communication

Attendance/ reliability

Equity & inclusion awareness

Education

Diploma in business or healthcare

Tools

MS Office Suite

Job description

Position Profile

Humber River Health. Lighting New Ways In Healthcare.

Since opening our doors in 2015 as North America’s first fully digital hospital, we remain unwavering in our belief that we can change the hospital where we work, the community where we live, and the world of healthcare beyond our borders. Serving a community of 850,000 residents in North West Toronto, Equity Inclusivity and active participation in the North West Toronto Ontario Health Team are key initiatives important to our Team. At Humber River Health, we use a custom combination of technology and clinical expertise to rebuild elements of care. We make technology work for staff and physicians; giving them more time to spend with patients, to eliminate inefficiencies, and to reduce the chance of errors. Humber River Health is formally affiliated with both the University of Toronto and Queen’s University and committed to becoming a community academic hospital. Clinical Excellence, Optimizing Care through Technology and Community Connection frame our Research Strategy.

At Humber River Health, we’re not hoping for a renaissance, we are making it happen. As part of our dynamic team, you can lead the way, as we continue our journey towards high reliability care!

Right now we’re looking for an Quality & Patient Safety Assistant to join our Quality & Patient Safety Team.

Employment Status: Temporary Full-TimeDuration:6 Months

Reporting Relationship: Director, Quality & Patient Safety

Location: Humber River Health – Wilson Site

Hours of work: Days, occasional evenings/weekends

Union: Non-Union

Hourly Rate Range: $29.799 - $37.272

Responsibilities:

• Coordinate quality and patient safety initiatives (e.g. patient experience, quality, patient safety, etc.) by researching, gathering, and preparing information including documentation into a database/spreadsheet and working with internal and external stakeholders
• Gather and prepare quality and patient safety data and unit management reports for Executive and Unit management review (e.g. patient satisfaction and experience; post discharge patient feedback, safety and patient relations safety trends)
• Configure and manage user permissions for quality & patient safety databases/information sources
• Provide support by answering technical questions on respective quality & patient safety databases/information
• Assist Hospital departments with quality and patient safety initiatives (e.g. Best Practice Spotlight Organization) by gathering and analyzing data and information
• Coordinate quality assurance and administrative activities for the Post Discharge Call Centre (PDCC) (e.g. 3-6 team members).
• Provide ad hoc support to the unit by answering intake calls, web inquiry and in person consults from patients and families.
• Other duties as assigned.

Qualifications:

• Diploma in business, healthcare or related field required.
• Demonstrated expertise in MS Office (Outlook, Word, Excel, PowerPoint, Access, etc.)
• Database knowledge and administration User experience design
• Statistical analysis skillsExperience in survey management and administration
• Problem solving, tact and diplomacy, interpersonal, customer service, time management, relationship building, organizational, critical thinking.
• Ability to work independently and collaboratively within a team
• Ability to multitask in a fast paced environment
• Excellent customer service, time management, communication, attention to detail, relationship management, critical evaluation, interpersonal
• Excellent communication and interpersonal skills
• Proven problem solving skills
• Ability to handle sensitive and confidential issues/information in a professional manner
• Excellent attendance record
• An understanding of equity, diversity, and inclusion principles as they relate to health practices is an asset. Humber River Health values lived and learned experiences in addressing systemic barriers and advancing inclusive practices.

Why choose Humber River Health?

At Humber River Health, our staff, physicians, and volunteers are lighting new ways in healthcare. We are proud to be recognized as a part of Greater Toronto’s Top Employers by Mediacorp Canada Inc. We support employees by providing evidence-based leadership and cultivating a culture that consistently wows with our unwavering commitment to Staff, Physician and Volunteer engagement. We are a member of the Toronto Academic Health Science Network (TAHSN) and are deeply involved in research and academic collaboration. We are dedicated to high-quality patient care and demonstrate our values of compassion, professionalism, and respect.

Humber River Health is committed to creating an inclusive, equitable and accessible workplace that reflects the diversity of our communities. Guided by our strategic direction to embed equity, diversity and inclusion in everything we do – and to address systemic barriers – we foster a culture where everyone feels respected, valued and empowered to contribute.

We welcome applications from individuals of all equity-deserving groups, including Indigenous peoples, racialized communities, persons living with disabilities, women, 2SLGBTQ+ individuals and seniors. We recognize that diverse identities and perspectives strengthen our ability to deliver safe, innovative and compassionate care.

As an equal opportunity employer, Humber River Health complies with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act. We do not discriminate on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, creed, sex, sexual orientation, gender identity or expression, age, marital status, family status, disability, or any other protected ground.

Accommodations are available throughout the recruitment process and employment. Please contact our recruitment team to discuss your needs confidentially.

This position is being posted in response to an existing vacancy at Humber River Health.