QSR Management Leader (Product Integrity) / Responsable gestion QSR (Intégrité du produit)

Airbus; Montreal , Mirabel; On-site; CAD 90,000 - 120,000; Full time

Benefits offered by this job

Profit sharing

Employee stock purchase plan

Health insurance

Upskilling opportunities

Job summary

Airbus is hiring a QSR Management Leader for the A220 Quality Programme based in Mirabel, QC. You will drive quality issue resolution, manage complex non-conformities, and collaborate with procurement, engineering, and customer services to safeguard airworthiness.

The role emphasizes cross-functional leadership, risk management and data-driven action plans, with strong emphasis on bilingual communication in French and English.

Qualifications

• Bachelor's degree in management or engineering is required or equivalent experience.
• Strong analytical, planning and problem-solving skills are essential.
• Excellent teamwork and communication abilities are needed to collaborate across functions.
• Strong organizational and time-management skills, with ability to work autonomously.

Responsibilities

• Track end-to-end QSR topics from procurement to engineering and airworthiness.
• Manage notices, industrial impacts, and in-service issues within A220 manufacturing and design system.
• Launch corrective actions for QSRs related to late non-quality declarations from suppliers or Airbus Canada.
• Coordinate with Procurement Operations, Quality Operations and Customer Services; participate in weekly meetings.
• Provide regular performance dashboards with KPIs for tracking actions and process compliance.
• Identify root causes in technical meetings and feed back into corrective actions.

Skills

Analytical skills

Planning

Problem solving

Teamwork

Autonomy

Time management

Communication

Education

Bachelor's degree in management or engineering

Tools

Google Sheets

Google Slides

Microsoft Project

Job description

Do you have experience in Quality, have you worked in an industrial and/or aerospace manufacturing and would you like to progress and develop new skills? Then this job is for you!

The A220 commercial aircraft Quality is looking for QSR Management Leader to join our Quality Programme team based in Mirabel (Québec, Canada).

You will be part of a Product Integrity team to carry out a contingency plan for non-conformities declared late by our assembly lines in Mirabel, Mobile and/or our suppliers in order to ensure the integrity of the product.

The team organization is established to promote cross-collaboration autonomously, supporting each other and learning collectively.

Your role as QSR Management Leader will be to deal with quality escapes on the A220 (generally linked to complex problems on any part of the aircraft) and ensure their proper management and their resolution.

Your working environment:

The A220 commercial aircraft Programme is headquartered in Mirabel, near Montreal, where operations include Programme management, engineering, customer support and services, and the main Final Assembly Line. We make it fly in Québec!

How we care for you:

• Financial rewards : Attractive salary, agreements on success and profit sharing schemes, employee savings plan abounded by Airbus and employee stock purchase plan on a voluntary basis.
• Work / Life Balance: Extra days-off for special occasions, holiday transfer option, a Staff council offering many social, cultural and sport activities and other services.
• Wellbeing / Health: Complementary health insurance coverage (disability, invalidity, death). Depending on the site: health services center, concierge services, gym, carpooling application.
• Individual development: Great upskilling opportunities and development prospects with unlimited access to +10.000 e-learning courses to develop your employability, certifications, expert career path, accelerated development programmes, national and international mobility.

Your Challenges:

• Track E2E QSR (Quality Survey Report) topics from procurement/plants to engineering, the FAL organization, and airworthiness for potential in-service actions;
• Manage NoEs (Notice of Escape), ICBs (Inflow Control Board), industrial impacts, and in-service issues within the A220 manufacturing and design system;
• Be responsible for launching corrective actions for QSRs related to late non-quality declarations from suppliers or Airbus Canada;
• Strengthen links with Procurement Operations, Quality Operations, and Customer Services organizations, and participate in weekly meetings with procurement, customer service, production, program, and engineering representatives to update actions and share information;
• Regularly provide a performance dashboard with all relevant Key Performance Indicators (KPIs) for tracking actions and ensuring process compliance;
• Participate in technical meetings aimed at identifying root causes and linking information with existing corrective actions. Contribute to the feedback loop;
• Manage risks, customer protection, and communication – balance delivery constraints / quality risk / technical assessment / customer service constraints;
• Regularly communicate the status of topics to procurement operations, manufacturing, engineering, delivery teams, and customer services to support communication with clients;
• Integrate Airbus Commercial best practices into Airbus Canada QSR processes;
• Minimize Airbus' exposure during the delivery/in-service phase;
• Promote quality and a customer-centric mindset.

Your boarding pass:

• You hold a bachelor's degree in management/engineering and have 3–5 years of experience, or 10 years of equivalent experience (program, engineering, liaison, industrialization);
• Project management experience with a PMP certification is a major asset;
• You have a technical background in aeronautical development and commercial operations;
• You have a good knowledge of Google Sheets, Google Slides, and Project;
• You possess strong analytical, planning, and problem-solving skills, along with excellent interpersonal skills;
• You demonstrate an open mind and a strong ability to work in a team;
• In addition, you must have strong organizational and time management skills, and demonstrate autonomy;
• You are fully bilingual (spoken and written) in French and English.

This job requires an awareness of any potential compliance risks and a commitment to act with integrity, as the foundation for the Company’s success, reputation and sustainable growth.