Quality Analyst

Adecco Canada; Moncton; Remote; CAD 60,000 - 80,000; Full time

Job summary

A staffing agency is seeking a Bilingual (Dutch / English) Quality Analyst to join a world-class class action administration firm. This remote role requires a detail-oriented professional with strong coaching skills to monitor service quality and deliver training in a virtual environment. The ideal applicant has 3-5 years of experience in customer service or QA roles and is passionate about improving team performance.

Benefits

Paid weekly accurate and on time

Strong health and safety programs

Medical and dental benefits once qualified

Free training programs

New and quicker onboarding process

Qualifications

• Must be legally eligible to work in Canada.
• 3-5 years of customer service or contact center experience, including QA or training functions.
• High attention to detail with strong organizational and documentation skills.

Responsibilities

• Monitor and evaluate customer interactions to ensure adherence to quality standards.
• Provide coaching and feedback to contact center agents.
• Develop and deliver training sessions for new hires.
• Support the creation and continuous improvement of training materials.

Skills

Bilingualism in Dutch and English

Coaching skills

Attention to detail

Communication skills

Organizational skills

Job description

Are you fluent in both Dutch and English, with a sharp eye for detail and a passion for coaching others?

Adecco is currently hiring for a Bilingual (Dutch / English) Quality Analyst to join the team of a world-class class action administration firm. This is a remote position, offering the flexibility to work from anywhere in Canada.

We're looking for a quality-driven professional who thrives in a virtual environment, excels at identifying process improvements, and can deliver impactful training and coaching. You'll play a key role in ensuring contact center performance and compliance through QA evaluations, training delivery, and continuous feedback.

If you're fluent in both Dutch and English, detail-oriented, and passionate about coaching others to deliver exceptional service, we'd love to hear from you!

• Bilingualism in Dutch and English is mandatory
• Pay rate : $29.00 / hour.
• Location : Remote- anywhere in Canada
• Availability Required : 3 : 00am - 11 : 00am EST
• Job type : Temporary | full-time

Here's why you should apply :

Paid weekly accurate and on time

Strong health and safety programs

Medical and dental benefits once qualified

Free training programs

New and quicker onboarding process

Responsibilities :

Monitor and evaluate customer interactions to ensure adherence to quality standards and procedures

Provide coaching and feedback to contact center agents to improve service delivery and accuracy

Identify performance trends and areas for improvement

Develop and deliver training sessions for new hires and upskilling existing team members

Support the creation and continuous improvement of training materials and QA evaluation forms

Collaborate with leadership to enhance team performance and customer experience

Maintain documentation of quality scores and training activities

Participate in regular calibration sessions to ensure scoring consistency

Assist with reporting and insights that support operational decision-making

Requirements :

Must be legally eligible to work in Canada

Must be Bilingual - Dutch / English in both verbal and written communication

Applicants must be available to work an overnight / early morning shift, starting at 3 AM and concluding at 11 AM

3-5 years of customer service or contact center experience, including QA or training functions

Exceptional communication and coaching skills

High attention to detail with strong organizational and documentation skills

Proficient in computer systems and quality monitoring tools

Ability to work independently and prioritize in a fast-paced virtual setting

Comfortable giving constructive feedback and managing performance expectations

Apply now to this Bilingual (Dutch / English) Quality Analyst job for immediate employment consideration and an Adecco Recruiter will be in touch with you soon, if you qualify for this role!

CARP6653