Quality Analyst Technician- AV

Apex Systems; Toronto; On-site; CAD 60,000 - 80,000; Full time

Job summary

A leading IT service provider is seeking a Quality Analyst Technician in Toronto to perform QA testing on audio visual systems. The ideal candidate will have 1–3 years of experience, be knowledgeable in Crestron and QSYS technologies, and ensure proper integration with Microsoft Teams. Join us to enhance system performance and support AV deployments.

Benefits

Comprehensive benefits

Training and development opportunities

Qualifications

• 1–3 years of hands-on experience with AV technologies and systems.
• Proven experience with Crestron, QSYS, SurfaceHubs, Dante, and Biamp.
• Familiarity with network technologies including Wi-Fi and security.

Responsibilities

• Perform QA/QC testing on AV systems.
• Test and troubleshoot conference room cameras for performance.
• Ensure seamless integration of Microsoft Teams with AV systems.

Skills

AV technologies experience

Troubleshooting skills

Knowledge of Microsoft Teams

Tools

Crestron

QSYS

SurfaceHubs

Dante

Biamp

Job description

Job# : 2076792

Job Description :

Quality Analyst Technician – Audio Visual (AV) Systems

Apex Systems is a global IT services provider with an opening for a Quality Analyst Technician at our client, a top Canadian Bank.

Client : A top Canadian Bank

Terms : 6 months, with possibility to extend

Location : Onsite - Downtown

Application Process : Please apply via the medium on which you see this posting. If you encounter technical difficulties submitting your resume, send a Word version to [contact email]. Reference: Quality Analyst Technician.

Key Responsibilities :

• Perform QA/QC testing on AV systems including Crestron, Flex / MTR(s), SurfaceHubs, Dante, Biamp, QSYS, and related technologies.
• Test and troubleshoot conference room cameras (Poly, PTZ, OneBeyond, QSYS, Huddly, Logi) for performance, alignment, and integration.
• Ensure seamless integration of Microsoft Teams and Office 365 with AV systems.
• Conduct network compatibility testing (Wi-Fi, PoE, firewall/security) and validate data flow, latency, and connection stability.
• Use QSYS for operational testing, configuration, and performance verification.
• Collaborate with engineering and IT teams to resolve integration issues and optimize AV performance.
• Document test results, issues, and resolutions clearly and consistently.
• Support AV system deployment and provide technical guidance during troubleshooting.
• Apply QA/QC best practices to meet reliability, safety, and performance standards.

Required Qualifications :

• 1–3 years of hands-on experience with AV technologies and systems.
• Proven experience with Crestron, QSYS, SurfaceHubs, Dante, Biamp, and related platforms.
• Strong understanding of Microsoft Teams, Office 365, and UC technologies.
• Experience with conference room AV setups and camera systems.
• Familiarity with network technologies including Wi-Fi, PoE, and security applications.
• Ability to troubleshoot and resolve AV system issues.
• Self-motivated, adaptable, capable of working in fast-paced environments.

Preferred Qualifications :

• Operational experience with QSYS in live environments.
• Exposure to trade floor AV systems, IPT, and digital delay technologies.
• Industry certification such as AQAV9000 or equivalent is a plus.

Candidate Profile :

• Deep expertise in Crestron and QSYS, with lead-level preferred.
• Strong QA/QC and AV troubleshooting experience.
• Ability to work independently and collaboratively across engineering and IT teams.

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EEO Employer

Apex is an Equal Employment Opportunity / Affirmative Action Employer. All qualified applicants will receive consideration without regard to race, color, religion, sex, age, sexual orientation, gender identity, national origin, disability, or protected veteran status. We consider qualified applicants with criminal histories in accordance with applicable law. For accommodations during the application process, contact our Employee Services Department at [contact info].

Apex Systems does not discriminate based on various protected characteristics and is committed to diversity and inclusion. We offer comprehensive benefits, training, certifications, and development opportunities to our employees.