Quality Analyst Technician

Apex Systems; Toronto; On-site; CAD 60,000 - 90,000; Full time

Job summary

A global IT services provider is seeking a Quality Analyst Technician to support a top Canadian Bank. You will perform QA testing on AV systems and troubleshoot cameras while ensuring seamless integration with Microsoft Teams. Ideal candidates have 1-3 years of AV technologies experience, including familiarity with Crestron and QSYS. Position is onsite in Downtown Toronto with a 6-month term.

Qualifications

• 1-3 years of hands-on experience in AV technologies and systems.
• Proven experience with Crestron, QSYS, SurfaceHubs, Dante, and Biamp.
• Strong understanding of Microsoft Teams and Office 365.
• Experience working with conference room AV setups and camera systems.
• Familiarity with network technologies including Wi‑Fi, PoE, and firewall/security.
• Demonstrated ability to troubleshoot and resolve AV system issues.
• Self-motivated, adaptable, and able to work in fast-paced, ad hoc environments.

Responsibilities

• Perform QA/QC testing on AV systems.
• Test and troubleshoot conference room cameras.
• Ensure integration of Microsoft Teams with AV systems.
• Conduct network compatibility testing (Wi‑Fi, PoE, firewall/security) and validate data flow, latency, and connection stability.
• Use QSYS for operational testing, configuration, and performance verification.
• Collaborate with engineering and IT teams to resolve integration issues and optimize AV performance.
• Document test results, issues, and resolutions in a clear and repeatable format.
• Support AV system deployment and provide technical guidance during troubleshooting phases.
• Apply QA/QC best practices to ensure reliability, safety, and performance standards are met.

Skills

AV technologies and systems

Crestron

QSYS

Microsoft Teams

Office 365

network technologies

Microsoft Teams

Office 365

UC technologies

Conference room AV

Camera systems

Wi-Fi

PoE

Firewall security

Troubleshooting

QA/QC

Tools

SurfaceHubs

Dante

Biamp

Poly cameras

Huddly

OneBeyond

Job description

Quality Analyst Technician – Audio Visual (AV) Systems

Apex Systems is a global IT services provider and our staffing practice has an opening for a Quality Analyst Technician to place at our client, a top Canadian Bank.

Client: A top Canadian Bank

Terms: 6 months, with possibility to extend

Location: Onsite - Downtown

Application Process: It is best to apply via the medium on which you are seeing this posting. If you encounter technical difficulties submitting your resume, please send a Word version of your resume to [e-mail]. Please reference Quality Analyst Technician

Key Responsibilities

• Perform QA/QC testing on AV systems including Crestron, Flex/MTR(s), SurfaceHubs, Dante, Biamp, QSYS, and related technologies.
• Test and troubleshoot conference room cameras (Poly, PTZ, OneBeyond, QSYS, Huddly, Logi) for performance, alignment, and integration.
• Ensure seamless integration of Microsoft Teams and Office 365 with AV systems.
• Conduct network compatibility testing (Wi‑Fi, PoE, firewall/security) and validate data flow, latency, and connection stability.
• Use QSYS for operational testing, configuration, and performance verification.
• Collaborate with engineering and IT teams to resolve integration issues and optimize AV performance.
• Document test results, issues, and resolutions in a clear and repeatable format.
• Support AV system deployment and provide technical guidance during troubleshooting phases.
• Apply QA/QC best practices to ensure reliability, safety, and performance standards are met.

Required Qualifications

• 1–3 years of hands‑on experience in AV technologies and systems.
• Proven experience with Crestron, QSYS, SurfaceHubs, Dante, Biamp, and related platforms.
• Strong understanding of Microsoft Teams, Office 365, and UC technologies.
• Experience working with conference room AV setups and camera systems.
• Familiarity with network technologies including Wi‑Fi, PoE, and firewall/security applications.
• Demonstrated ability to troubleshoot and resolve AV system issues.
• Self‑motivated, adaptable, and capable of working in fast‑paced, ad hoc environments.

Preferred Qualifications

• Operational experience with QSYS in live environments.
• Exposure to trade floor AV systems, IPT, and digital delay technologies.
• Industry certification such as AQAV9000 or equivalent is a plus.

Snapshot of Ideal Candidates

• 1–2 candidates with deep expertise in Crestron and QSYS (Lead‑level preferred).
• All candidates must have strong QA/QC and AV troubleshooting experience.
• Comfortable working independently and collaboratively across engineering and IT teams.

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EEO Employer

Apex is an Equal Employment Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department at [e-mail] or 844-463-6178.